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eBay Overcharges Seller on Commission Fees

A seller claims eBay is overcharging him for the shipping portion of commission fees, and says he is unable to get eBay customer service reps to fix the errors.

“eBay has encouraged international and domestic express shipping by creating attractive incentives: No or low FVF on those services based on your first domestic service. So, if one offers free domestic shipping, NO fees would apply on optional one-day domestic options, or on international shipments,” he explained.

“This has been their practice since 2011 spring updates until the recent months,” he said, but he said eBay is now charging him FVF (Final Value Fees) on shipping for those transactions.

eBay states on its fee page, “For example, if a buyer chooses international shipping and you specified free shipping as your first domestic option, you don’t pay any final value fees on shipping charges for that item.”

And on this page, eBay states:

You won’t pay a higher Final Value Fee if your buyer chooses 1-day (or international) because when you offer these services, your fees are calculated on the first shipping option you specify. So if you specified free shipping as your first option, you pay zero fees on shipping even if your buyer chooses 1-day or international.

Check your invoice and let us know if eBay is overcharging you on expedited or international orders.

Comment on the AuctionBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.