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Sun Nov 18 2018 21:14:01

eBay Gives Seller Mixed Messages on Guaranteed Delivery

By: Reader

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Dear Ina,
Several weeks ago, I contacted eBay customer support, as my metrics on Guaranteed Delivery were showing only a few transactions even though I had a lot more transactions shipped during that time frame. 

I talked to a dedicated Anchor Store rep who told me don't worry about the metrics as they were showing wrong in the Hub, and she told me that all of my items were still showing up in the Guaranteed Delivery. 

Today I got a message from eBay saying something like "stay eligible for guaranteed delivery" and when I followed the link it is showing that I am at 90% and only ... Read More

Comments (1) | Permalink
Thu Nov 15 2018 22:45:47

Disenchanted Seller Seeks Advice on Starting Own Site

By: Reader

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Dear Ina,
With all the ways in which Etsy and eBay have decided to insert themselves into my financials, I am really determined to make a break and start my own website to sell my items (vintage ephemera and reproductions from same.)

I am tired of the massive pounds of flesh these sites demand in exchange for spotty exposure to buyers.

But I don't know the first thing about creating a website, it's not my wheelhouse at all.

What do your readers recommend? Ideally I'd like somewhere that wouldn't charge me a fee for every item I listed/sold, but just gave me a basic framework and charged me a ... Read More

Comments (34) | Permalink
Mon Nov 12 2018 11:22:08

How Do You Temporarily Suspend Your eBay Listings?

By: Reader

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Dear Ina,
Just needed your advice. I sell on eBay but don't have an eBay shop. I'm going abroad for Christmas, what do I do? Delist my merchandise?

Note from the editor: We've read horror stories in the past from sellers who thought they put their listings in vacation mode only to come back from a trip to find they made sales while away. Please share your tips on how to temporarily suspend your eBay listings without any negative consequences! (And indicate if the procedure is different for sellers with an eBay Store versus without.)

Comments (25) | Permalink
Sun Nov 11 2018 20:29:50

Seller Says Using eBay Sell Similar Feature Causes Problems

By: Reader


Dear Ina,
Don't use sell similar to list an item on eBay. eBay reinserts descriptions and photos from the old listing. Buyers get upset and think the shipment is complete. 

I have seen the wrong photos posted on eBay. 

I can't monitor all the listings to correct these types of errors.  

Comments (10) | Permalink
Fri Nov 9 2018 20:20:12

Why Did eBay Stop Showing Relay in Search?

By: Reader


Dear Ina,
eBay is not showing our listings. I had a relay I sell that had been selling well then all of a sudden they stopped. 

When I went to the general search, I discovered eBay is not showing my listing. 

At the top of the list is a statement that reads "We removed some search results to show you the most relevant listings. View all results" - one has to click on this message to see my listing. 

I am outraged that I am paying to have this item on eBay every month and they are not even putting it in the search results. I have screenshots I ... Read More

Comments (19) | Permalink
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