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EcommerceBytes Soundoff: Letters to the Editor – October 11, 2020

Letters to the Editor column
EcommerceBytes Soundoff: Letters to the Editor - October 11, 2020

In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.

Dear Ina,
Well eBay put me into managed payments Wednesday 8/5 and now here is Friday 8/7 and I have my first major problem.

I have buyers who purchase multiple items all the time. I pack them together and combine shipping and immediately refund the shipping difference. PayPal is easy.

But now with managed payments it is no longer possible. According to the community boards the buyer would have to open a case against me. This is insane. Have you heard anything different?


Dear Ina,
PayPal appears to have stopped living up to the assurances they make. They say that complaints are usually settled in 5 days. I filed an open and shut refund case July 17 (as a buyer) with all required documentation. They messaged it would be settled by July 28.

This is August 15, and zero action. Any attempt to ask them about this leads to useless FAQs and bots.

Dear Ina,
eBay Bucks are earned in calendar quarters. Within 15 days of the end of the quarter, eBay is supposed to issue eBay Bucks certificates. The certificates are good for 30 days.

For the quarter ended September 30, apparently eBay issued certificates around October 3(?) and they will expire on November 2, 2020. The certificate amount and number of days until expiration can sometimes be seen when you first log on – a temporary green banner appears at the top of the screen. You can also see the eBay Bucks amount and expiration date on any Checkout screen.

However, as of today, October 9, there have been no eBay Messages, emails, eBay Announcements, NOR ANY CERTIFICATES APPEARING IN THE EBAY BUCKS PAGE stating that eBay Bucks certificates have been issued. In fact, on a user’s eBay Bucks page, no certificate at all appears and if you select “Certificates Only” under “Activity” you get a message that states “You don’t have any eBay Bucks certificates to spend.”

Another way eBay can thwart and throttle back the awareness of promised rewards.

Visit the Letters to the Editor blog for more letters from readers published recently.
Send your letter to the editor by emailing ina@auctionbytes.com with “Letters to the Editor” in the subject line (remember to include your name as you would like it to appear).

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

2 thoughts on “EcommerceBytes Soundoff: Letters to the Editor – October 11, 2020”

  1. @Rich
    I’m on MP, and I make refunds all the time. You go to the sold item on your Orders Page, and there is a drop down list to the left of each item. You click on “Send refund”. You can do full or partial refunds in a few clicks.

    It used to be a hassle, that opening the case thing you read about, but they fixed it a few months back.

  2. @M
    I got eBay Bucks on both my accounts on the 3rd of the month. If you are owed some and didn’t get them, you might want to call. It could be a screw-up, no surprise there.

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