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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay CEO John Donahoe Talks about His Future

November 21, 2014August 26, 2017 Ina Steiner

eBay CEO John Donahoe wrote another essay on LinkedIn, this one about his future plans. In, “The Road Not Taken: Ready to Forge a New Path,” Donahoe said he actually doesn’t know what he’s going to do next after the pending Read more

Marketplaces, NewsJohn Donahoe

Bigcommerce Attracts Big Names in $50 Million Fundraising

November 20, 2014August 26, 2017 Ina Steiner

Bigcommerce raised $50 million in funding, attracting new investors SoftBank Capital, American Express, and Telstra Ventures as well as existing investors General Catalyst and Revolution Growth. The company will use the funds to invest in product development, aggressively grow sales Read more

News, Selling ToolsBigCommerce

Etsy Bans Duplicate Shops to Eliminate Advantage in Search

November 20, 2014August 26, 2017 Ina Steiner

Sellers, if you have more than one shop on Etsy, pay attention to the latest news. Etsy has created a “multiple shops” policy, and in some cases, sellers will have to close some of their shops. What’s the problem with Read more

Marketplaces, NewsEtsy changes, Etsy search

The Counterfeit Report Pounds eBay, Saying Promises Were Broken

November 20, 2014August 26, 2017 Ina Steiner

The Counterfeit Report, a website backed by manufacturers who want to educate consumers about fakes, has accused eBay of breaking its promise for meaningful reform over the issue of counterfeits for sale on the eBay marketplace. Craig Crosby, publisher of Read more

NewsCounterfeits, eBay, The Counterfeit Report

Fraud Forces Walmart to Ban 3P Merchants from Price Matching

November 20, 2014August 26, 2017 Ina Steiner

For shoppers, it was too good to be true. Walmart has now changed the online component of its price-matching policy to exclude Amazon third-party merchants after rolling out the new policy on Friday, November 14th. Walmart spokesperson John Forrest Ales Read more

News, Security and Fraud IssuesPrice matching, Walmart

eBay Offers Some Good News for PayPal Users

November 19, 2014August 26, 2017 Ina Steiner

eBay had some good news for sellers who use PayPal – “the window for PayPal Purchase Protection disputes to count as a defect will be reduced from 45 to 30 days” after an item’s latest estimated delivery date to the Read more

Marketplaces, News, PaymentsPayPal

Are You Prepared for New 6-Month PayPal Purchase Protection?

November 19, 2014August 26, 2017 Ina Steiner

eBay reminded its users that PayPal’s new protection policy launched on Tuesday, but it extends far beyond eBay. Any seller who uses PayPal to process payments on any venue may be held liable to buyer claims for 6 months after Read more

News, PaymentsPayPal purchase protection

Etsy Runs Out of Card Readers

November 18, 2014August 26, 2017 Ina Steiner

Etsy has run out of its new card readers that allows sellers to process payments in-person using the device with their smartphones. The company reported an “overwhelmingly positive” response to the Sell on Etsy Reader. Since its launch in October, Read more

Marketplaces, News, PaymentsEtsy Payments

Fallout over Walmart Price-Matching of Amazon 3P Merchants

November 18, 2014August 26, 2017 Ina Steiner

After news that Wal-Mart was expanding its Ad Match Guarantee policy effective November 14th, an EcommerceBytes reader was quick to point out the dangers to retailers like Walmart of price-matching items for sale by third-party sellers on online marketplaces. In discussing why Read more

Marketplaces, NewsPrice matching, Walmart

How One Amazon Seller Solved Chronic Mail Problems

November 18, 2014August 26, 2017 Ina Steiner

Sellers are at the mercy of shipping carriers once they send their orders out the door. From packages gone astray to delayed scanning (which impacts tracking), it seems online sellers have seen and experienced it all. In a discussion about Read more

Marketplaces, NewsAmazon, Shipping

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