eBay is giving online retailers six months to move their online stores hosted on ProStores and Magento Go to another platform. The company posted a notice on the ProStores homepage and store sign-in page that ProStores is shutting down on February 1, 2015. A similar message appeared on the Magento Go website.
eBay assured merchants that until that time, their ProStores store would operate normally, “and you can expect the same level of customer service and response to technical issues.” But it seems to have closed its discussion boards where merchants were able to ask questions and get advice from each other – it now redirects to the ProStores home page.
ProStores created a migration center with information, planning tools and resources to help merchants make the transition to a new platform. Merchants can access the Migration Center by signing into their ProStores store administration.
EcommerceBytes followed up yesterday on rumors that eBay planned to close ProStores and Magento Go, reporting that eBay had declined to comment Friday on such speculation. ProStores merchant Jalmar Araujo, who operates two sites on ProStores – BRCoffee.com and Flexibrace.com – told EcommerceBytes today that 6 months was “plenty of time” for him to move his sites.
The two sites account for less than 10% of Araujo’s business – the majority of sales come from eBay and Amazon. He was still reading about the changes and said he had not yet determined which platform he would select to replace ProStores.
Matthew Montgomery of One Take Media had told us on Monday that he had heard rumors, but had not heard anything official. His company helps merchants set up storefronts on ProStores and other platforms.
“Here at One Take Media we have already diversified ourselves to Bigcommerce and Magento Community Edition, so we can compete on those platforms just as well as we have on ProStores.” His company already has a ProStores-to-BigCommerce transfer service available “because of some third-party Prostores hosts shutting down.” It also has a ProStores to Magento transfer service.
As part of its message on both websites, eBay wrote, “Going forward, we’re focusing our resources on Magento Enterprise Edition and Magento Community Edition, two solutions that better support and better equip small and medium size merchants to prosper in the evolving and increasingly competitive eCommerce landscape.”