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Amazon, eBay, UPS Impacted by Thursday’s Internet Issues


Amazon, eBay, and UPS were among the websites impacted by technical issues plaguing the Internet this afternoon. Down Detector added a red warning banner to the top of its site reading, “Reports indicate there may be a widespread outage at Akamai, which may be impacting your service.”

NPR pointed to a message on Akamai’s website posted just after noon Eastern time, “Investigating – We are aware of an emerging issue with the Edge DNS service.”

An hour later, Akamai deemed the incident resolved, writing, “This incident has been mitigated.”

Charts on DownDetector for Amazon and for eBay indicate the problem may have started just prior to 11:30 am Eastern on Thursday.

NPR wrote, “The outages, while temporary, are raising concerns about the number of websites that rely on just a few content delivery networks like Fastly and Akamai, creating a more fragile internet ecosystem.”

CNN reported that Akamai said the incident was not the result of a cyberattack. The news site said today’s incident was the third major internet outage in two months, and the second involving Akamai.

The incident does not bode well for the busy holiday shopping season which kicks off in a few months.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.