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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Wed Apr 23 2014 10:23:53

eBay Sellers Worried over Possible End of Phone Support

By: Reader
Sponsored Link
Dear Ina,
I called eBay the other day and the rep told be the "Logistics" (the people who handle the global shipping program - which STILL has lots of issues and problems) has been "disbanded."

And today is the day that the old eBay contact phone number that I have been using for YEARS is being disconnected (866-903-3229)

Thank you for your time, wondering if you have heard any of this?
Best.  
M.K.
Reading EcommerceBytes Letters Blog: eBay Sellers Worried over Possible End of Phone Support
Comments (22) | Permalink
Mon Apr 21 2014 12:16:32

eBay Keeps Fees on Refunded Purchases

By: Reader
Sponsored Link
Dear Ina,
For anyone who has sold on eBay - I just found out that while eBay acknowledges on your site page that you have gave a refund to a buyer that had a complaint about the item they bought....They DO NOT credit your account in their monthly fees unless you call.

MILLIONS of dollars and people are being de-frauded by eBay. Check all the items you have gave a refund for and then check your eBay fees - they are charging a "final value fee" on the initial sale price - NOT the final value of the item you sold. CAN you ... Read More
Reading EcommerceBytes Letters Blog: eBay Keeps Fees on Refunded Purchases
Comments (16) | Permalink
Thu Apr 17 2014 15:50:12

PayPal Sides with eBay Seller in Buyer Dispute

By: Reader
Sponsored Link
Dear Ina,
I can not believe that PayPal took side for the seller this time! I am located in Chile and have a customer who bought a ceramic mug. This person choose economy shipping. I sent it via standard with tracking. Item was shipped day 4 of a month, day 15 was already in the US. USPS attempted to deliver on the 20th, no one home. And finally was signed for and delivered on the 27th. All same month.

Customer opened a dispute in PayPal 11 days after receiving the item was not as described, According to customer item was broken, due poor ... Read More
Reading EcommerceBytes Letters Blog: PayPal Sides with eBay Seller in Buyer Dispute
Comments (15) | Permalink
Tue Apr 15 2014 12:30:16

New eBay Stores Formatting Gets a Thumbs Up

By: Reader
 
Dear Ina,
On a positive note: Recently the new eBay store format setup popped up when I was in "manage my store". I had the time, so I went through the setup. I had already noticed a smattering of other sellers had done this and their results looked good.

Pleased with the results - I think it looks fresher and easier to browse.

The pictures are larger. The Categories are larger. Search feature right there.

Save Seller and newsletter feature right there. You can pick your items to promote if you wish. Happiness.

Later, I noticed that when I had one of my listings pulled up, the ... Read More
Reading EcommerceBytes Letters Blog: New eBay Stores Formatting Gets a Thumbs Up
Comments (10) | Permalink
Mon Apr 14 2014 18:36:39

eBay Buyer Likes PayPal's Pay after Delivery Option

By: Reader
 
Dear Ina,
Re: Article about PayPal Pay after Delivery

First, a big thank you for being an integral part of our online news and updates! I've been a member of Pay After Delivery for about 2 years now. For my personal buying habits and set monthly income flow, I find it a convenient payment alternative. And I say "alternative" because when I pass through eBay's checkout system, I have the options of other payment methods I've set up, if I so decide.

I have also successfully used this payment method for non-eBay sellers who accept PayPal.

PayPal has been very prompt in sending me reminder ... Read More
Reading EcommerceBytes Letters Blog: eBay Buyer Likes PayPal's Pay after Delivery Option
Comments (19) | Permalink
Sat Apr 12 2014 08:38:02

eBay Disregards Sellers Default Charity When Relisting

By: Reader
 
Dear Ina,
Could you do an investigation into how eBay decides which charities to use as defaults on its listing form? Something strange and offensive is going on.

I choose my favorite charity, City Harvest, and enter it on a listing; then on my next listing, dozens of items I chose before are duplicated but never my favorite charity. Instead eBay has put in place its own favorites without any regard for my choices. It seems to know best which charities are most deserving and it pre-empts the seller's wishes.  

I can still override them if I'm willing to go thru a slew of points ... Read More
Reading EcommerceBytes Letters Blog: eBay Disregards Sellers Default Charity When Relisting
Comments (10) | Permalink
Thu Apr 10 2014 21:12:00

Employee Implodes eBay Seller's Business

By: Reader
 
Dear Ina,
I woke up Sunday morning to find my active listings went from 156 down to 40 and then I further watched them decline down to nothing. I called up and after about an hour on hold was told my account was restricted indefinitely for site manipulation.

That is all they would tell me so I called back again and after an hour and a half I got a more thorough answer saying the restriction was due to feedback manipulation. I was told someone was calling up pretending to be buyers who left us bad reviews and having them removed.

I have several employees ... Read More
Reading EcommerceBytes Letters Blog: Employee Implodes eBay Seller's Business
Comments (34) | Permalink
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