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A Look Inside eBay Global Shipping Program Processing Center

eBay partnered with Pitney Bowes to offer a program to make international sales easier for sellers and buyers, and now you can get a sense of how the U.S. processing center operates thanks to a video published by eBay.

Seventy million listings – 26% of all listings on eBay – are available to international buyers through the Global Shipping Program (GSP).

US sellers ship their GSP packages to Kentucky, where Pitney Bowes processes them for international fulfillment. But this is not like Amazon FBA – eBay does not store items – sellers only send items after an international sale is made.

As eBay explains, “Through the Program, the seller is completely removed from the hassle of managing customs forms, calculating import charges, and arranging global logistics. When an item sells, the seller sends it to the US shipping center in Kentucky and they take over from there. From the shipping center, the item is sent to the buyer, complete with end-to-end tracking.”

The Kentucky center processes over 15 million packages a year, and eBay said from 2013 to 2014, the GSP has seen tremendous growth:

  • The number of sellers using the Program increased by 53%
  • The number of listings grew by 57%
  • The number of orders increased by 125%

The Kentucky center opens some packages before forwarding to the eBay seller’s international buyer. Interestingly the staff uses eBay branded tape when resealing the packages.

The video shows a flurry of activity at the center, and report it processes tens of thousands of packages a day, 6 days a week.

Also interesting are videos uploaded by buyers and sellers on Youtube, such as the buyer in Japan who said he received two damaged keyboards via the eBay Global Shipping Program – his video, published almost 2 years ago, received over 40,000 views.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.