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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Apr 27 2015 20:58:53

eBay Seller Pays Price when Buyer Contact Info Lapses

By: Reader
Sponsored Link
Dear Ina,
eBay Irony: Recently, eBay let a buyer purchase something from us with absolutely no contact information other than "default" "default" "default"..."default." Certainly "default" is not a USPS approved address. Even their nonsensical user name, (somewhat redacted for publishing purposes) "usdebo-jzwdqpwwm" sets off a red flag. How does one register on eBay without contact information?  

We are long-term and respected eBay sellers. Our sales have decreased over the past couple of years mainly because we don't get the exposure we used to get. When we can find our products, they are buried under hundreds of similar, but miscategorized products. Our traffic reports are ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Pays Price when Buyer Contact Info Lapses
Comments (13) | Permalink
Fri Apr 24 2015 22:36:48

eBay Fosters Adversarial Relationship Between Buyer and Seller?

By: Ina Steiner
Sponsored Link
Dear Ina,
Thought your readers may want to know that eBay, as many of them already know, created this adversarial relationship with the seller, now they - as you published earlier - are going to 10 photos for returns, etc.  

Why not instead of telling the buyer over and over they are protected, and they will not have to pay return shipping as long as the item isn’t described etc. - why doesn't eBay state that the marketplace sells new and vintage items, and in this digital age it is important to be sure on used or vintage items to read the item descriptions?

Reinforce this ... Read More
Reading EcommerceBytes Letters Blog: eBay Fosters Adversarial Relationship Between Buyer and Seller?
Comments (38) | Permalink
Wed Apr 22 2015 15:16:03

eBay Seller Suggests Idea to Improve USPS Package Tracking

By: Reader
Sponsored Link
Dear Ina,
Here is a suggestion that maybe you all may have better luck than I. I have asked and suggested to my USPS station's several times the following: For them to see if they could install a tracking reader at the post office. This way people like me, who drop off the packages can just scan their own packages and speed up the process. 

It would help the USPS speed up the process and the customers would know the packages have been dropped at the post office. 

I take packages to the post office twice per day and sometimes after hours, it sure would be nice ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Suggests Idea to Improve USPS Package Tracking
Comments (28) | Permalink
Tue Apr 21 2015 12:53:02

High-end Items on eBay Prone to Higher Rate of Deadbeat Buyers?

By: Reader
 
Dear Ina,
I've been on eBay for over 16 years and went through the easy-money heyday of the late 90's and all the ups and downs since then. But there has been a very troubling trend for almost a year now.

That is, most of my high-end sales are not being paid (75%+). Most of my sales are in the under $100 range and I almost never have a non-payer. But I do list some quality collectable art items in the $400-$1500 range.

It used to be that people who bought these items were serious buyers and always paid. But now I find most of them are ... Read More
Reading EcommerceBytes Letters Blog: High-end Items on eBay Prone to Higher Rate of Deadbeat Buyers?
Comments (27) | Permalink
Mon Apr 20 2015 12:05:51

Is This How eBay Feedback Is Supposed to Work?

By: Reader
 
Dear Ina,
Just thought you might like to make all your readers aware of the following issue I encountered on eBay today.

I have been a seller for 15+ years on the site, and have a very good understanding of the policies and practices they use, and have normally been ok with most decisions they have made, even though I have disagreed with them.

This morning's encounter is in my opinion too far and honestly makes no sense.

The facts of the case;

1- Buyer purchased a widget.
2- Buyer received widget.
3- 3 weeks after receipt buyer claimed they just opened the package and widget didn't work.
4- Seller offered to replace the product as a ... Read More
Reading EcommerceBytes Letters Blog: Is This How eBay Feedback Is Supposed to Work?
Comments (26) | Permalink
Sun Apr 19 2015 17:26:20

eBay Seller Sees Inflated Views in Listing Metrics

By: Reader
 
Dear Ina,
I have not noticed on your website the following new con from eBay: when I list an item I immediately check to see how many views it has. It immediately has from 3 to 7 views.

This happens on all my listings, even things that are of very little interest, or things listed at 1:00 a.m. Yet after a week usually my list views are the same or only slightly higher. 

I'm selling the same types of things I sold one and two years ago and this did not occur. These view numbers are false, RIGGED. EBay is rigging these numbers to give us the ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Sees Inflated Views in Listing Metrics
Comments (22) | Permalink
Thu Apr 16 2015 10:55:39

Vintage Suffers in Google Search Results - Pay to Play?

By: Reader
 
Dear Ina,
It was with interest that we noted the European Union anti-trust allegations against Google. If I understand the accusations properly, they focus primarily on traffic manipulation that favors their own products and services.

We belong to a group of small sellers that deal in vintage clothing and there's been extensive conversation about an immediate drop in sales for all of us that occurred simultaneously with a major Google algorithm release last year. The drop in sales appears to be correlated to highly reduced visibility for authentic vintage offered by small sellers. 

Searches for vintage now yield either "vintage style", "vintage inspired" or reproduction vintage that ... Read More
Reading EcommerceBytes Letters Blog: Vintage Suffers in Google Search Results - Pay to Play?
Comments (29) | Permalink
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