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EcommerceBytes Letters to the Editor Letters to the Editor
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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sun Sept 25 2016 11:19:45

eBay Sends Misleading Price Notifications

By: Reader
Sponsored Link
Dear Ina,
I've had a weird thing happen twice in the past week. When creating new listings, I always click "sell similar". Well, twice now I've gotten an e-mail from eBay the day after a new item has been listed. The e-mail states, "Price lowered on (name of item)". The contents of the e-mail will then state the discount "for a limited time".

The problem is, these are new listings and the price has NEVER been lowered. eBay's system seems to be taking the price of the previous item and applying it, at least in terms of the "sale" to the new item.  

For instance, I ... Read More
Reading EcommerceBytes Letters Blog: eBay Sends Misleading Price Notifications
Comments (0) | Permalink
Thu Sept 22 2016 21:11:34

Are Your Sales Down this Month?

By: Reader
Sponsored Link
Dear Ina,
We wonder what's going on with eBay! Sales have basically stopped - it's all over the eBay Community Boards.

For us, this "stoppage" has been going on since early September. Also, we have been sellers on eBay since 2004 and we have never seen it this bad.

Why don't they fix it? There are still rumors out there that new management is still in negotiations to sell the thing.

What have you heard? 
Thanks,
Robert
Reading EcommerceBytes Letters Blog: Are Your Sales Down this Month?
Comments (49) | Permalink
Wed Sept 21 2016 13:38:57

Undeliverable Packages on the Rise ahead of the Holidays?

By: Reader
Sponsored Link
Dear Ina,
Hopefully this is not indicative of the upcoming holiday season:

Out of the 8 packages I shipped over the past 10 days, here is the story of 6:

1) UPS: Following up on an item I shipped UPS, the driver put in that the tracking info that the receiver was not available and it was an unsecure location. I emailed the buyer and she told me she had a package stolen about 6 months ago. She gave me alternate shipping address and by the time I got back to the UPS website, which was only about 10 minutes, the package said it could not be ... Read More
Reading EcommerceBytes Letters Blog: Undeliverable Packages on the Rise ahead of the Holidays?
Comments (10) | Permalink
Tue Sept 20 2016 11:41:07

eBay User Needs Help with Browser Issue

By: Reader
 
Dear Ina,
You seem to be able to get results far better than I, a small eBay seller. Yesterday in the midst of a browsing session on the bay, my address bar suddenly changed from the green lock (secure & private connection) to NOT private. I called and of course got the run around - he wasn't a tech support guy, try another browser, etc.

I tried both Internet and Firefox (I use Chrome) and all showed the connection was not private. I tested numerous other sites I visit with regularity and all showed me the green lock meaning secure/private. So to me this appears ... Read More
Reading EcommerceBytes Letters Blog: eBay User Needs Help with Browser Issue
Comments (11) | Permalink
Mon Sept 19 2016 17:10:41

eBay Seller Unable to Opt Out of New Listing Tool

By: Reader
 
Dear Ina,
I'm hoping readers can help me figure out an eBay listing problem. I sell individual items and use the regular auction listing formats, none of the bulk uploading or other similar volume seller tools.
 
I went to list an item recently (using the "SELL SIMILAR ITEM" function - which I do a lot) and despite having created the original listing with the old form, the SELL SIMILAR response brought up the new form that is unworkable for me.
 
There is a message at the top that says, "It looks like you're using some of our advanced options. That's great. If you don't need to make ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Unable to Opt Out of New Listing Tool
Comments (19) | Permalink
Sat Sept 17 2016 21:11:29

eBay Seller Suggests Fix for Multi-Order Tracking Problem

By: Reader
 
Dear Ina,
This is in regards to a recent letter, "eBay Stymies Tracking on Multi-Order Shipments". I was surprised to read that many sellers appear to be unaware that there IS a way on eBay to combine orders that were paid for separately by the same buyer using the same PayPal account. A way that gives you one shipping label and that automatically attaches the tracking number to every item in the order. I've been using this method for years and it DOES work.

Again, this is for orders that are bought and paid for SEPARATELY. 

For instance, say a buyer purchases an item from ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Suggests Fix for Multi-Order Tracking Problem
Comments (4) | Permalink
Thu Sept 15 2016 14:20:05

eBay Gouges Sellers by Undercharging Buyers

By: Reader
 
Dear Ina,
Yesterday was the second time in a month eBay under charged a buyer for shipping. Shipping was for first class international mail. 

eBay rep claimed issue was reported by tech to be fixed, therefore she couldn't do anything about it. Obviously problem has not been fixed. 

On the first one, they refunded seller fees. She looked at item and could see they weren't charge the right amount. But she still tried to blame it on the way we had shipping set up, but I wasn't having any of that BS. 

I told her we'd been selling on eBay for 18 years and I flat out told I ... Read More
Reading EcommerceBytes Letters Blog: eBay Gouges Sellers by Undercharging Buyers
Comments (11) | Permalink
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