Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

eBay, Etsy, Amazon Top This Year’s Sellers Choice Awards

February 15, 2016July 26, 2017 Ina Steiner

eBay won this year’s Sellers Choice Awards for Online Marketplaces followed closely by Etsy and Amazon. It was the first time eBay won the annual awards in its 7-year history. Over 12,000 sellers took part in this year’s voting, rating Read more

eBay Conducts Seller Satisfaction Survey

February 15, 2016July 26, 2017 Ina Steiner

eBay periodically surveys users’ about their satisfaction with the selling process. The latest one forwarded to EcommerceBytes last week by a reader asked about the seller’s recent selling experience. eBay invited him to take the 4-minute survey in order to Read more

Amazon Has Designs on Fashion Supremacy

February 12, 2016July 26, 2017 Ina Steiner

Amazon says Fashion is one of its fastest growing categories and that large numbers of brands have partnered to sell their items on Amazon’s websites. But a new report out says Amazon may be designing its own apparel brand. This Read more

Etsy Looks for Volunteer Android Testers

February 12, 2016July 26, 2017 Ina Steiner

Etsy is looking for volunteers to help it test its mobile app for Android devices. By joining the Android Etsy Application Beta Program, users get access to the latest version of the Etsy mobile app. Note that the app is Read more

Pay with PayPal Inside Emails, Social Shares, Apps, and Ads

February 12, 2016July 26, 2017 Ina Steiner

PayPal is inviting online merchants to try its new “contextual commerce” tools that let sellers add PayPal buy buttons directly into emails, social shares, and other places where sellers are trying to reach buyers. PayPal is currently beta testing the Read more

StellaService Puts Face to Ecommerce Customer Service

February 11, 2016July 26, 2017 Ina Steiner

StellaService wants to make retailers’ customer support representatives more accountable for the service they provide, and reward them when they do well. The company that currently provides customer service ratings for online retailers has launched a new service called Stella Read more

How to Handle Price Wars and Avoid the Race to the Bottom

February 11, 2016July 26, 2017 Ina Steiner

Online merchants are vulnerable to price wars from overeager competitors who want to gain market share and get sales at any cost. Dave Leonard faced this problem with his aftermarket car parts business, so he created a solution and is Read more

eBay Says Sellers Shouldn’t Pay Duties on Returns

February 11, 2016July 26, 2017 Ina Steiner

When an overseas buyer returns an item for a refund, should the seller have to pay duties? eBay thinks not, as its government relations team indicated in a blog post this week. “eBay strongly encourages the Senate to take up Read more

eBay Pivots Away from Big Retail, CEO Tells Wall Street

February 11, 2016July 26, 2017 Ina Steiner

eBay sellers will get more tools while the company plans to be on the lookout for acquisitions, according to eBay CEO Devin Wenig speaking at the Goldman Sachs Technology and Media conference on Wednesday. During his talk, Wenig used variations Read more

PayPal Names Replacement as Chief Techie Steps Down

February 10, 2016July 26, 2017 Ina Steiner

PayPal is losing its Chief Technology Officer James Barrese, who is stepping down “to take time off.” Barrese will remain with PayPal for a time to ensure a smooth transition. PayPal named Sri Shivananda his replacement – he will take Read more