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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Fri Apr 29 2016 20:46:19

Postal Clerk Tries to Charge Seller for Package Scan

By: Reader
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Dear Ina,
I found out about your website and USPS's response through Google Search.

Apparently USPS's record on charging customers for scanning prepaid packages is not entirely straightened even after two years.

On the morning of 4/26/2016, I tried to drop a couple of prepaid packages at USPS 33170 Alvarado-Niles Rd, Union City, CA 94587 and was told by the clerk and her manager that I needed to pay a fee to get the packages scanned.

I ended up dropping my packages at a different location.

I have written to USPS requesting an investigation and an explanation.
W.
Reading EcommerceBytes Letters Blog: Postal Clerk Tries to Charge Seller for Package Scan
Comments (1) | Permalink
Wed Apr 27 2016 16:02:29

eBay Product Reviews Can Reflect Badly on Good Sellers

By: Reader
Sponsored Link
Dear Ina,
We sell "Seller Refurbished" vacuum cleaners, we are Top Rated have excellent feedback are also main dealers for new items of this product and are professional business sellers with over 6,800 feedback. All our products are fully stripped, cleaned and repaired with the correct internal parts and are warranted for 12 months.

Today a buyer was enquiring about an item and I noticed it had received a 2 star rating review so looked it up, the attached is the review. On closer inspection - and in tiny pale grey writing - at the bottom was another seller's user ID! 

I looked up their user ID ... Read More
Reading EcommerceBytes Letters Blog: eBay Product Reviews Can Reflect Badly on Good Sellers
Comments (21) | Permalink
Sun Apr 24 2016 06:11:08

Should the Seller Have Lost This eBay Claim?

By: Reader
Sponsored Link
Dear Ina,
I just wanted to tell you about a return outcome I had to let other sellers know if it was interest, I'll try to be as brief as possible.

1) Buyer opened a Not as Described Case for my measurements being .5" off (I am a returns seller)

2) I accept the return in good faith and to double check my measurements to fight the case upon receipt of the item. I am charged for a shipping label.

3) I receive the item, re-measure and confirm my original measurements. Buyer is reported then I escalate the case with the reason "I disagree with the reason for the ... Read More
Reading EcommerceBytes Letters Blog: Should the Seller Have Lost This eBay Claim?
Comments (32) | Permalink
Thu Apr 21 2016 17:19:54

eBay Seller Gets Negged due to USPS Scanning Error

By: Reader
 
Dear Ina,
Another way our wonderful USPS can get a seller in trouble! I sent out a package on 4/18, the next day I get a message from the buyer asking "WHERE IS MY ITEM, I DONT KNOW WHERE YOU SENT IT BUT YOU DID NOT SEND IT TO ME!' 

So I looked, and it was showing it was delivered to MY post office THE SAME DAY!! PLUS he left me a NEGATIVE before I even got a chance to check!

I called the post office, they told me it was a "bad scan" and would be updated. I checked the next day, and still no update. ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Gets Negged due to USPS Scanning Error
Comments (19) | Permalink
Wed Apr 20 2016 11:45:05

eBay GTC Listings Still Renew without UPC Codes

By: Reader
 
Dear Ina,
Maybe you can answer this question about eBay. At the end of February eBay threatened to delist all GTC items if they didn't contain the UPC codes.

We have hundreds of the code less items on GTC in our store. About mid March eBay delisted about 200 of them. We just relisted them figuring that there would be more of them to come. For a few days they delisted about 100 a day. Then all of a sudden nothing.

To this day we still have hundreds of items listed that are GTC with no UPC codes that they keep relisitng. After all the ... Read More
Reading EcommerceBytes Letters Blog: eBay GTC Listings Still Renew without UPC Codes
Comments (6) | Permalink
Mon Apr 18 2016 23:37:12

Three Calls to PayPal to Fix an Unreported Glitch

By: Reader
 
Dear Ina,
Your March article about PayPal users payments seemingly lost in cyberspace struck a nerve. One reason I'm writing is because I've not seen any mention of a serious PayPal glitch in January. It had to have affected many others.

A man returned an item that he bought from me on eBay in early January of this year. I issued him a refund on Jan. 17. I had a zero balance in my PP account, but when I issued the refund it said it was complete (of course, it would take a few days to clear in order to transfer money from my ... Read More
Reading EcommerceBytes Letters Blog: Three Calls to PayPal to Fix an Unreported Glitch
Comments (13) | Permalink
Sun Apr 17 2016 09:28:33

eBay Ads Undercut Seller Listings

By: Reader
 
Dear Ina,
My question is as follows: when eBay stated putting competing web site advertising on the bottom of out listings, weren't we told it would never be for an identical item, or if it just happen by random to be the same item, the competing price would always be lower than ours?

Unfortunately I find most of my store listings with 1 website always listed at the bottom and almost always for the exact same item, and inevitably for less than I can sell it for (with all of the eBay and PayPal fees).

Thanks for letting me rant,
T.S.D.
Reading EcommerceBytes Letters Blog: eBay Ads Undercut Seller Listings
Comments (13) | Permalink
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