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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay Markdown Manager Breaks as Sellers Encounter Tech Issues

January 1, 2016July 29, 2017 Ina Steiner

eBay Markdown Manager appears to broken again as sellers encountered various technical issues on New Year’s Eve. Reports came in via Ecommerce EKG as well as industry discussion boards. One seller wrote on Twitter on Thursday, “Markdown Manager broken: “Page not responding”, “Technical problem Read more

NewseBay glitch, eBay Markdown Manager

eBay Warns Users to Update Their Personal Information

January 1, 2016July 29, 2017 Ina Steiner

eBay sent an email to users on New Year’s Eve asking them to update their personal information, prompting users to worry about what might have prompted the mailing. Some recipients were unaware that it was a mass mailing since it Read more

Marketplaces, NewseBay

FTC to Change Guidelines on Selling Jewelry

December 31, 2015August 2, 2017 Ina Steiner

If you sell jewelry, online or otherwise, be aware that the Federal Trade Commission (FTC) is making changes to its Jewelry Guides. You have until April 4, 2016, to comment on the proposed changes before they take effect. The FTC Read more

News, Tax and Legal IssuesFTC

Does Your Ecommerce Business Deserve an Award?

December 31, 2015August 2, 2017 Ina Steiner

Internet Retailer magazine is accepting nominations for its annual Excellence Awards that will be presented during the IRCE conference in Chicago in June. The Internet Retailer Excellence Awards, now in their second year, recognize the achievements and innovations of e-retailers, Read more

News, Trends and Shopping DataIRCE

Reasons Your Packages May End up in the Trash

December 31, 2015August 2, 2017 Ina Steiner

A New York City postal carrier drew attention to the problem of undelivered mail when he was charged with throwing away 1,000 letters and packages because he had become overwhelmed by the increase in mail in December. It’s a sensational story, but Read more

News, ShippingUndelivered mail, USPS, USPS OIG

UPS CEO Inspires Confidence in Face of Amazon Threat

December 30, 2015August 2, 2017 Ina Steiner

It wasn’t the Super Bowl or the World Cup, but to UPS, the holiday-shopping season is a tough competition each year, and its “coach,” CEO David Abney, appeared on CNBC victorious on Tuesday. In the CNBC cable television feature “Squawk Read more

News, ShippingAmazon, David Abney, UPS

January 6th Is National Returns Day – Not a Time to Celebrate

December 30, 2015August 2, 2017 Ina Steiner

UPS has designated January 6, 2016, National Returns Day when it expects customers to ship more than a million packages back to retailers on that day alone. Not exactly a holiday for merchants to celebrate. By the end of the Read more

News, Trends and Shopping DataReturns

Etsy Acknowledges Photo Bug on Mobile App

December 30, 2015August 2, 2017 Ina Steiner

Sellers identified a bug on Etsy’s mobile app that prevents shop owners from uploading photos via Shop Update. An error displays with a message that the picture is too small. It’s interesting to note how many sellers rely on the Read more

Marketplaces, NewsEtsy glitch

Expert Exposes PayPal Vulnerability

December 30, 2015August 2, 2017 Ina Steiner

After experiencing an account takeover of his PayPal account, security expert and blogger Brian Krebs said the incident demonstrates how most organizations are behind the times in keeping customer accounts safe. Most organizations, including many financial institutions, remain woefully behind Read more

News, Payments, Security and Fraud IssuesBrian Krebs, PayPal, Security

USPS and FedEx Say Winter Storms Are Impacting Delivery

December 29, 2015August 2, 2017 Ina Steiner

Shipping carriers are warning of delays due to winter storms that hit portions of the United States. USPS said on Monday it was in recovery phase following the major winter storm that brought ice and snow to the Southwest. Post Read more

News, ShippingFedex, Shipping delays, USPS

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