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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Oct 20 2014 15:00:42

Is eBay Also Moving to 180-Day Returns?

By: Reader
Sponsored Link
Dear Ina,
I was on the phone with PayPal this morning asking what good it was for eBay to adhere to a 90-day return policy for the holidays when PayPal will have a 180 day return policy starting November 15th. 

The agent said that he just read that eBay will also have a 180-day return policy in the very near future, and that the listings will at that time stay on the site for 180 days. 

Have you heard any truth to this?
E.
Reading EcommerceBytes Letters Blog: Is eBay Also Moving to 180-Day Returns?
Comments (41) | Permalink
Mon Oct 20 2014 12:37:50

Seller Asks about Inconsistent Exposure in eBay Search Results

By: Reader
Sponsored Link
Dear Ina,
eBay indicates that being a TRS will get you more Exposure in the Top 10%! I have been a TRS for many many months. I jumped through every hoop, made changes to my listings, tried everything possible. Spent countless hours doing this. My sales continue to spiral down hill!

When that happens, I always check my items on eBay! I always find that my items are not receiving any exposure! Some days they do receive exposure (usually after outages). This I believe is due to eBay losing control of the reigns it utilizes.

This is what I mean: I have 25 items listed ... Read More
Reading EcommerceBytes Letters Blog: Seller Asks about Inconsistent Exposure in eBay Search Results
Comments (24) | Permalink
Sun Oct 19 2014 20:36:24

eBay Sent Me an Email Showing Someone Else's Email Address

By: Reader
Sponsored Link
Dear Ina,
Thought you might find this interesting, received this email from eBay this morning. At the bottom of the email it shows someone else's email address, I am not (redacted)@yesmail.com, my registered email with eBay is (redacted)@att.net.  

This is quite disturbing. Please ask your readers if they have also received an email like this, many may not even scroll to the bottom to notice so they might be unaware. I just received the email at 10:04am CST.
Cindy

Note from the Editor:
We received the same eBay marketing email today from eBay Fashion Sales & Events with the subject line, "We (heart) Gucci: shop handbags ... Read More
Reading EcommerceBytes Letters Blog: eBay Sent Me an Email Showing Someone Else's Email Address
Comments (11) | Permalink
Fri Oct 17 2014 21:48:16

eBay Seller Not Credited for eBay Auction Promotion

By: Reader
 
Dear Ina:
Re: eBay Runs Promotion to Encourage Auction Listings (link)

I was invited to partake in this promotion and listed some items yesterday. I was charged the regular fee for all the listings.   

I called Customer Service and after several lengthy hold periods whilst the agent talked to his tech team, I was told it was a technical issue and that they would 'make it right'. Nothing more specific than that.  

Needless to say, I have not been credited any fees back.
Regards,
Judith
Reading EcommerceBytes Letters Blog: eBay Seller Not Credited for eBay Auction Promotion
Comments (6) | Permalink
Wed Oct 15 2014 09:24:17

Will eBay Refund Seller Fees for Extended Holiday Returns?

By: Reader
 
Dear Ina,
Just had an interesting conversation with eBay customer service. I had a return that was outside the 45 days they allot for returns to get your selling fees back so I called to find out how to take care of this. They credited me just fine but I asked how this was going to work with the extended holiday returns. They told me they had not thought of that!!

So the way it is now if the return is over 45 days you must CALL to get your fees back, even if you are taking something back under the extended holiday ... Read More
Reading EcommerceBytes Letters Blog: Will eBay Refund Seller Fees for Extended Holiday Returns?
Comments (20) | Permalink
Mon Oct 13 2014 15:17:29

New eBay Returns Process Encourages SNAD Claims?

By: Reader
 
Dear Ina,
I'm hoping maybe you can help or at least post this head's up for everyone...

I have been on eBay since the beginning and am a top-rated power seller. Last week I had the "opportunity" to participate in the new return process and was left angry and frustrated. I have always accepted 14-day returns, buyer pays return shipping, and I refund return shipping if it is due to my error.

I sold a craft pattern book to a new buyer (on eBay for less than a week) through a BIN with free shipping. The book was listed in the craft pattern category, ... Read More
Reading EcommerceBytes Letters Blog: New eBay Returns Process Encourages SNAD Claims?
Comments (86) | Permalink
Sun Oct 12 2014 16:29:50

Could eBay Be Testing Paper Payments?

By: Reader
 
Dear Ina,
Is this new???


When did eBay begin to allow personal checks and other methods of payment??
Robin
Reading EcommerceBytes Letters Blog: Could eBay Be Testing Paper Payments?
Comments (33) | Permalink
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