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Mon May 20 2019 12:54:26

Any Advice for Seller Battling eBay Fee Error?

By: Reader

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Dear Ina,
Late last year I had two of my eBay listings charged a bold listing fee for $4 each, which I am absolutely certain I did not request. The listings were for different quantities of the same item, and were selling for $18-$30.

Before I discovered the problem, the listings had both auto-relisted once, so the total amount charged to me was $16. What really bothers me about this is that eBay refuses to take responsibility for what was their fault, due to an apparent site glitch.

I have called them several times regarding this, filed an appeal, and have gotten nowhere. They refuse to refund ... Read More

Comments (4) | Permalink
Thu May 16 2019 20:43:49

Seller Explains His Love-Hate Relationship with eBay

By: Reader

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Dear Ina,
As a 21-year full-time eBay seller, I've developed a love/hate relationship with eBay.

The hate: often it seems eBay's objectives are at cross-purposes to mine. What eBay considers good is often not so good for me, costing me time and money seemingly to no useful purpose.

The love: I sell collectibles, there is nowhere else online or in 3D-land where I can sell collectibles for as much money as on eBay, be it in an antique store, antique mall, local auction, flea market, or on other online sites. 

So while it is quite frustrating dealing with eBay's seemingly nonsensical, ever-changing rules laid down for my behavior, I ... Read More

Comments (38) | Permalink
Tue May 14 2019 22:23:30

Annoying eBay Shipping Habits

By: Reader

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Dear Ina,
Here is a new one regarding eBay's postage label page. I sold a dress. I had postage set for Priority. When I went to print the Priority service, I opened the drop-down box, I selected Priority "padded" flat rate. However, I was not able to change what the buyer selected "Priority" to what I preferred "Padded Flat Rate" Priority. 

I had no choice but to take the dress back out of the sealed padded Priority envelope and mail it in my basic polymailer. Why???!

On top of that, I'm tired of eBay using my paper and my ink as real estate to advertise their message ... Read More

Comments (9) | Permalink
Mon May 13 2019 22:55:30

Seller Pleasantly Surprised to Win an eBay INR Claim

By: Reader


Dear Ina,
A buyer stated item was not received although delivery confirmation was verified for her zipcode. Then stated item was delivered to someone else, hoping that they would return it to her, but filled a "did not receive item" claim just in case they didn't.  

Claim finally got to the point where it was escalated to eBay for a decision.
This case is now closed

Hi (Name redacted),
We reviewed this case and have closed it without any refund to the buyer.

The case will not affect your seller performance. Any feedback left for this transaction will be removed.

We received tracking information that shows the item was delivered to the buyer's address.

This is a ... Read More

Comments (11) | Permalink
Fri May 10 2019 16:23:16

Pressure on Amazon Textbook Sellers Continues

By: Reader


Dear Ina,
About 6 months ago I started getting emails from Amazon asking for a copy of my driver's license and credit card statement because I sold textbooks. I thought it was phishing so I ignored the request. But I did contact Amazon Seller Support and sent them a copy of the email. They never responded. I also read about another book seller getting the same email on the Amazon forum. The general consensus there was that the email was phishing.

About a month ago the emails started up again. This time I checked my Amazon seller account and they were from Amazon. A few ... Read More

Comments (3) | Permalink
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