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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Auctionata Investors Un-phased by eBay Live Bidding

March 31, 2015August 22, 2017 Ina Steiner

The threat from eBay’s new live-bidding platform has not scared away investors in Auctionata, which has raised more funding. The German auction house raised 42 million euros ($45 million) and will use it to grow existing categories, launch new categories, and Read more

Marketplaces, NewsAuctionata, auctions, eBay Live Auctions

eBay Shopping Cart Hinders Cross Border Trade

March 31, 2015August 22, 2017 Ina Steiner

There’s something wrong with eBay.com’s shopping cart – and aside from frustrating U.S. buyers looking to purchase items internationally, it is sellers in Canada who may be suffering the most from the feature’s problems. “eBay’s shopping cart has prevented shoppers Read more

NewseBay shopping cart, International selling

How Amazon Home Services Could Boost Product Sales

March 31, 2015August 22, 2017 Ina Steiner

Amazon launched a new marketplace for on-demand professional services called Amazon Home Services. What makes it so powerful is its ability to reach shoppers at the point of purchase, and the new offering could actually boost conversion rates for the Read more

Marketplaces, NewsAmazon Home Services

Why Your USPS Packages May Have Been Delayed

March 31, 2015August 22, 2017 Ina Steiner

An OIG audit found USPS processing facilities in the Southern Area were not making sure that “Mail Transport Equipment” (MTEs) were empty before sending them to a Service Center (MTESC) in Dallas. The problem resulted in significant delays in delivery of mail, Read more

News, ShippingShipping disruption, USPS

Etsy Sellers Worry Glitch Could Put Accounts at Risk

March 30, 2015August 22, 2017 Ina Steiner

In what appears to be a glitch, some Etsy sellers have reported that they have found themselves logged in to someone else’s account. Three reports came in on February 24th via posts on the Etsy boards, one on March 10th, Read more

Marketplaces, NewsEtsy glitch

Would You Let eBay Pack and Ship Your Items?

March 30, 2015August 22, 2017 Ina Steiner

Would you let eBay pack and ship the items you’ve sold by dropping them off at a local drop-off point? It sounds unlikely, but British newspaper the Telegraph is reporting a new pilot program that does just that. The concept, according to Read more

Marketplaces, News, ShippingArgos, eBay UK, Package drop off

eBay Reveals Salaries and Perks of Top Executives

March 30, 2015August 22, 2017 Ina Steiner

eBay CEO John Donahoe received $14 million in total compensation (including salary, bonus, stock, options) in 2014, up 1.6% from 2013, while CFO Bob Swan received compensation totaling $7.7 million in 2014, down 2.9% from the previous year. Among the Read more

Marketplaces, NewsBob Swan, Dan Schulman, Devin Wenig, eBay executives, Executive compensation, John Donahoe

Facebook Wants Merchants, But It’s Not What You Think

March 27, 2015August 22, 2017 Ina Steiner

Facebook is welcoming online merchants to its Messenger chat platform, the mobile app that is its answer to texting. But there’s no “Buy button” in this announcement. The company previewed the new “Businesses on Messenger” at its developers’ conference this Read more

News, Selling ToolsDavid Marcus, Facebook, Facebook Messenger

Amazon Surveys Sellers about Account Suspensions

March 27, 2015August 22, 2017 Ina Steiner

In a rare display of introspection, Amazon is taking a look at how it treats sellers. The company is surveying marketplace sellers about how it removes seller privileges, such as listing takedowns and account suspensions. Amazon presented eleven statements, and Read more

Marketplaces, NewsAccount suspensions, Amazon, Amazon suspension

PayPal Changes to SSL Certificates Could Impact Merchants

March 26, 2015August 22, 2017 Ina Steiner

PayPal sent a notice to merchants who use its service on their websites and storefronts informing them they might have to take action as it works to upgrade various SSL certificates. It explained that over the course of 2015 and Read more

News, Payments, Security and Fraud IssuesPayPal, SSL certificates

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