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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Wed July 23 2014 11:58:55

Seller Calls on eBay to Provide Sales History to Verify Defects

By: Reader
Sponsored Link
Dear Ina,
I was reviewing our defect report which is .62 which ain't too bad today. Anyhow, when I go to look-up defect's left, eBay only stores sales history of items sold for 90 days, so I can't see if the defects left are accurate or not.

If we are going to be rated on defects ranging back 90 days or more, it seems unfair eBay is not making  sales history available more than 90 days or at least back to our last defect.

For seller's that have played by the rules on eBay, I feel kinda penalized without data to keep everybody honest - not ... Read More
Reading EcommerceBytes Letters Blog: Seller Calls on eBay to Provide Sales History to Verify Defects
Comments (16) | Permalink
Mon July 21 2014 13:41:23

eBay's Dispute Resolution Harms Small Top-Rated Sellers?

By: Reader
Sponsored Link
Dear Ina,
I will also be losing TRS after having it on eBay since it was implemented - I have been with eBay since 2001.

Today (happy birthday to me!) I received another opened case which eBay now promotes as the only way to resolve issues with a seller. No required email FIRST, no direct contact,...just open a case so that it will count against the seller. Once again, due to something outside of my control. Here are the specifics:

The buyer opened a case: Item doesn't match the description Jul 19, 2014 at 9:23 PM

The case details:

The buyer says the item doesn't match the description.
The buyer paid on Jul 10, 2014.
The buyer ... Read More
Reading EcommerceBytes Letters Blog: eBay's Dispute Resolution Harms Small Top-Rated Sellers?
Comments (32) | Permalink
Sun July 20 2014 13:19:02

How eBay Could Become Great Again - Or Is It Too Late?

By: Reader
Sponsored Link
Dear Ina,
I've followed your site for ages and over the last few months put my thoughts down on paper as I think of them, the way I think eBay could become great again. Just my suggestions, open to discussion with all.

A faster, less convoluted listing process.

Search engine which only searches for the words in the title that you actually ask for, NOT what eBay thinks you want.

No other criteria should be used in the search - it's not necessary.

Search comes back in "time ending soonest" so everyone gets an equal chance of being seen. Bin Best Match, it's not best it's ... Read More
Reading EcommerceBytes Letters Blog: How eBay Could Become Great Again - Or Is It Too Late?
Comments (56) | Permalink
Wed July 16 2014 11:22:27

eBay Mines Very Old Data to Serve Up Ads to Shoppers

By: Reader
 
Dear Ina,
I have recently noticed that when I am on eBay they place "relevant" eBay ads to catch my eye. A few weeks ago the ads were of items I had searched for. Amazon does the same thing so it's no big thing.

Lately the ads have been about searches or purchases that were made a few years ago, not very recent at all. I just now saw an ad for a funeral military flag display. I purchased one of these on eBay when my father died ... 14 years ago!

eBay is digging deeper and deeper into the past to find relevant ... Read More
Reading EcommerceBytes Letters Blog: eBay Mines Very Old Data to Serve Up Ads to Shoppers
Comments (8) | Permalink
Mon July 14 2014 13:07:31

Beware eBay's Latest Auction Listing Promotion

By: Reader
 
Dear Ina,
I spent the better part of last eve listing eBay items. I then noticed that the FREE promo items were - NOT working!  

The items I listed in the Auction categories were taken off my "regular" 50/50 FREE per month lists - but NONE of them were taken off the latest promo.  It shows UP on my selling page - but nothing is subtracted from it altho I listed about a dozen items.

I just posted this to EKG a few mins before your UPDATE landed in my in box.  

I do plan on calling eBay in the AM on this - ... Read More
Reading EcommerceBytes Letters Blog: Beware eBay's Latest Auction Listing Promotion
Comments (10) | Permalink
Sun July 13 2014 20:08:13

Who Gets Added to Your Blocked Buyer List?

By: Reader
 
Dear Ina,
Ok sellers, who do YOU add to your eBay "Blocked Bidder/Buyer List?" For me personally, I add buyers who ask "stoopid" questions, like this one:

"Dear ********,
Do I have to bid or can I.just buy
- (User ID)


This is an exact quote. This is on an item that is only "Buy It Now". Not only that, poor punctuation and previous feedback comments to other sellers i.e. "Ok good try at selling" (left for two different sellers) landed him on my banned list.

To me, this buyer would be nothing but trouble...marginally intelligent and even if I do my usually excellent job at shipping, I would get a "good ... Read More
Reading EcommerceBytes Letters Blog: Who Gets Added to Your Blocked Buyer List?
Comments (34) | Permalink
Fri July 11 2014 18:37:20

The Unintended Consequences of eBay's New Defect Rate

By: Reader
 
Dear Ina,
Here is sad but funny story about eBay policies that do not make sense.

All the sellers are terrified of new monster called defect rate, right? (I am among those sellers, due in part to my own stupidity and in part to not knowing what will be thrown at me by eBay, the main part of defect rate that will affect me is too many refunds that will be counted retroactively for the last 12 months.)

So, I sold something last week. Upon final inspection prior to shipping to my buyer after she paid I realized that the item has defect on it that ... Read More
Reading EcommerceBytes Letters Blog: The Unintended Consequences of eBay's New Defect Rate
Comments (85) | Permalink
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