|Mon Aug 25 2014 11:06:52|
eBay Changes Outage Policy with No Notice
By: Ina Steiner
eBay is no longer committing to extending listings or refunding seller fees when its site goes down. The company changed its outage policy, but without giving sellers notice.
Here's the basics of the outage policy that eBay founder Pierre Omidyar and former eBay CEO Meg Whitman first put in place in 1999:
- In the event of a hard outage of two hours or more, eBay automatically extends listings for 24 hours.
- In the event of a title search outage of one or more hours, eBay automatically credits all associated fees for affected listings. The following listings will be eligible for credit: Any listing scheduled to end during the outage; Any listing scheduled to end in the hour after the end of the outage. Unlike our policy for hard outages of two hours or more, listings will not be extended.
EcommerceBytes became aware of the new outage policy, put in place under John Donahoe's leadership as CEO, after the company experienced an outage in late July. Here's what the new eBay outage policy states:
eBay's highest priority is our members' trading success. There are many events, from natural disasters to power outages that can disrupt bidding and finding on eBay. If a lengthy outage occurs, information about the outage will be posted on the Announcements Board.
We asked eBay about the new outage policy on July 31st and again on August 1st, but the company did not respond. Since eBay didn't announce the change, it's impossible to know exactly when it went into effect, but we noted the change late last month.
Were you aware of the new outage policy, and what do you think of it?