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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Etsy Acknowledges Photo Bug on Mobile App

December 30, 2015August 2, 2017 Ina Steiner

Sellers identified a bug on Etsy’s mobile app that prevents shop owners from uploading photos via Shop Update. An error displays with a message that the picture is too small. It’s interesting to note how many sellers rely on the Read more

Marketplaces, NewsEtsy glitch

Expert Exposes PayPal Vulnerability

December 30, 2015August 2, 2017 Ina Steiner

After experiencing an account takeover of his PayPal account, security expert and blogger Brian Krebs said the incident demonstrates how most organizations are behind the times in keeping customer accounts safe. Most organizations, including many financial institutions, remain woefully behind Read more

News, Payments, Security and Fraud IssuesBrian Krebs, PayPal, Security

USPS and FedEx Say Winter Storms Are Impacting Delivery

December 29, 2015August 2, 2017 Ina Steiner

Shipping carriers are warning of delays due to winter storms that hit portions of the United States. USPS said on Monday it was in recovery phase following the major winter storm that brought ice and snow to the Southwest. Post Read more

News, ShippingFedex, Shipping delays, USPS

Amazon Prime and Marketplace Sellers Contribute to Holiday Sales

December 29, 2015August 2, 2017 Ina Steiner

Amazon Prime helped the marketplace set records for its 21st holiday shopping season. More than three million members worldwide joined Prime during the third week of December alone, and over 200 million more items shipped for free with Prime this Read more

Marketplaces, News, Trends and Shopping DataAmazon, Holiday Shopping

Sellers Say eBay Sides with Buyers in Damage Claims

December 29, 2015August 2, 2017 Ina Steiner

Dealing with packages that get damaged in shipping is part of the business of selling online, and with the rise in holiday orders and frantic pace of deliveries, it makes sense that claims would increase as well. But some eBay Read more

Marketplaces, NewsDispute resolution, eBay

eBay UK Runs Month-Long Seller Promotion

December 28, 2015August 2, 2017 Ina Steiner

There was a time when online sellers would eagerly await eBay’s Christmas selling promotion designed to encourage sellers to keep listing new goods after the busy holiday-shopping period, but the tradition has died as free listings have become common. That Read more

Marketplaces, NewseBay Promotion, eBay UK

Etsy Temporarily Suspends Google Shopping Ads

December 28, 2015August 2, 2017 Ina Steiner

In the days before Christmas, sellers noticed Etsy listings were not showing up at all in Google Shopping. An Etsy moderator confirmed the problem on Christmas Day and returned to the discussion board thread the following day to report that the company Read more

Marketplaces, NewsEtsy, Google Shopping

eBay Lures People Back to Site with Shopping Mall Stations

December 28, 2015August 2, 2017 Ina Steiner

eBay showed up at shopping malls around the country this weekend with a “Boxing Day” promotion tied to its Valet consignment program, generating a lot of free publicity for the company. eBay has used the “regifting” theme in other Christmas Read more

Marketplaces, NewseBay

eBay Sends a Holiday Message to Sellers

December 25, 2015August 2, 2017 Ina Steiner

eBay posted a holiday thank you message to sellers this week. An accompanying video featured Devin Wenig who took over as CEO in July after the company breakup. The gesture was reminiscent of an earlier time at eBay when Meg Read more

Marketplaces, NewseBay

Are eBay Sellers Tax Cheats?

December 24, 2015August 2, 2017 Ina Steiner

There’s long been a perception that eBay and online sellers are tax cheats, and the call to do something about the problem is gaining steam in the UK. Its version of the IRS, called HM Revenue & Customs (HMRC), wants Read more

Marketplaces, News, Tax and Legal IssueseBay, HMRC

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