Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Psychologist Works on Human Aspects of Ecommerce

July 30, 2014September 3, 2017 Ina Steiner

eBay hired a psychologist and research scientist 2 years ago to work in the eBay Research Labs to bring a human face to projects. Elizabeth Churchill, previously a Research Scientist at Yahoo, said eBay hired her to put a sharper Read more

Etsy Rolls Out New Marked-As-Shipped Feature

July 30, 2014September 3, 2017 Ina Steiner

Etsy is rolling out a new process for marking orders as shipped, an important feature for marketplaces so they know when the seller has shipped an order. One major change – the new marked-as-shipped feature will now send a notice Read more

USPS’s Aging Delivery Fleet to Conk Out in 4 Years

July 29, 2014September 3, 2017 Ina Steiner

The U.S. Postal service has a big problem: aging delivery trucks and no money for capital expenditures. The aging fleet of delivery trucks is a major concern – some vehicles are 27 years old. The USPS Office of Inspector General Read more

eBay to Tinker with Offering Local Services Again

July 29, 2014September 3, 2017 Ina Steiner

eBay Marketplaces President Devin Wenig told a Bloomberg financial reporter on Monday the company was planning to experiment with offering services from auto mechanics alongside car parts. “”eBay will start a small test this fall in a couple of U.S. Read more

Amazon Faces Competition in 3D Printing

July 29, 2014September 3, 2017 Ina Steiner

While Amazon is getting a lot of attention for its 3D Printing store launched on Monday, it’s not one of the first to offer a venue for the sale of 3D printed items. Online sellers have been selling such products Read more

Amazon Opens Store for 3D Printed Products, Sellers Welcome

July 29, 2014September 3, 2017 Ina Steiner

Amazon kicked off a new store for 3D-printed products on Monday, starting with 10 sellers and 200 print-on-demand products that shoppers can customize and personalize. Petra Schindler-Carter, Director for Amazon Marketplace Sales, told EcommerceBytes the company is looking for more Read more

eBay Survey Asks Sellers, Why List Elsewhere?

July 29, 2014September 3, 2017 Ina Steiner

eBay is inviting sellers to take a survey this week in exchange for some advice. “eBay is always looking for ways to help professional sellers grow their business,” the invitation read. “To be considered for a free expert consultation, fill Read more

USPS Says Click N Ship Technical Issues Are Over

July 28, 2014September 3, 2017 Ina Steiner

A spokesperson for the U.S. Postal Service told EcommerceBytes that a database migration on the agency’s Click N Ship website on July 16th was the cause of technical issues that online sellers experienced, and she extended an apology to customers. Read more

PayPal Plays with Fire as Amazon Expands Payments

July 28, 2014September 3, 2017 Ina Steiner

eBay demonstrated yet again it can’t ignore a mobile device simply because it’s from a rival. Amazon’s new smartphone, called the Fire, just became available to consumers, and PayPal is ready with a mobile app. The move follow’s eBay’s launch of its Read more

eBay May Count Late Deliveries as Item-Not-as-Described Defects

July 28, 2014September 3, 2017 Ina Steiner

eBay sellers are concerned that buyers will be able to claim late deliveries as “Item Not as Described” claims, which count as defects against their performance standings starting next month. A seller stumbled across the fact in a weekly chat session hosted Read more