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Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

Etsy Kills a Behavioral Targeting Test

July 25, 2016July 20, 2017 Ina Steiner

Etsy has decided to abandon a feature it had been testing that was designed to help shoppers browsing the site. In late June, Etsy notified members of a new “Recommended categories” section on the Etsy homepage on both the desktop Read more

Marketplaces, NewsEtsy, Etsy test

eBay to Webcast This Week’s Seller Event in Las Vegas

July 25, 2016July 20, 2017 Ina Steiner

If you aren’t attending the eBay OPEN event for sellers in Las Vegas this week, you can still catch some of the sessions. eBay will be more than “webcasting” parts of the event – it’s making it a “virtual” conference. Read more

Marketplaces, NewseBay, eBay seller conference

Stamps.com Under Fire over Reseller Discounts

July 22, 2016July 20, 2017 Ina Steiner

Who doesn’t want to get discounted postage rates, but the issue of USPS reseller discounts is getting some attention from Wall Street in recent weeks. Accusations are flying that Stamps.com is abusing reseller discounts, but those allegations are coming from Read more

News, ShippingStamps.com

eBay ‘Object Object’ Popup Bug Drives Users Crazy

July 22, 2016July 20, 2017 Ina Steiner

eBay experienced a bug on Wednesday that was driving users crazy as they continually encountered a popup box that included the words “object Object” in brackets. On this eBay discussion board thread, a user shared a picture of the popup. “It’s Read more

Marketplaces, NewseBay glitch

PayPal Does Deal with Visa

July 22, 2016July 20, 2017 Ina Steiner

Seventeen years after disrupting the payments industry, upstart PayPal has struck a deal with Visa, founded in the 1950s. The arrangement is designed to carry significant benefits for issuing financial institutions, acquirers, and merchants, according to the announcement. PayPal will Read more

News, PaymentsPayPal, Visa

PayPal Outage Impacts eBay and Etsy on Thursday

July 22, 2016July 20, 2017 Ina Steiner

Shoppers trying to pay with PayPal on Thursday experienced problems that were reported on various industry boards, social media sites, and on the Ecommerce EKG board. Sellers said they could not login to PayPal, receiving “session timed out” error messages, and Read more

News, PaymentsPayPal, PayPal outage

eBay CEO Settles on Brand: Find Your Perfect on eBay

July 22, 2016July 20, 2017 Ina Steiner

eBay CEO Devin Wenig is now clear about eBay’s brand, he told Wall Street analysts on Wednesday, stating, “we deliver a compelling value proposition to help every person get their version of perfect, no matter what it is.” Explaining that Read more

Marketplaces, NewsDevin Wenig, eBay, eBay marketing

Etsy Creates Task Force to Address Payment Failures

July 21, 2016July 20, 2017 Ina Steiner

Etsy’s reputation is taking a bruising due to a payments processing technical disaster that is being blamed on its third-party partner Worldpay. Etsy sellers are concerned that their reputations are also being harmed as customers have experienced myriad problems that Read more

Marketplaces, NewsEtsy, Etsy outage, Etsy Payments

eBay Sellers Unable to Respond to Buyer Feedback

July 21, 2016July 20, 2017 Ina Steiner

eBay sellers say they are unable to respond to feedback left by their buyers. A report on Ecommerce EKG prompted us to investigate, and we discovered this problem has been ongoing since at least December. On Wednesday, a seller reported, Read more

Marketplaces, NewseBay, eBay glitch

eBay Sees Some Positive Signs as It Announces Q2 Performance

July 21, 2016July 20, 2017 Ina Steiner

eBay grew Marketplaces GMV 5% on an FX-neutral basis to $19.8 billion in the second quarter of 2016 (April, May, and June), while Marketplaces revenue grew 3%. Adding in StubHub ($1.1 billion in GMV), eBay’s total GMV for the quarter Read more

Marketplaces, NewseBay, eBay financials

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