My company sells computer parts. Even with clear advertising, confusion occurs and customers may buy the wrong part in error. When they do, we take care of it. That in part explains our 99.9% feedback rating.
However we are coming close to the 2% defect threshold of eBay's new defect policy and are in jeopardy of losing our Top Rated Seller status. Though we do make mistakes, most of our defect scores are due to buyer error.
Recently I reached out to eBay to get a case de-scored that was buyer error. Here is my experience with five different eBay reps.
Quick case background - buyer bought ... Read More