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EcommerceBytes Letters to the Editor Letters to the Editor
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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Thu May 25 2017 12:02:15

Is This PayPal Glitch Something to Worry About?

By: Reader
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Dear Ina,
Not sure how wide spread this is. I reported it to PayPal and it is still happening today. 

On the PayPal transaction details page, it breaks down the purchase amount, sales tax (7.5%), Shipping etc. We are seeing something very odd. On a few orders that we have noticed this on, one time it will say 9%, hit refresh and it says 7.13%, another time 6%, and refresh again and get 7.5%, (7.5 is what our eBay and PayPal accounts are set up for.) 

I will note that only the text of the percentage changes, not the actual sales tax amount collected. That collected amount ... Read More
Reading EcommerceBytes Letters Blog: Is This PayPal Glitch Something to Worry About?
Comments (2) | Permalink
Mon May 22 2017 22:45:01

PayPal Withdrawal Backfires, What Went Wrong?

By: Reader
Sponsored Link
Dear Ina,
Recent glitch on PayPal? On 5-3-17 I drained my PayPal account because I was leaving the next day to go to Ireland - my balance was only $89 but I figured it was enough for a good dinner in Dublin. 

To my surprise when I returned home my bank charged me $35 fee for an overdraft. I was really puzzled but finally figured out PayPal never transferred my money to my account they tried to draft it OUT of my account causing the overdraft. 

In the 17 years that I have utilized PayPal I have NEVER transferred money into PayPal. When I made the transfer ... Read More
Reading EcommerceBytes Letters Blog: PayPal Withdrawal Backfires, What Went Wrong?
Comments (27) | Permalink
Fri May 19 2017 09:15:55

Is Etsy Requiring Its Direct Checkout Payments Already?

By: Reader
Sponsored Link
Dear Ina,
Regarding Etsy Payments (EP), which you wrote about recently saying the deadline had been extended to 5/31, well...not really. I just logged onto my account and no matter where I go on the site, it bounces to a message that I have until 5/31 to set up EP or my account will be suspended. 

I can't close that message, or say "later", nothing. There are just two options from there: Set Up EP or a link for info about EP. When I try to click that it too bounces to the message.

This is tantamount to harassment. There are roughly 2 more weeks ... Read More
Reading EcommerceBytes Letters Blog: Is Etsy Requiring Its Direct Checkout Payments Already?
Comments (13) | Permalink
Thu May 18 2017 15:40:57

eBay Offers Seller No Way to Fix Its Catalog Error

By: Reader
 
Dear Ina,
I wanted to make you aware of an issue I'm having with eBay. I listed a limited-edition pressing of the score to "The Matrix" on red/blue colored vinyl. I included the UPC number in my listing, which eBay requires sellers to do.  

Upon listing the item, I noticed that eBay titled the item "The Matrix Amazon Blue/red Colored Vinyl Signed by Don Davis" (please note that this is NOT the title of the listing which I entered, but rather eBay's title for the item, I assume based on the UPC number entered, and I have no control over editing this title).

The issue I ... Read More
Reading EcommerceBytes Letters Blog: eBay Offers Seller No Way to Fix Its Catalog Error
Comments (11) | Permalink
Wed May 17 2017 13:22:32

Seller Questions Integrity of eBay Pricing Data

By: Reader
 
Dear Ina,
With all the current problems at eBay, I think this one is being overlooked but is one of the biggest, and is also affecting sales. It could be argued that this issue invokes legal issues that eBay could be made to answer for:

eBay is manipulating sold price data, this is causing resellers to pay too much when at auction's or thrift stores, and causing sellers to list items at too high of a price point. This is a MAJOR problem because it will have a ripple effect through the entire industry, an industry that is already on very shaky ground.

For a long time ... Read More
Reading EcommerceBytes Letters Blog: Seller Questions Integrity of eBay Pricing Data
Comments (18) | Permalink
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