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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat Feb 6 2016 22:57:35

Seller Questions Amazon's Seller Protection

By: Reader
Sponsored Link
Dear Ina,
We enjoy reading your newsletters. Thank you. We've been selling online since 2000. We're a manufacturer / distributor of different products. We're on eBay and many other major ecommerce websites.

Up until Oct of 2015, we allowed our retail customers to sell our product on Amazon. After a few years, we noticed that our products were being described incorrectly and our company name was not accurate on the listings. We tried to fix this through Amazon head office but were unsuccessful.

Since 2000, we have never had a single complaint have had 100% positive feedback. We make customer service a priority. The reason I am ... Read More
Reading EcommerceBytes Letters Blog: Seller Questions Amazon's Seller Protection
Comments (0) | Permalink
Wed Feb 3 2016 16:05:31

The Problem with Amazon Return Dissatisfaction Metric

By: Reader
Sponsored Link
Dear Ina,
Regarding the new Amazon metrics for Return Dissatisfaction, I ran the report for these metrics in my Amazon account today. We are showing having 14% for 7 days and almost 44% for 30 and 60 days. 

Amazon requires 10% or less. While this metric does not count against you at this time, we were told by Amazon that this metric was for the seller's use only.

The calculations on this metric is totally wrong and inaccurate. Of 14 total orders with a problem here was the situation:

One order claimed we never replied to their emails. We replied to EVERY EMAIL THEY SENT. Buyers never check their ... Read More
Reading EcommerceBytes Letters Blog: The Problem with Amazon Return Dissatisfaction Metric
Comments (5) | Permalink
Mon Feb 1 2016 14:15:05

PayPal Refunds eBay Purchases for up to 6 Months

By: Reader
Sponsored Link
Dear Ina,
We sellers on eBay have a huge problem with PayPal and we do not know what to do about it. PayPal will refund eBay buyers the full purchase price of items for up to six months. 

I sell expensive bracelets and this allows a buyer to wear the item for up to six months. They ruin it and then can get their money back in full by PayPal. 

If you open a case against the buyers for ruining the item, PayPal requires that you get an affidavit and notarized to prove your case. PayPal never sides with the Sellers in this case. It remains a ... Read More
Reading EcommerceBytes Letters Blog: PayPal Refunds eBay Purchases for up to 6 Months
Comments (21) | Permalink
Sat Jan 30 2016 11:36:19

eBay Catalog Changes Prompt Concerns over Product Safety

By: Reader
 
Dear Ina,
I can not believe that with all eBay's strict requirements for item details they missed the boat on this one which I personally feel is very important. 

In the Health & Beauty Category they have removed the expiration date in item specifics for vitamins. 

They also have removed from Sunscreen which is very important because the SPF does have a expiration date. Not sure how many others they have missed. 

This will only encourage the selling of expired products which is already a problem.
Can you let eBay know of this problem?
Thanks,
Concerned
Reading EcommerceBytes Letters Blog: eBay Catalog Changes Prompt Concerns over Product Safety
Comments (11) | Permalink
Wed Jan 27 2016 13:32:46

Shopper Spots a Serious Flaw in eBay and Amazon Search

By: Reader
 
Dear Ina,
This evening I had the misfortune to have to look for a new tablet for my granddaughter. After the one she had fell and the screen cracked we decided to look on eBay and Amazon. 

We found many similar ones to what she had at many different price points. However!!!

I discovered that there are a LOT of "Not Working Or For Parts" tablets out there. And almost EVERY TIME I found one at a decent price I had to click thru only to find that notation! There were a LOT of items priced at the SAME price points that were working - and a ... Read More
Reading EcommerceBytes Letters Blog: Shopper Spots a Serious Flaw in eBay and Amazon Search
Comments (44) | Permalink
Mon Jan 25 2016 10:00:42

eBay Seller Needs More Sales Not More Listings

By: Reader
 
Dear Ina,
I'm beside myself with frustration with eBay. I know it has all been said before, but I'm going to say it again. As a premium store level, top rated seller, power seller, blah blah blah, this is what gets my goat. 

I have over 1,000 items in my store (actually have two stores with over 1,000 items each). In one of my stores, eBay says in my Selling Manager Pro that I can list almost 12,000 more items, totaling over $111,000 dollars. What I'd really like eBay to do is focus on helping get the 1,000+ items that I've already listed in my ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Needs More Sales Not More Listings
Comments (44) | Permalink
Sat Jan 23 2016 15:05:07

A Buyer's Perspective on eBay SNAD Claims

By: Reader
 
Dear Ina,
It seems that there are huge problems on eBay these days with buyers "not as described" merchandise and the system involving eBay Money Back Guarantee. 

I have had to file two cases (returns for items not as described) in the past two weeks and here is my experience.

Case #1
I purchased some eyeshadow from a seller with 3 feedback. The photo of the item was exactly what I was looking for in shades and what I had been using. The shade names she gave were Shades: Ball Gown, Tre's Chic, Elitist, Couture which means nothing to a buyer, but the photo was that of ... Read More
Reading EcommerceBytes Letters Blog: A Buyer's Perspective on eBay SNAD Claims
Comments (24) | Permalink
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