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EcommerceBytes Letters to the Editor Letters to the Editor
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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Feb 20 2017 10:05:42

Seller Sees Uptick in Buyer Fraud on eBay

By: Reader
Sponsored Link
Dear Ina,
It looks like there is a new "improved" form of extortion going on on eBay. And of course, eBay doesn't mind it - they don't lose a penny. 

The "improved" extortion "technique" is that the buyer places 2 separate orders the very same day/time (many times for the same item) and doesn't ask the seller for combined shipping. 

The seller, to save a couple of bucks, combines the shipping (and provides tracking for both orders). Once item is delivered, buyer claims receiving only one of the orders.

"Improvement" is that the buyer has power to threaten seller with 2 negative feedback. I have had 3 of them ... Read More
Reading EcommerceBytes Letters Blog: Seller Sees Uptick in Buyer Fraud on eBay
Comments (0) | Permalink
Fri Feb 17 2017 11:40:32

Seller Reports eBay Sales Down $10,000 for Past 6 Weeks

By: Reader
Sponsored Link
Dear Ina,
I have been selling on eBay for the past 7 years. I, like many long-term sellers, know the ebbs and flows, the rhythms of eBay. 

The winter months are typically *THE* best months for most sellers. So why have I, and many, had all-time low sales for the past 6 weeks??

I am down by approx $10,000 in sales if you compare my data from this same time frame (1/1-2/17) last year, and the year before, etc, etc. It goes without saying this is EXTREMELY frustrating and disappointing.

I have consulted eBay. In January the customer service rep I spoke to said "nothing is wrong".

I called again in ... Read More
Reading EcommerceBytes Letters Blog: Seller Reports eBay Sales Down $10,000 for Past 6 Weeks
Comments (39) | Permalink
Thu Feb 16 2017 12:50:52

eBay Buyers and Sellers Lose with Missing Emails

By: Reader
Sponsored Link
Dear Ina, 
For some time now I have NOT received any emails from eBay Australia advising me of new item listings for Searches I follow! 

Is this unusual, or a new eBay policy I've missed? It means I constantly have to manually search myself for those rare items I actually want to buy, but have not been automatically made aware that they have now become available, so I even miss the opportunity to consider a purchase, because I just don't have the time to manually do upwards of 100 searches a day. 

This is annoying both as a Buyer missing things I want to buy ... Read More
Reading EcommerceBytes Letters Blog: eBay Buyers and Sellers Lose with Missing Emails
Comments (1) | Permalink
Mon Feb 13 2017 13:04:04

eBay Allows Returns for Frivolous Excuses

By: Reader
 
Dear Ina,
eBay wants us to use 30-day return, I have no problem with that my problem is when someone returns an item eBay pays them right away. People don't read the descriptions they just look at a picture and buy. 

I sold an Antique jewelry box and it was returned because they were not vivid enough.

I sold a set of Antique statues and I put what was on the bottom in the description, they were returned because he said they were not the right statues.

I sold egg coddler and put in the description that the box was damaged, it was returned because the box was damaged. ... Read More
Reading EcommerceBytes Letters Blog: eBay Allows Returns for Frivolous Excuses
Comments (24) | Permalink
Sun Feb 12 2017 13:01:19

Positive Tips for Growing Sales on eBay: Follow-up

By: Reader
 
On November 21, we published this Letter to the Editor. The seller, Chris, followed up with the following letter.

Dear Ina,
Well, as I suspected, my call to submit positive tips for growing your eBay sales received mixed responses (although I did appreciate the "Thank you card in the package" tip). So I thought I would share a few tips of how I reached $1,000,000 in sales, mostly selling on my own.

1) Know your market. Before I go through the trouble of listing anything on eBay that I haven't sold before, I research the market for that item. This has saved me countless hours of frustration and ... Read More
Reading EcommerceBytes Letters Blog: Positive Tips for Growing Sales on eBay: Follow-up
Comments (11) | Permalink
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