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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat Dec 20 2014 17:09:28

eBay Ads Are Slowing Down Shoppers

By: Reader
Sponsored Link
Dear Ina,
Recently, I have noticed that eBay is using AD CHOICE ads on pages. Those ads take time to load and freeze up my computer pages.

Tonight, it took me about 30 minutes to load about 10 pages and it is very frustrating. I finally gave up and won't buy anything.

I see ads for Staples, Butterball Turkey, etc. and can't load items for sale. Try searching and see how it is working for you. I use Internet Explorer and this is awful. I was trying to find something to buy and it is not Butterball turkeys. I never click AD CHOICE ads. ... Read More
Reading EcommerceBytes Letters Blog: eBay Ads Are Slowing Down Shoppers
Comments (17) | Permalink
Tue Dec 16 2014 22:17:43

Seller Questions eBay's Exposure in Google Search Results

By: Reader
Sponsored Link
Dear Ina,
Since reading the story many months ago about Google and the search changes that they enforced on eBay, the report saying that "Google let eBay get by far too long using "archaic" methods", I realized that Google was the main reason for my decline in sales and I am now more positive of that than ever before.

So many sellers are/were blaming the eBay security breach but that didn't make sense to me because there are so many other large retailers who got hacked and their sales didn't plummet like eBay's did.

So today I went to Google and used the exact words ... Read More
Reading EcommerceBytes Letters Blog: Seller Questions eBay's Exposure in Google Search Results
Comments (38) | Permalink
Mon Dec 15 2014 22:15:58

eBay and Etsy Fail When It Comes to Native American Goods

By: Reader
Sponsored Link
Dear Ina,
I would like to make you aware of the fact that eBay is not following its own policy regarding prohibited and restricted items where Native American clothing, as well as arts and crafts are concerned. They claim to be following the guidelines of the Indian Arts and Crafts Act of 1990 (link).
 
To be able to list items such as clothing or jewelry using Ethnic, Regional & Tribal, Native American, you MUST have the artisan's name and tribal affiliation. The artisan must also be an enrolled member of a federally recognized tribe.

There are many Native Americans that sell on eBay ... Read More
Reading EcommerceBytes Letters Blog: eBay and Etsy Fail When It Comes to Native American Goods
Comments (14) | Permalink
Sat Dec 13 2014 13:35:02

Need Help with eBay's Sell-Your-Phone Promotion

By: Reader
 
Dear Ina,
I was sent an invite to a special offer by eBay to sell my smart phone and be guaranteed a $100 coupon if doesn't sell, and a refund of the difference between the sell price and the trending price if it doesn't sell at the trending price.

I followed the link in the eBay message as was required to get the guarantee. Problem is the trending price was not disclosed. Usually when I list, eBay states a trending price near where the pricing box is. But in this case I just was shown a range of prices with a "t" symbol, ... Read More
Reading EcommerceBytes Letters Blog: Need Help with eBay's Sell-Your-Phone Promotion
Comments (5) | Permalink
Thu Dec 11 2014 21:48:22

eBay's New Mobile App for iPad Called a Dud

By: Ina Steiner
 
Dear Ina,
A wonderful eBay topic for you is the complete overhaul of the eBay iPad app (and possibly others) rolled out over the past day or two. The new app completely removes the normal user set up landing page where saved searches, categories, buying, selling and other information was prominently displayed and easy to use.  

The new update forces the eBay Homepage Collections and Daily Deals down the throats of users and layers in the other information so deeply it took me (a seasoned eBay app and desktop user) nearly an hour to do something that would have taken me 15 minutes ... Read More
Reading EcommerceBytes Letters Blog: eBay's New Mobile App for iPad Called a Dud
Comments (21) | Permalink
Tue Dec 9 2014 11:14:25

eBay Seller Loses Top Rating Due to Unrealistic Targets

By: Reader
 
Dear Ina,
I have been with eBay for several years and thought I would send you my latest experience with eBay. Being late November mail starts getting slow, buyers and eBay know this. Rather than asking me a question through eBay message system, buyer opens an item not received case.

I checked and it was in the third week of postage so still likely to get there. When I hit reply to buyer it went straight to refund purchase. There was no way around it so I gave the refund. Next I got a defect and the following day received this email from ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Loses Top Rating Due to Unrealistic Targets
Comments (23) | Permalink
Mon Dec 8 2014 10:30:48

eBay Deadbeat Hassles Seller

By: Reader
 
Dear Ina,
Just had a disturbing situation today. eBay automatically opened an unpaid item dispute on my behalf (I'm the seller). This buyer bought this item 4 days ago and never paid. All my fixed auctions are due upon auction end.

She must have been waiting for the unpaid item email, because right after the case was opened, she slapped an e-check payment. So, now I have to wait another week or so. I have had this happen before, but what really got me, was the language on the PayPal payment email that I am "not eligible for seller protection".

Wow, I didn't ask ... Read More
Reading EcommerceBytes Letters Blog: eBay Deadbeat Hassles Seller
Comments (20) | Permalink
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