Amazon sellers are buzzing about a new metric called Customer Experience (CX) found in a dashboard called “Voice of the Customer.” It’s an interesting label, as Amazon CEO Jeff Bezos is reportedly so customer-focused that he leaves an empty chair Read more
eBay Chief Marketing Officer Suzy Deering will speak at the Advertising Week New York conference in New York next month where eBay will also hold a half-day summit as part of the conference agenda. The eBay Commerce Marketing Summit will Read more
Amazon is now allowing customers who are returning an FBA item to choose to receive a free replacement rather than a refund, with “no cost” to sellers. Of course, the cost of the replacement is a cost to sellers using Read more
eBay wants to move quickly to build a fence around its headquarters in California for the safety and security of employees, according to the San Jose Mercury News. eBay told the city’s planning department it wants to build a “picket Read more
Etsy is testing a new timetable for leaving reviews. Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases. Currently, a buyer can leave a review based on the estimated delivery Read more
eBay is hiring customer service representatives who can work from home, including 120 positions in the US. eBay launched the program, called eBay@Home, in Ireland in 2017 and also has a work-from-home program for its StubHub ticketing marketplace. eBay will Read more
Etsy is readying a search analytics tool for sellers along with other resources it will launch in the coming months to support sellers. It also released today a new guide called the Ultimate Guide to Etsy Search. The guide is Read more
In 2015, a Record Store Day co-founder called advance eBay listings “fraudulent,” according to the LA Times. Three years later, eBay is collaborating with the organizers of what the Times called the “well-liked annual small-business event that gives a cash Read more
Amazon launched in Turkey and added a Global Storefront in the Kingdom of Saudi Arabia as it continues to expand internationally and grow cross-border trade. Amazon.com.tr offers millions of products, with free delivery for orders above 50 TRY. The new Read more
Amazon notified sellers it will begin collecting sales tax for orders shipped to Minnesota beginning October 1, 2018, which passed what’s come to be known as a Marketplace Facilitator law in 2017. Amazon is adding Minnesota to the list of Read more
