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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat Nov 22 2014 16:43:57

How Would You Handle IP Infringement Takedowns on Amazon?

By: Reader
Sponsored Link
Dear Ina,
I recently had an item I was selling on Amazon.com taken down without notice to me. The item was taken down and removed from Amazon's catalog as well as my inventory for a few weeks before I noticed it was missing.

I contacted Customer Support by opening a case. The case was quickly closed with no resolution. I was told the item was being referred to Seller Performance.

I reopened the case and asked that it remain open pending notification to me why the listing was taken down and why I was not notified that it had been removed from my inventory. ... Read More
Reading EcommerceBytes Letters Blog: How Would You Handle IP Infringement Takedowns on Amazon?
Comments (9) | Permalink
Thu Nov 20 2014 13:12:39

Sellers Lose When eBay Errs with Shipping Estimates

By: Reader
Sponsored Link
Dear Ina,
I am an eBay top rated, power seller. I have been selling on eBay and Amazon for nearly 10 yrs.

The new eBay policies that took effect 8/1/2014 are ridiculously unfair. Specifically the defect rating you get for items not received - you get a defect when it's delivered a day outside of the "estimated" delivery times.

If a customer opens a not received case. That's just it an estimate, there is nothing a seller can do! They still count this and tell you to use a different carrier. That is silly and truly unfair.

I understand items not as described, I understand defects that ... Read More
Reading EcommerceBytes Letters Blog: Sellers Lose When eBay Errs with Shipping Estimates
Comments (11) | Permalink
Tue Nov 18 2014 08:59:29

eBay Glitch Causes Delivery Challenges

By: Reader
Sponsored Link
Dear Ina,
I have noticed recently that phone numbers for my buyers are no longer appearing in the on the order details which is a problem for me as I often post overseas and couriers ask for the phone numbers of the addressee.

I spoke to eBay about this and they finally said it was a technical glitch but it hasn't yet been dealt with. I have attached the chat transcript so you can see the conversation.

From CS Transcript: "In this case what you can do is login to the ebay.ie site and from there you'll be able to see the View Order Detail page properly."

I was ... Read More
Reading EcommerceBytes Letters Blog: eBay Glitch Causes Delivery Challenges
Comments (4) | Permalink
Mon Nov 17 2014 18:53:09

eBay Search Exclude Function Appears to Be Broken

By: Reader
 
Dear Ina,
Can eBay search really be this broken?

Today I searched for "Turner Print" in Sold listings. You know those old 50s prints that look like wallpaper, of flamingoes and cockatiels - sometimes they have a mirrored frame.

There were a lot of 750 listings so I searched for Turner print -Michael. (By adding a minus sign you eliminate all the results with the word "Michael" in them)

Then there were 51, but a lot of "Steigerwald" Turner prints too. So then I searched for "turner print -michael -Steigerwald" and there were exactly 188 I could not believe my eyes so I did it the ... Read More
Reading EcommerceBytes Letters Blog: eBay Search Exclude Function Appears to Be Broken
Comments (22) | Permalink
Sun Nov 16 2014 11:17:42

Voiding Shipping Label Requires Call to eBay for Postage Refund

By: Reader
 
Dear Ina,
I would like to let sellers on eBay be aware that if they void a shipping label when using eBay labels that they will have to call eBay to get the refund once the void is accepted by the USPS.

I had to void 2 shipping labels in the past couple of weeks and I have had to call eBay both time to ask for the refund once the USPS approved the void request.

In the past eBay would send an email that the void was approved and to inform you that you have received the refund. I waited 5 days after ... Read More
Reading EcommerceBytes Letters Blog: Voiding Shipping Label Requires Call to eBay for Postage Refund
Comments (19) | Permalink
Sat Nov 15 2014 21:53:03

eBay and Etsy Expect Sellers to Get Traffic from Social Media

By: Reader
 
Dear Ina,
I have been an eBay seller for 13 years. I have been on Etsy for 5 years. I am beside myself over the direction each of these companies are taking in their ecommerce platforms.

Neither venue is working for me any longer. Sales are near zero at either site. 4 years ago I was making 8,000 dollars per month from both venues.

eBay's crushing seller policies, site glitches, broken search engine, broken checkout, CS calls with 3 hour wait times, hacks, have all created one mess of a site, and the attitude from eBay is "oh well" "move on if you have too".

Etsy has now ... Read More
Reading EcommerceBytes Letters Blog: eBay and Etsy Expect Sellers to Get Traffic from Social Media
Comments (15) | Permalink
Wed Nov 12 2014 16:50:46

eBay's New System Results in Losses for High Volume Seller

By: Reader
 
Dear Ina,
We're a high volume, top rated powerseller on eBay, 500-1000 transactions per month.

I wanted to update you on something in the hope it gets some coverage. eBay's rolled out their new "cancel transaction" workflow. On the surface, it's a great, streamlined process, but there's a HUGE issue underneath it.

Most of our items have free shipping, and we're opted into eBay's managed returns process because, in reality, it's a huge timesaver. We have a 10% restocking fee on returns, mostly to recoup the cost of free shipping in the event of a return.

Under eBay's new cancellation process, if the buyer doesn't ... Read More
Reading EcommerceBytes Letters Blog: eBay's New System Results in Losses for High Volume Seller
Comments (33) | Permalink
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