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PayPal Outage Impacts eBay and Etsy on Thursday

Shoppers trying to pay with PayPal on Thursday experienced problems that were reported on various industry boards, social media sites, and on the Ecommerce EKG board.

Sellers said they could not login to PayPal, receiving “session timed out” error messages, and those who kept trying were locked out of their accounts for too many attempts to login (a security precaution).

One shopper who tried to purchase an item on Etsy said PayPal wouldn’t let her log in. She explained in a thread on the Etsy boards, “I would put in my password, but it would just time out. Too many tries so now I’m locked out of my PP account and still trying to resolve that problem. PP sent me recovery emails but I have not received them.”

As best we can determine, PayPal was experiencing issues for hours on Thursday. The company did not respond to EcommerceBytes inquiry about the issue.

Buyers and sellers also reported the problem on the site DownDetector. “PayPal locks up in checkout thru eBay,” wrote one buyer.

A seller wrote, “I’m losing sales because my eBay customers can’t pay with PayPal. What’s up?”

One user said they noticed PayPal outages tended to happen on Thursdays.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.