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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Fri May 22 2015 16:17:17

Is Amazon Running More Tests of Listing Offer Page?

By: Reader
Sponsored Link
Dear Ina,
I do not know what Amazon has done to the pages but when you view a page, it now says AVAILABLE FROM THESE SELLERS, and the orange box to the right that would put the item in your shopping cart is now a box to view other sellers instead.

This is time consuming and confusing to many buyers. I have been selling online for 16 years and this change is not to the good of Amazon or the sellers.

Most people shop in a hurry and most are not computer savvy. This causes too many steps for a buyer to make a purchase and will ... Read More
Reading EcommerceBytes Letters Blog: Is Amazon Running More Tests of Listing Offer Page?
Comments (1) | Permalink
Wed May 20 2015 11:27:54

eBay Needs to Improve Inventory Turnover

By: Reader
Sponsored Link
Dear Ina
As I understand, you recently reported that it would be more of the same at eBay with an emphasis on listings. As of the time I am writing this letter, eBay's front page is announcing that it wants the user to sell their wares on their site. eBay needs the sellers because it needs the listings.

Of course, eBay is saying sell your electronics because it is clear that they are big ticket items and they will bring in the most final value fees.

But there is one thing wrong with how eBay is acting right now. The company should have an emphasis on inventory ... Read More
Reading EcommerceBytes Letters Blog: eBay Needs to Improve Inventory Turnover
Comments (37) | Permalink
Mon May 18 2015 10:51:08

eBay-PayPal Breakup Leads to Buyer Blues

By: Reader
Sponsored Link
Dear Ina,
I suspect that due to the eBay PayPal breakup, no one wants to help a buyer that received a NAD item (Not as Described).

I have been trying to get an eBay rep on the phone for 12 hours. Sadly, they have the customer support set on an endless loop that keeps telling me to work it out with the seller.

eBay is not giving the customer service that is clearly stated.
Best Regards,
Gene
Reading EcommerceBytes Letters Blog: eBay-PayPal Breakup Leads to Buyer Blues
Comments (19) | Permalink
Fri May 15 2015 17:07:11

PayPal Still Diverting Etsy Seller Funds

By: Reader
 
Dear Ina,
Are you aware that the issue in this Etsy Bugs thread is still ongoing with no help whatsoever from PayPal or Etsy. Each pointing their fingers to the other and sellers and buyers stuck in the middle with nowhere to go for resolution.

Ina, this issue is still happening. One seller and one buyer reported it happened this morning. This has not been resolved. People have not received their wrongly directed funds and are told to call PayPal. When they call PayPal, the reps say they have no knowledge of the situation and tell them to talk to Etsy.

I hope ... Read More
Reading EcommerceBytes Letters Blog: PayPal Still Diverting Etsy Seller Funds
Comments (8) | Permalink
Wed May 13 2015 16:52:06

Who Holds the Postal Service Responsible for Lost Packages?

By: Reader
 
Dear Ina,
I am an ecommerce seller and have been selling online for nearly a decade. I previously sold electronics and higher priced items using shipping services like UPS and Fedex. I was able to insure them and most of the time, insurance was included. If there was a lost or damaged item, I would be reimbursed. 

Currently, my most successful and long lasting online business includes selling fashion accessories under $10 dollars. I use USPS first class package as well as USPS first class international as they are most economical service for lightweight items. Tracking is available for first class packages and ... Read More
Reading EcommerceBytes Letters Blog: Who Holds the Postal Service Responsible for Lost Packages?
Comments (30) | Permalink
Mon May 11 2015 16:45:58

Will Sellers Be Back in Control after eBay and PayPal Split?

By: Reader
 
Dear Ina,
The new eBay user agreement I received a few days ago says:

Key updates to the eBay User Agreement:
Fees, holds, returns & cancellations, and eBay Money Back Guarantee: Users now authorize eBay to instruct PayPal to make deductions from their PayPal account(s) for fees, returned items, items not as described, return shipping, cancellations (under our new cancellation policy), and eBay Money Back Guarantee reimbursements. eBay will recommend, rather than request, when PayPal can restrict funds in a seller's PayPal account. We clarified language for holding seller funds, placing charges on a seller invoice and/or charging a payment method on file, and removing funds in a ... Read More
Reading EcommerceBytes Letters Blog: Will Sellers Be Back in Control after eBay and PayPal Split?
Comments (49) | Permalink
Sun May 10 2015 17:09:42

Sellers Pay for eBay Misunderstandings

By: Reader
 
Dear Ina,
This is quoted from a seller friend of mine.  

"This is getting ridiculous and outrageous.  Instead of advertising that you can buy almost anything on eBay, they're promoting how easy it is to get your money back!

Here's the email: 

Your money back in 1-2-3. That's our guarantee. 

EBAY HAS YOU COVERED
If you didn't receive an item or it's not as described, the eBay Money Back Guarantee covers your full purchase price plus the original shipping on virtually all items.
Learn more

Getting your money back is simple:

Go to My eBay.
Find the item in your purchase history and select "return" or "item not received."

Tell us if your issue isn't resolved.
If you and your seller can't work it ... Read More
Reading EcommerceBytes Letters Blog: Sellers Pay for eBay Misunderstandings
Comments (23) | Permalink
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