June marks the 15th anniversary of a 22-hour site outage that nearly ended eBay as a company. CEO Meg Whitman managed the short-term crisis, but it was a wakeup call that led her to hire Maynard Webb. Now, Webb is Read more
Reviews from customers may seem like the domain of merchants and marketplaces, but cases involving Yelp offer a reminder that regulators and lawyers may get involved when things get messy. This week, reviews site Yelp announced that the Federal Trade Read more
The rapidly receding 2014 holidays yield to the latest concerns for ecommerce pros – preparing tax forms for their employees and heartfelt wishes for their loved ones; in many small businesses, these people may be one and the same. But Read more
Life just got easier for sellers who operate multiple storefronts on Bonanza. The online marketplace launched a new tool that permits Bonanza sellers to transfer their Bonanza items from one booth (as stores are called) to another. Sellers must first Read more
Beginning this month, the European Union is changing the procedure by which sellers must collect and remit value-added taxes (VAT) on digital goods and services purchased by residents of EU countries. The changes, which took effect Jan. 1, mean that Read more
The U.S. Postal Service delivered 524 million packages in December, 18% higher than last year and exceeding its holiday delivery projections. It also broke a record for the most packages delivered in a single day in its history when on Read more
Despite the fact eBay will be splitting itself in two in a matter of months, it named a new director to its board. Bonnie Hammer, Chairman of NBCUniversal Cable Entertainment, joined eBay Inc.’s Board of Directors on Tuesday as an Read more
When we checked in with shipping carriers to learn how the holiday season was overall (see, Checking in with UPS and FedEx on Holiday Deliveries, they reminded us the busy season wasn’t over for them. As UPS explained, there’s two reasons Read more
eBay and Amazon used to have one thing in common – they both opposed legislation requiring online sellers be forced to collect state sales tax even if they had no physical presence in those states. Amazon switched positions as it Read more
To appease shoppers in a hurry for their online purchases, eBay and Amazon have been working to develop faster delivery methods, and they’re not alone. On Monday, the United States Postal Service gave notice it is expanding the market test Read more
