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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Feedback Glitch: Users Unable to Leave Feedback Ratings

June 27, 2014September 4, 2017 Ina Steiner

eBay users are unable to leave feedback for their trading partners. Some sellers have taken to the eBay discussion boards and the Ecommerce EKG board to report the problem. In a bit of poor timing, eBay chose the very time Read more

Marketplaces, NewseBay feedback, eBay glitch

PayPal Watches Wallets on Wearable Devices

June 26, 2014September 4, 2017 Ina Steiner

Google had more to say about smart watches at its Google I/O developers conference on Wednesday and officially released the Android Wear SDK. The webosphere lit up with photos of smart watches from attendees. For years now, “mobile” has been Read more

News, PaymentsPayPal, PayPal wearable devices

eBay UK Sellers Lead in Exports

June 26, 2014September 4, 2017 Ina Steiner

eBay UK sellers export to over 200 countries and territories around the world and reach more markets than sellers on any other country site, according to the company. Its UK businesses reach 39 markets on average, eBay said. Sellers in Read more

Marketplaces, NewseBay, International selling

PayPal Responds to Report of Security Key Vulnerability

June 26, 2014September 4, 2017 Ina Steiner

Researchers at a security firm discovered a vulnerability in PayPal’s two-factor authentication (2FA) – what PayPal calls the Security Key mechanism. However, as the Guardian newspaper reported, attackers would need a PayPal user’s username and password to compromise accounts, but said “the Read more

Marketplaces, News, Security and Fraud IssuesPayPal security

Complaints about Yet Another Etsy Design Test

June 26, 2014September 4, 2017 Ina Steiner

Etsy is running a lot of “experiments” to test new layouts and navigation, and many of them are getting a thumbs down from sellers. The latest tests kicked off this week, and a discussion thread created by a seller on Tuesday afternoon Read more

Marketplaces, NewsEtsy changes

Amazon and the Battle for Delivery Drones

June 25, 2014September 4, 2017 Ina Steiner

Amazon is out of luck when it comes to delivering packages by unmanned drones, at least for now. Ars Technica reported on Tuesday that the FAA is prohibiting Amazon Prime Air drones: “In Monday’s (FAA) announcement, published in the Federal Register, the Read more

Marketplaces, News, ShippingAmazon drones, Drones

eBay Names Outsider to Head Its Enterprise Unit

June 25, 2014September 4, 2017 Ina Steiner

It took eBay 6 months to find a replacement to head its enterprise division, and ultimately it chose an outsider with a technology rather than retail background. eBay named Craig Hayman President of its eBay Enterprise business on Tuesday. Tobias Read more

Marketplaces, NewsChris Saridakis, Craig Hayman, eBay Enterprise

Etsy Resumes Controversial Shipping Cost Tests

June 24, 2014September 4, 2017 Ina Steiner

Many Etsy sellers fiercely complained about a test the marketplace ran last month that hid shipping costs on product listing pages. After completing phase one of the testing, Etsy has now resumed a second phase of testing. Etsy initially suspended phase two Read more

Marketplaces, News, ShippingEtsy shipping, Etsy tests

Proxibid Displays Seller Feedback Ratings, Enhances Search

June 24, 2014September 4, 2017 Ina Steiner

Proxibid announced new enhanced search functionality and a new practice of displaying seller ratings on its marketplace similar to eBay’s system. It also said it would expand its risk-management system as it continues to grow internationally. Proxibid is based in Read more

Marketplaces, Newsfeedback, Proxibid

eBay Sellers Still Struggling with Auto Relist Function

June 24, 2014September 4, 2017 Ina Steiner

eBay sellers are still reporting problems with eBay’s auto-relist feature. In fact, eBay appears to be having some strange problems in recent weeks. The company has acknowledged emails going out in error – such as the International Site Visibility emailand the eBay Read more

Marketplaces, NewseBay

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