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Sat Jan 25 2020 13:22:17

Can Sellers Count on Protection from eBay and PayPal?

By: Reader

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Dear Ina,
I would like to point out a serious loophole in both eBay's and PayPal's so called "seller protection" policies.

We have been selling on eBay for 7 years. An interior designer purchased a china cabinet from me last July 2019 and paid to have it shipped for a total of $1500. 

In August, she filed a claim with PayPal saying the charge was unauthorized but PayPal ruled in my favor. 

Then, in December, she filed a claim directly with her credit card company saying the cabinet "was not as described". PayPal notified me of her dispute and I responded to PayPal that "I had not heard from ... Read More

Comments (7) | Permalink
Thu Jan 23 2020 16:46:38

Seller Stymied by eBay and PayPal Sales Tax Reports

By: Reader

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Dear Ina,
I know there were some discussion on EcommerceBytes regarding the sales tax eBay collects from a sale to remit to each state. What a mess! 

I actually had 2 PayPal reps tell me the sales tax would not be included in the gross totals on the 1099K, WRONG. I wasn't too worried though, as I figured I could download all the data from PayPal and get the totals on the tax collected. 

I have a program that also collects all my sales income, but it collects the net, not the gross. The 1099K from PayPal is the gross and includes the sales tax. Thus the ... Read More

Comments (6) | Permalink
Mon Jan 20 2020 22:05:58

Etsy Seller Surprised to Get Google Shopping Exposure

By: Reader

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Dear Ina, 
Just a quick note about something I observed recently about Etsy advertising. They have apparently started pushing listings onto Google Shopping from sellers (like us) who are not advertising. That is what is going on with us right now. 

We have two Etsy accounts and it appears all of our listings from both accounts are being sent now to Google Shopping even though we had cancelled our advertising with Etsy several months ago. 

As you may recall around Sept of last year Etsy introduced a new advertising program that essentially forces sellers to spend a minimum $1 a day for either promoted listings ... Read More

Comments (6) | Permalink
Sat Jan 18 2020 23:15:20

Did eBay Change Feedback Removal Policy?

By: Reader

 

eBay's seller protections for Top Rated Sellers is nuanced and can be confusing. Can you help this seller who has a question?

Dear Ina,
I cannot find the policy anywhere on eBay that says negative feedback is automatically removed for "free return shipping" powersellers. I think that they pulled the benefit without an announcement.

The CSR I spoke to today said that it only applies (negative feedback removal) when the item is returned. If it's not returned, feedback removal is not an option.

This policy gave me great peace of mind because it gave me back a little power in dealing with unreasonable buyers. "Please return for ... Read More

Comments (16) | Permalink
Fri Jan 17 2020 10:30:16

Seller Objects to Walmart Handling of Customer Claim

By: Reader

 

Dear Ina,
I have written to you before about Walmart.com Customer Care refunds, but it has just reached a new level of absurdity today. My company sold an iPhone to a customer a few weeks ago and we received a call from her earlier today and she stated there were issues with the camera. My customer service rep told the customer that we would immediately send her a prepaid return label and upon receipt of the returned phone, we could issue a replacement or a full refund. 

The customer did not like either of these resolutions and starting cursing and demanded a replacement before returning ... Read More

Comments (11) | Permalink
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