Etsy is adding hundreds of customer service reps to deal with the expected increase in demand during the holidays, it announced in a blog post on Thursday, and also revealed some of the ways it was planning to drive traffic Read more
Two weeks ago, Etsy announced it was providing 24/7 live chat support for sellers as long as they had at least one sale and no policy violations. But some sellers reported in the week that followed that they didn’t have Read more
Getting support can be tricky these days with so many customer service reps now working from home, but Etsy wants sellers to know it is providing around-the-clock support. A representative reached out after seeing a letter from an EcommerceBytes reader Read more
Etsy CEO Josh Silverman said the company has been investing in customer service and announced it has just expanded phone support hours. For years users have urged the marketplace to provide phone support especially in cases involving payments and disbursements, Read more
Etsy launched a Seller Account Management program to provide its top sellers access to account managers. An Etsy spokesperson told EcommerceBytes the program offers tailored, high-touch support to some of the marketplace’s most active sellers. “Sellers in the program are Read more
Etsy customers can now receive help over the phone for all types of issues. Users will still have to submit a request for a call-back while Etsy works to create an inbound system with an 800 telephone number. The company Read more
Etsy began offering limited phone support in November, and during its Town Hall Meeting in January, said it would make it easier to get help when users needed it. The company recently released statistics on its progress. Out of the Read more
