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EcommerceBytes Soundoff: Letters to the Editor – April 11, 2021

Letters to the Editor column
EcommerceBytes Soundoff: Letters to the Editor - April 11 2021

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

Hello Ina,
We received this letter (from Amazon) you mentioned. As a buyer of NFL product for 30 years, we have a bunch of NFL product still left that we are selling on Amazon.

Do we have any recourse, or does our NFL product essentially become worthless now? We had no restrictions when we purchased it.
Thanks,
Robert

Note from the editor: See “Amazon Deal with NFL Means Restrictions for Sellers,” where we published the letter Amazon sent to sellers of NFL-licensed merchandise informing them they must become NLF-authorized sellers by May 24, 2021 in order to continue selling the products on its marketplace.


Hi Ina,
Last night I listed an auction on eBay with “best offer” also offered. I selected two shipping options:

  • USPS Parcel Select Ground
  • USPS Priority mail (my box – NOT flat rate box)

Today I accepted an offer, and the buyer selected the “select ground” service.

When I went to check out, eBay did not offer me select ground NOR Priority Mail service OTHER than flat rate boxes.

I called support: Their only suggestion was “drive to the post office”

But I just listed this last night and you allowed my so offer select ground and priority in my own box – what happened???

“Sorry those services are not being offered any more … drive to the post office. We will update our documentation.”

The post office is a problem for me, and wastes a lot of my time. Will you send me compensation?

“No.”

I cannot drive to the post office every time an item sells. Should I take down the rest of my auctions? Or, do you have an ETA for a fix?

“Sorry – go away – we will document the issue…”

Not happy camper. Thanks for letting me vent,
Jim


Hi Ina,
Have you see this article on Amazon ?

“Amazon driver quits, saying the final straw was the company’s new AI-powered truck cameras that can sense when workers yawn or don’t use a seatbelt” (link to article via Yahoo News).
Johnnie

Visit the Letters to the Editor blog for more letters from readers published recently.

Send your letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

One thought on “EcommerceBytes Soundoff: Letters to the Editor – April 11, 2021”

  1. Here’s an article on the shipping services in question:
    https://community.ebay.com/t5/Shipping-Returns/USPS-Parcel-Select-Ground-no-longer-an-option/td-p/31403008

    Your only choices left, if using Ebay Shipping Labels, are to send it Priority by weight and distance, Priority Flat Rate, or go to the post office to ship it USPS Retail Ground (not available online).

    Or just get off of Ebay Shipping Labels and pick up PirateShip.com, Stamps.com, Endicia, etc. More options are available through those vendors, sometimes cheaper, sometimes a tad more expensive. You can usually choose Priority Cubic and save money. And stop feeding eBay money, too. Also, very few interface changes in these services, so eBay is not able to drive you crazy changing things every 5 minutes.

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