eBay is hiring customer service representatives who can work from home, including 120 positions in the US. eBay launched the program, called eBay@Home, in Ireland in 2017 and also has a work-from-home program for its StubHub ticketing marketplace.
eBay will provide the work-from-home reps with the necessary technology along with five weeks’ paid virtual classroom and on-the-job training.
eBay is immediately hiring over 40 workers in Akron, Ohio, and is inviting 80 existing customer service employees currently based in its Salt Lake City, Utah, and Austin, Texas, facilities to join the eBay@Home program.
eBay plans to hire close to 300 eBay@Home reps globally by the end of the year, and it plans to expand eBay@Home to more cities in 2019, “as well as invest in new efforts to continue improving its customer service experience for both buyers and sellers.”
In May, eBay CEO Devin Wenig revealed the company had rolled out bilingual customer service in the US.
You can read today’s full announcement on the eBay corporate blog.
Update 9/23/18: An eBay spokesperson reached out to us to share some additional context about the eBay@Home program:
“Almost two years ago, the company embarked on a multi-year journey to transform customer service at eBay. As part of this effort, we introduced a concierge service for top buyers and sellers, built a program to support new buyers, and piloted new technology to better serve both our sellers and shoppers.
eBay@Home was conceived almost two years ago as part of this overall initiative to transform customer service, and in October 2017 we rolled out the eBay@Home program in Ireland, which provides support for eBay’s U.K. customers. Since then, we have seen an increase in customer satisfaction with our eBay@Home support in that market.
“The goal of eBay@Home is to expand our customer service footprint into markets where our buyers and sellers are located. Additionally, with tight labor markets in many of the cities in which eBay has a physical presence, eBay@Home allows us to expand our reach beyond these cities by tapping into vibrant labor markets in other regions. In Akron, for example, we received more than 1,300 applications for 40 new jobs, with a high caliber of talent applying for these roles.”