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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Welcomes Toy Store to UK Marketplace

December 16, 2020December 16, 2020 Ina Steiner
eBay

eBay announced that toy retailer Hamleys has opened up shop on its UK marketplace. eBay said Hamleys’ full range of toys and games will be sold on eBay, reaching its 28 million UK customers. eBay UK General Manager Murray Lambell Read more

Marketplaces, NewseBay UK, Hamleys, Toys

Amazon Reassures Buyers It Is Free of Delivery Delays

December 16, 2020December 16, 2020 Ina Steiner
Amazon

As stories pour in about shipping delays of online orders in the runup to Christmas, Amazon wants customers to know that members of its Prime subscription service can feel confident in ordering through Christmas Eve. A spokesperson told EcommerceBytes, “Today Read more

Marketplaces, News, ShippingAmazon Prime, Holiday Shopping 2020, Shipping delays

Feds Asks Tech Firms about Tracking People’s Information

December 14, 2020 Ina Steiner
Federal Trade Commission

The US government asked some large tech companies on Monday about how they may be tracking the personal information of visitors and using them in algorithms. The FTC said it was sending orders to Amazon, TikTok, Discord, Facebook, Reddit, Snap, Read more

News, Trends and Shopping DataAmazon, Facebook, Fraud, FTC, Privacy2 Comments

Worried about the New $100 USPS Surcharge?

December 14, 2020December 14, 2020 Ina Steiner
USPS logo

No one likes surprises. Here’s what online sellers should know about the new $100 USPS surcharge. When the USPS announced new rates for Shipping services last month that take effect on January 24th, it introduced the following brand-new $100 fee Read more

News, ShippingRafael Zimberoff, Shipping costs, USPS Rates, USPS Surcharge1 Comment

Survey Finds Delivery Delays Lead to Returns

December 13, 2020December 13, 2020 Ina Steiner
shopping Returns

With shipping carriers struggling to meet on-time delivery as Christmas Day nears, there’s bad news for online sellers – delivery delays lead to returns. According to a survey of 1,000 consumers conducted by Propeller Insights for Ware2Go in October, 33% Read more

News, Trends and Shopping DataReturns, Shipping delays

eBay UK Promises Some Seller Protections in Runup to Christmas

December 12, 2020December 12, 2020 Ina Steiner
eBay

Pandemic lockdown, shipping delays, looming Brexit, and pending postage rate hikes – online sellers in the UK are facing enormous challenges in the runup to the Christmas holiday and into 2021. eBay promised some protections to account for one of Read more

Marketplaces, NewseBay seller protection, eBay UK

From the Editor – December 13, 2020

December 12, 2020December 12, 2020 Ina Steiner
EcommerceBytes Editor Ina Steiner

In 2010, we launched the Sellers Choice Awards. We wanted to give sellers the opportunity to provide feedback to the online marketplaces on which they sold and share their experiences with fellow sellers who might be considering expanding their ecommerce Read more

News, ShippingEBU 445, Editorial2 Comments

EcommerceBytes Soundoff: Letters to the Editor – December 13, 2020

December 12, 2020December 12, 2020 Ina Steiner
Letters to the Editor column

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views. Dear Ina,In response to your reader who wondered Read more

News, Trends and Shopping DataeBay Bucks, eBay managed payments, EBU 445, Letters to the Editor

Adding Videos to Etsy Listings May Attract Eyeballs

December 11, 2020December 11, 2020 Ina Steiner
Etsy

Etsy is encouraging sellers to add videos to their listings and said it improves exposure. In a recent update, Etsy said listing videos are now visible to almost all shoppers after taking them out of beta testing. “We’ll continue to Read more

Marketplaces, NewsEtsy, Etsy video, Video marketing2 Comments

It’s Official: Higher Priority Mail Rates in 2021

December 10, 2020December 10, 2020 Ina Steiner
USPS logo

Online sellers will pay more to send USPS Priority Mail packages and other “competitive” shipping services beginning next month. The higher rates, previously announced, were approved by the Postal Regulatory Commission (PRC), the USPS announced today. The news comes at Read more

News, ShippingPRC, Shipping costs, USPS Rates2 Comments

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