EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Sept 24 2018 14:02:37

eBay Seller Confronted with New Shipping Label Layout

By: Reader

Sponsored Link

Dear Ina,
Another day, another useless change. Went to print a USPS label, and I'm presented with a whole new template. As usual, info is spread all over.

In addition, and true to form, a box proudly announces that I saved $1.35 using eBay labels.

WRONG!...I "saved" 35 cents.

PS: Just noticed a little "reminder" in that template that my customer expects his delivery by the 27th. Sale was today (24th), my handling time is 2 can do the math.

Comments (11) | Permalink
Sat Sept 22 2018 22:20:45

PayPal Tells Seller It Can No Longer Unhold eBay Holds

By: Reader

Sponsored Link

Dear Ina,
I found out something interesting from PayPal. (They have a new chat service that is actually very good.)

The reason I was calling was due to a held payment, where the customer had already received the item and given feedback. Normally PayPal would release the funds 3 days after confirmed delivery and if feedback was received, they would release the funds immediately. 

This is what the Customer Service rep informed me:

"Thank you so much for your information, After further review I see that your payment is on an eBay hold, Due to an update in our agreement with eBay we can no longer release payments that ... Read More

Comments (22) | Permalink
Thu Sept 20 2018 23:02:22

eBay Unwanted Price Reductions

By: Reader

Sponsored Link

Dear Ina,
I wrote to you earlier this year about eBay changing my listings to 50% price reductions under Make An Offer, which I did NOT have turned on. 

Today it happened again: Three fixed price items and one bid item. 

At 2:21 I got a bid for $9.99; at 2:26 eBay put a Make An Offer of $5.00! 

I have 33 items listed. To keep an eye on that is too much. 

I'm growing weary - as their customer, they undermine me. On lower priced items, 50% could mean losing money. Why would I want to waste time in such underhanded business practices?
Thank you,

Note from the editor: See Tuesday's AuctionBytes Blog post, "Strange ... Read More

Comments (20) | Permalink
Mon Sept 17 2018 20:00:01

Seller Says eBay Allowed Nonpaying Buyer to Open Claim

By: Reader


Dear Ina,
Had a situation with eBay this evening that other sellers should be made aware of.
Had a buyer purchase an item on August 9th and I contacted her for payment after 5 days. Got a story about her account being messed up so agreed to give her another couple of days and then a couple more. She had good feedback so I figured that "stuff happens" sometimes. Finally I got tired of excuses and opened up a case for non-payment.
Today I receive and email from eBay that the buyer had opened up a case because she didn't receive the item - see email below. 

Her comment ... Read More

Comments (19) | Permalink
Sat Sept 15 2018 22:56:44

Sellers: Check Your eBay Buyer Restrictions Settings

By: Reader


Dear Ina,
A buyer bought an item from me and wanted 2 others. They had zero feedback but weren't able to buy and asked if I would lift the restrictions.

Puzzled, I told them I didn't have buyers restrictions and thought because they had no feedback eBay had stopped them? 

So I called eBay and they went into my settings and saw the box checked to not allow a buyer buy from me for ANOTHER 10 FREAKIN DAYS! Once they bought. 

I would NEVER do that. It almost cost me $110.00 had the customer not contacted me and make me aware of it. 

Who in their right mind would prevent buyers ... Read More

Comments (20) | Permalink
Next Page