Etsy is retiring a seller rating feature called Customer Service Stats (CSS), a way for sellers to keep track of key customer service metrics. Launched last year, the CSS stats were initially controversial, as sellers feared Etsy would use them Read more
Offering shoppers the ability to customize or personalize products can be a successful strategy for online merchants, but it isn’t always easy to handle such orders on online marketplaces. Bonanza has added a feature designed to make it easier for Read more
eBay responded to claims of a breach of security at its PayPal payments unit in a report that was published in a blog post by a former Google software engineer. Naoki Hiroshima published the post, “My $50,000 Twitter Username Was Read more
Etsy has big plans to help sellers in the New Year, and managers laid out plans during a Town Hall meeting on Tuesday. CEO Chad Dickerson kicked off the event, reporting that Etsy members sold $1.35 billion in goods in Read more
Amazon is raising minimum commission fees in some categories in what appears to be an attempt to combat under-pricing on its marketplace. Sellers who list in the Beauty and Health and Personal Care categories received an email notification that explained, Read more
eBay is testing new features on its marketplaces. A U.S. seller spotted a change that sellers are bound to approve of if it is rolled out site-wide to all users, while in the UK, eBay told sellers there it was Read more
In previous installments of Online Selling Trends, our panel of ecommerce leaders discussed the challenges and opportunities that lay ahead for online sellers in the New Year and answered the question, Amazon – friend or foe? In today’s installment, panelists discuss how Google Read more
In advance of today’s Town Hall meeting (January 28), Etsy posted an announcement that it was clarifying guidelines on outside manufacturing that it had announced in October at the company’s last Town Hall meeting that broadened the definition of “handmade” Read more
eBay hit the reset button on its social strategy last fall when it launched new features designed to engage shoppers and help them discover products about which they are passionate. To help connect all the social dots, eBay launched new Read more
Online marketplace Bonanza.com launched a new digital downloads feature for its Platinum Pro members. Sellers can now sell items including training videos, ebooks, sewing patterns, recipes and more. “The beauty of digital downloads,” Bonanza said, “is that it’s a great Read more
