Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Allows Sellers to Pay Extra to Promote Collectibles

April 27, 2016July 23, 2017 Ina Steiner

eBay has opened its Promoted Listing ad program to a number of Collectibles categories. The marketplace explains, “you can increase the likelihood of a sale by putting your multi-quantity items in front of buyers who are actively shopping. Your ads Read more

eBay to Launch New Categories, It Reveals in Q1 Earnings Call

April 27, 2016July 23, 2017 Ina Steiner

eBay Marketplaces GMV grew 4% in the first quarter year-over-year accounting for foreign currency (“FX-neutral”), company executives said during an earnings conference call with Wall Street analysts on Tuesday. Marketplace revenue was up 3% on an FX-Neutral basis during the Read more

eBay UK Runs Sale on Commission Fees

April 26, 2016July 23, 2017 Ina Steiner

eBay is giving casual (non-business) sellers in the UK yet another free-listing promotion. Sellers who are registered as private sellers on eBay.co.uk who receive an invitation can list up to 100 listings and pay no insertion fees. In addition, if Read more

eBay Sellers Unable Issue Refunds

April 26, 2016July 23, 2017 Ina Steiner

Reports are coming in from eBay sellers that they are unable to issue refunds to eBay buyers. “I’m trying to refund a buyer, but keep getting an error message: We couldn’t process your request because of a technical issue. Please Read more

Walmart Snags eBay Vet as It Seeks Marketplace Sellers

April 26, 2016July 23, 2017 Ina Steiner

Walmart snagged a 12-year veteran of eBay as it revealed plans to open its Marketplace to thousands of sellers. Jordan Sweetnam was most recently Vice President of Seller Experience for eBay, where he oversaw the development, strategy and delivery of Read more

Amazon Offers Product Protection – for a Price

April 25, 2016July 23, 2017 Ina Steiner

Amazon is offering customers in the UK an option to purchase product protection. Amazon Protect is an add-on to the manufacturer’s guarantee that provides a choice of protection against accidental damage, breakdown and theft. Amazon Protect is available for mobile Read more

Woolworths Will Ship eBay Items for Sellers

April 25, 2016July 23, 2017 Ina Steiner

eBay is working on ways to make selling on its marketplace more attractive to casual sellers looking for ease-of-use, and on Friday, it announced a new test in Australia to try to take the pain out of shipping. eBay sellers Read more

eBay Scares Away Shoppers with Search Results Glitch

April 25, 2016July 23, 2017 Ina Steiner

eBay sellers in the US and in the UK say a glitch is scaring buyers away from their listings by incorrectly displaying higher costs in search results than what the seller is offering. The glitch affects listings that offer free Read more

Mother and Son Charged with eBay Collectibles Fraud

April 22, 2016July 23, 2017 Ina Steiner

A 30-year-old man was charged with eBay fraud over the alleged sale of phony autographed baseball cards, and authorities believe he had help from his 61-year-old mother. The pair are accused of being the masterminds behind “the biggest case of Read more