Author: Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

PayPal to Power Some Shopify Payments

September 9, 2024 Ina Steiner

PayPal will power a portion of Shopify Payments in the US, an expansion of its global strategic partnership with the ecommerce platform. PayPal will become an additional provider for processing online credit and debit card transactions for Shopify Payments in Read more

eBay Invites Canadian Sellers to Apply for ‘Entrepreneur of the Year’ Award

September 8, 2024September 8, 2024 Ina Steiner

eBay Canada is giving away $25,000 in grants as part of its annual “Entrepreneur of the Year” awards. The awards celebrate small business owners who “embody the innovation, determination, and passion of eBay’s seller community.” Sellers have until Wednesday to Read more

USPS Raises Some Online Postage Rates This Month

September 7, 2024September 7, 2024 Ina Steiner

Sellers who purchase postage through marketplaces or online-postage providers will pay more to send packages to certain zip codes in 1 week because of a change to USPS Connect eCommerce rates. The increase applies to weight-based and cubic packages up Read more

eBay Kicks Off Inaugural ‘Pre-Loved’ Fashion Week

September 4, 2024September 4, 2024 Ina Steiner

eBay is kicking off what it’s calling Fashion Week for “pre-loved” goods on Thursday, September 5th. Shoppers can watch the “eBay Endless Runway” on the eBay app through its eBay Live live-shopping platform. Fashion is one of eBay’s so-called focus Read more

Sellers Can Rate Amazon Support Staff before Resolution

September 4, 2024September 4, 2024 Ina Steiner

Sellers frequently complain about the quality of customer service on most online marketplaces. This week, Amazon invited sellers to rate support staff after each email interaction, even before their cases have been resolved, stating it was making the change based Read more

eBay ‘Simplified’ Order Cancellations

September 3, 2024September 3, 2024 Ina Steiner

eBay told sellers about its intention to change the cancellation process in an August 15th Seller Announcement Board post, and on August 28th, it informed sellers through email that it rolled out the change. The header of the email notification Read more

eBay Reports Problems with Packing Slips, Feedback, and Other Issues

September 2, 2024 Ina Steiner

eBay reported that sellers are unable to print packing slips “as the page is just spinning in circle and is blank.” A report about the glitch also came into Ecommerce EKG on September 2, 2024 – a reader with the Read more

Amazon Hosts Handmade Sellers at Holiday Maker Panel

September 1, 2024September 1, 2024 Ina Steiner

Amazon invited sellers who list on Amazon Handmade to attend a Holiday Maker panel next week. “This is your chance to hear directly from your fellow Handmade makers on their top tips and tricks for preparing your business for a Read more

eBay Raises the Bar on Casual Selling in the UK

August 31, 2024August 31, 2024 Ina Steiner

eBay is making it more challenging for casual sellers in the UK by reducing the number of free listings they qualify for and by eliminating the cash option for local pickups. Earlier in August, eBay UK had notified some private Read more

Walmart Marketplace Invites Sellers to List Preowned at Let’s Grow Summit

August 28, 2024 Ina Steiner

Walmart held its Let’s Grow! Seller Summit in San Francisco this week where it announced a host of new opportunities for sellers on its marketplace platform. One headline grabbing announcement: Walmart will allow sellers to list used goods – including Read more