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EcommerceBytes Letters to the Editor Letters to the Editor
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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Thu Dec 8 2016 13:01:00

Use Care when Listing from Saved eBay Templates

By: Reader
Sponsored Link
Dear Ina,
I have saved templates on eBay. All are set to 30 day listings.

I am listing today for the first time in months. And it's a good thing that I pay attention to detail, because eBay is inserting "Good Til Cancelled" into my 30-day duration slot.

I've double checked my templates, they all have 30-days as the saved duration.

Please notify your members or else they may get caught in the fee-stacking by our money-grubbing overlord.
D.
Reading EcommerceBytes Letters Blog: Use Care when Listing from Saved eBay Templates
Comments (3) | Permalink
Tue Dec 6 2016 09:21:52

False Amazon Charges Prompt Credit Card Warning

By: Reader
Sponsored Link
Dear Ina,
Recently I chose to shut down my Discover Card and get a new account. I've been with Discover since the late 80's and have always found them to be on top of things. Discover called me a week or so ago with some charges on my account that looked suspicious, my statement was not due for release, so I wouldn't know they were there unless I reviewed them online, which is something I rarely do. 

While the ones that concerned them, didn't concern me as I knew they were find, further in the conversation we found something that did concern me. There was ... Read More
Reading EcommerceBytes Letters Blog: False Amazon Charges Prompt Credit Card Warning
Comments (18) | Permalink
Sat Dec 3 2016 21:42:02

eBay Turns Blind Eye to Seller Violations

By: Reader
Sponsored Link
Dear Ina, 
I hope this letter can reach the ears of readers and eBay alike. For the last 3 months I've been repeatedly been reporting a seller on eBay for major site violations in which eBay has done nothing to resolve the issue. I called Multiple times, emailed Multiple times and they always tell me it will be resolve thanks for coming out. 

Today I had my final straw, I feel as if eBay no longer cares about dealing with sellers that violate their polices just as long as that seller makes them money. The seller I would like to call out is (links to ... Read More
Reading EcommerceBytes Letters Blog: eBay Turns Blind Eye to Seller Violations
Comments (19) | Permalink
Wed Nov 30 2016 16:40:05

eBay Chides Seller over Its Own Blunder

By: Reader
 
Dear Ina,
OK - new eBay member registers his user name as mostly his email address - when I go to answer (his message) eBay blocks it saying I am violating policy by including an email address in the message! 

I tried 3 times - all I was going to say was it is worth more than (his offer). I finally figured out it is the goofball's name that is stopping me from answering! But it is OK for him to register that name and for him to send me a message?
K.
Reading EcommerceBytes Letters Blog: eBay Chides Seller over Its Own Blunder
Comments (14) | Permalink
Mon Nov 28 2016 22:54:40

Seller Upset at eBay False Accusation

By: Reader
 
Dear Ina,
I wanted to let you know about a message eBay sent me (copied below). It is yet another case of eBay demonizing the seller (me) when it is the buyer who is at fault.  

In the message, they state (falsely) that I tried to sell an item outside of eBay, thus violating their terms. I only received one message about the item in question (which did not sell on eBay or off).  

In that message, the buyer sent me their phone number and asked if I could lower my international shipping price. Let me restate that: the BUYER sent ME their phone number. ... Read More
Reading EcommerceBytes Letters Blog: Seller Upset at eBay False Accusation
Comments (19) | Permalink
Fri Nov 25 2016 21:59:35

A Buyer and Seller Disagree on Whom eBay Favors

By: Readers
 
Two people had very different experiences on eBay after their transactions went south - one believes eBay fails to protect sellers, while a buyer says she believes eBay always sides with sellers.

Dear Ina,
I purchased a few things on eBay for Halloween. (My husband had warned me to only use Amazon because he said their return policy is so much better.)

I received one of my items and was changed. But the item was fake teeth and were made for a child. I asked them to send me a paid return label or I would leave them a bad review. Why should I pay $10-15 to ... Read More
Reading EcommerceBytes Letters Blog: A Buyer and Seller Disagree on Whom eBay Favors
Comments (19) | Permalink
Tue Nov 22 2016 08:59:19

Chinese Accounts Ruining Amazon Apparel Catalog?

By: Reader
 
Dear Ina,
Any thought as doing a story on the just launched sellers ruining Amazon's apparel catalog? The problem has been going on for months but seems worse than ever and will ruin the holidays for many sellers.  

If you aren't familiar with it, sellers presumably in China open multiple accounts and take over Amazon ASINs. With four and five week ship times. These accounts most of the time never a ship a thing but if they do it is a fake.  

Amazon tries shutting the accounts down only to have them replaced by thousands more. It has crushed our company's sales since May. 

Please keep my ... Read More
Reading EcommerceBytes Letters Blog: Chinese Accounts Ruining Amazon Apparel Catalog?
Comments (26) | Permalink
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