Amazon launched a new policy compliance dashboard called Account Health Rating (AHR) for professional sellers. It is designed to act as a warning signal to sellers whose accounts may be in jeopardy due to policy violations. Amazon had introduced the Read more
BuzzFeed News reporter Leticia Miranda dug into the high-stakes world of Amazon “optimization” and found consultants offering black hat tactics to “cheat the marketplace and mislead customers.” It shouldn’t really come as a surprise that some sellers would try to Read more
Amazon sellers noticed new performance metrics in their dashboards that showed up with no warning or explanation, which you can read about in a post on Saturday’s EcommerceBytes Blog. The “Negative Return Feedback Rate” was particularly upsetting to readers, as we Read more
Amazon sellers got an unwelcome surprise this week when they discovered new seller performance metrics in their dashboards. The new “Customer Service Dissatisfaction Rate” is the percentage of customers who are not satisfied with a seller’s responses in Buyer-Seller Messaging. Read more
