eBay users are receiving transcripts of conversations they’ve supposedly had with eBay customer service. The problem? They never contacted customer service. What’s puzzling is that several people have reported such incidents, and in at least two of these cases, the Read more
eBay acknowledged it experienced technical issues last week but downplayed their impact on users. Days after reports came flooding in from users unable to log in to the site or use certain features, eBay posted the following message on its Systems Read more
eBay is giving online retailers six months to move their online stores hosted on ProStores and Magento Go to another platform. The company posted a notice on the ProStores homepage and store sign-in page that ProStores is shutting down on Read more
Japanese ecommerce giant Rakuten is consolidating its international marketplaces, which will impact sellers on certain platforms in Europe. The company will move all of its ecommerce marketplaces into one global platform, a spokesperson told EcommerceBytes. “The global ecommerce marketplace platform Read more
Etsy Canada is spreading its message in person through a 9-day road trip in two provinces that kicks off in Montreal today (August 1st). Staff at the Toronto headquarters have prepared a 30-foot custom AirStream trailer with vintage and handmade Read more
eBay is conducting a series of focus groups in August and September, EcommerceBytes has learned. It appears one area of interest is how users’ perceptions of the site have changed over the past 6 months – an indication eBay wants Read more
Whether it is a fair accusation or not, shoppers don’t always see the perpetrator of online crimes as the one to blame the most for theft. Many consider the retailer almost equally at fault when cybercrime rears its head. The Read more
There is no more Bill Me Later – not officially, that is. In what is bound to be a little confusing at first, eBay’s payments unit is rebranding the consumer-financing service Bill Me Later to “PayPal Credit.” The company is Read more
Hosting the largest online marketplace and offering tablets and a smartphone on which to shop for digital and physical goods, Amazon now has a digital wallet to organize payment methods, whether you’re shopping online, via mobile, or in-store. Amazon spokesperson Read more
eBay sent a survey to sellers asking them for information about returns and claims and telling them it was considering changing the way it processes such requests from buyers. Specifically, it is looking for the best words to present to Read more
