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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

PayPal Launches Fraud Mitigation Tool for Merchants

April 19, 2021 Ina Steiner
PayPal

PayPal launched a new solution for larger merchants called Fraud Protection Advanced and cited research showing organizations are losing an average of $4.5M a year due to fraudulent transactions. PayPal said Fraud Protection Advanced is built on insights from its Read more

News, PaymentsFraud, PayPal3 Comments

eBay Lowers Fees for Cheap Tech in Australia

April 19, 2021 Ina Steiner
eBay

eBay lowered commission fees for sellers making sales of “low value” tech items and home appliances in Australia. “As part of our ongoing commitment to making selling tech easier for our retailers, we’re excited to announce that for Managed Payment Read more

Marketplaces, NewseBay Australia, eBay fees

What If the Post Office Stopped Shipping Food?

April 19, 2021April 20, 2021 Ina Steiner
Australia Post

Australia Post crowed recently that the pandemic had fueled the country’s online shopping boom, with Food and Liquor growing 77% over the prior year. But just weeks later, a news report says the postal service will stop accepting food and Read more

News, ShippingAustralia Post, shipping restrictions

eBay Rolls Out ‘Luxe Tax’ and Escrow Requirement for Watches

April 17, 2021April 18, 2021 Ina Steiner
eBay

If you sell watches on eBay, you’ll pay higher fees beginning in May. The fee hike on sales of watches at any price is to pay for eBay’s marketing of high-priced, luxury watches. Consider it a “luxe tax” for all Read more

Marketplaces, NewseBay fee change, eBay fees, eBay vertical strategy, Escrow.com7 Comments

Here’s What Etsy’s ‘This week in your shop’ Emails Look Like

April 16, 2021April 16, 2021 Ina Steiner
Etsy

Yesterday we reported on Etsy’s announcement of a new Weekly Performance Report that it was sending to sellers via email. Today, a seller forwarded us a copy of their report. The subject line read: “(Redacted shop name): This week in Read more

Marketplaces, NewsEtsy, Etsy reports, Etsy seller tools, Etsy Weekly Performance Report, This week in your shop email1 Comment

Should You Be Getting Ready for a Sales Blitz?

April 16, 2021April 16, 2021 Ina Steiner
National Retail Federation

March 2021 saw healthy retail sales growth over March 2020 when pandemic restrictions went into place. The boost was due in part to government stimulus checks and attitudes about COVID as more people get vaccinated, according to the National Retail Read more

News, Trends and Shopping DataKibo Commerce, Meyar Sheik, NRF, Online shopping trends3 Comments

Law Firm Alleges Shipping Carrier Charged Buyers Misleading Fees

April 15, 2021 Ina Steiner
DHL

A law firm in Canada is going to court over allegations that shipping courier DHL misrepresented its fees to recipients. CBC News reported on Thursday: “Court documents claim that DHL leads customers to believe that fees they must pay once Read more

News, ShippingDHL, Lawsuit, Shipping costs2 Comments

Etsy to Provide New Weekly Performance Report: by Email

April 15, 2021April 15, 2021 Ina Steiner
Etsy

Etsy will provide a new “Weekly Performance Report” that sellers can opt to receive via email, it announced on Thursday. Etsy said it developed the new report based on feedback from a survey of 1,029 US sellers conducted January 6 Read more

Marketplaces, NewsEtsy, Etsy reports, Etsy seller tools2 Comments

eBay CEO: Survey Shows Its Tools Helped Sellers in a Tough Year

April 14, 2021April 14, 2021 Ina Steiner
eBay

eBay CEO Jamie Iannone said the company was listening and innovating to meet sellers’ needs, citing a recent survey eBay had conducted. “I’m excited to strengthen the partnerships we have with our sellers through new technology and tools that speak Read more

Marketplaces, NewseBay selling tools, eBay survey, Jamie Ianonne, Terapeak Insight1 Comment

eBay Expands Sneaker Authentication Service to Canada

April 14, 2021April 14, 2021 Ina Steiner
eBay

eBay is expanding its “Authenticity Guarantee” program for sneakers to Canada, it announced this week. Through the program, eBay offers authentication for certain select sneakers that sell for over $100. eBay Canada chose Sneaker Con to fully vet and verify Read more

Marketplaces, NewseBay authentication service, eBay Canada, eBay sneakers, Sneaker Con, Sneakers

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