Amazon announced a new return policy that has sellers worried over potential abuse by buyers, who can now request an instant replacement for their purchases. “If buyers receive an item that is damaged, defective, or different from what they ordered, Read more
Former head of eBay Trust and Safety Rob Chesnut said he got the same sinking feeling about deepfakes that he had when he saw his first phishing email when working for the online marketplace in the early 2000s. He shared Read more
Amazon launched Brand Metrics in Beta in 2021, and this week it announced the availability of four key new metrics to help brands measure their performance on Amazon. The metrics are in graph form “to help you understand and measure Read more
After a quarter of a century working for eBay, Brian Burke is departing the company on March 1, 2024. During his time at eBay, he worked on community engagement and seller standards, worked on Seller Updates, and was often the Read more
Etsy is funding a $5-off promotion to entice shoppers to make a minimum purchase of $50. The promotion kicked off on SuperBowl Sunday and runs through Wednesday, Valentine’s Day. Shoppers in the US, Canada, and UK can save on orders Read more
Amazon is keeping a running tally of actions it has taken to fight fake reviews. On Wednesday, it updated the post to summarize actions it had taken in 2023. It took action against 58 “bad actors” in the US, it Read more
eBay said half of its users don’t know that feedback can only be left by those involved in a purchase, justifying why it added a new “Verified Purchase” designation to feedback. As we reported on February 2, eBay didn’t announce Read more
A company is promising to help shoppers search for used clothing across multiple marketplaces through its “secondhand search engine.” Beni said its partners include eBay, Poshmark, The RealReal, and ThredUp, Kidizen, and Grailed as well as brand-owned resale programs including Read more
Former eBay executive Laura Chambers was named CEO of Mozilla Corporation, the company behind the open source Firefox browser (see Wikipedia). Mozilla’s current CEO Mitchell Baker will transition back to the position of Mozilla Corporation Executive Chairwoman. Chambers, who had Read more
UPS will offer Saturday residential delivery for UPS Standard Service in major Canadian cities, it announced on Tuesday. The new service is currently available in the Greater Toronto Area and will be available by March in Montreal, Laval, Calgary, and Read more
