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Sun Jan 17 2021 13:36:15

How Likely Is eBay Seller to Win Phony SNAD Claim?

By: Reader

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Dear Ina,
I'm in the middle of a phony SNAD complaint which will soon go to eBay for their decision. 

Do you know of any data or statistics on how many complaints that come to eBay arbitrators are won by sellers and how many by buyers? 

Also, what kind of defenses to SNADs are most likely to succeed?
Thanks,
Jim

Comments (5) | Permalink
Fri Jan 15 2021 22:32:02

eBay Won't Remove Late Shipment Ding

By: Reader

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Dear Ina,
During December I had a package I sold on eBay go into Lala land: Customer purchased December 8th, label printed December 8th, scanned into Post office December 9th.

Goes missing until Dec 23 and shows movement again. I provided the customer with updates daily. It finally arrived January 6th. 

I received a hit for Late Shipment on eBay. For some odd reason, the tracking never showed up through eBay, but did show up through the Post Office tracking. 

I sent a request through to get the defect removed and provided them with the tracking showing it was mailed within 1 day of purchase and I did what ... Read More

Comments (11) | Permalink
Tue Jan 12 2021 14:10:39

Seller Pays Extra to Ship UPS as USPS Delays Remain Unresolved

By: Reader

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Dear Ina,
Has anyone else noticed that USPS is now posting "In Transit, Arriving Late. Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility" on shipments delayed in transit? 

This message seems to be automatically updated daily. Doesn't tell us where it is in the system (like one shipment I have bouncing back and forth like a ping pong ball between two distribution centers). Will this ever end? 

It has cost me many hundreds of dollars in additional shipping costs (as I have switched to UPS) and marketplace forced refunds.
Jim

Comments (8) | Permalink
Sat Jan 9 2021 09:32:19

Seller Feels Unsupported after eBay Changes Price of Bra

By: Reader

 

Dear Ina,
The monster is at it again - I guess there's nothing we can do about eBay changing our selections.

I had a new w/ tags Bra listed to start auction at $14.99 and eBay changed the "offer" price to $7. 

I never choose "make an offer". The bra new sells for $30. I had to go into the listing and change the offers and relisting options.
L.

Comments (8) | Permalink
Thu Jan 7 2021 16:56:02

eBay Seller Seeks Help with Managed Payment Reports

By: Reader

 

Dear Ina,
First great website! Stumbled across while looking for some information!

Looking for input as well as maybe let your subscribers have a heads up.

Long story short....First...when one is enrolled in eBay managed payments, the sales tax that is collected from a buyer IS going to be part of one's 1099 at the end of the year. Meaning it will be included in your gross income, but the seller needs to dig thru the countless spreadsheets to find that info. (This only took a week to find out!)

Second, and this is the looking for insight....and by the way if you can help, great, if ... Read More

Comments (10) | Permalink
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