eBay apologized on July 3, 2018, for technical issues plaguing its site in recent weeks, though it made no offer to compensate sellers (eBay changed its outage policy in 2014). eBay executive Bob Kupbens had characterized the technical issues as unacceptable during a video presentation last week.
We’re Sorry for Recent Technical Issues That May Have Impacted You
During the past few weeks, a number of technical issues have impacted the selling experience on eBay for some sellers. We sincerely apologize for any inconvenience these issues may have caused. We have resolved the most critical issues and are working diligently to solve all of them as soon as possible. Please know that we are committed to ensuring a world-class selling experience.
Our goal is to provide you the best platform for your business. In order to reduce the likelihood of technical issues occurring in the future, we are reviewing our testing and implementation practices and instituting an enhanced oversight process for all technical changes that may impact you.
While many sellers were unaffected by the technical issues, we know any interruption to you is frustrating. We appreciate you letting us know through our community platform.
Again, we apologize for any inconvenience the technical issues may have caused you.
Thank you for selling on eBay.
Bob Kupbens and Mohan Patt
SOURCE: eBay Announcement