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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Thu Nov 27 2014 11:41:25

USPS Requires More Details When Inquiring about Non-Delivery

By: Reader
Sponsored Link
Dear Ina,
We just notice that the USPS no longer accepts contact information to ask about packages not delivered, now they require you to log in and actually fill up a claim with a lot of extra information.

Does it mean that they will honor a refund or the insurance claim for all the issues reported or are they just trying to skip contact information services as all other normal companies do.

Are other merchants aware? I would like to know their opinion.
Thank you and Happy Holidays!
J.
Reading EcommerceBytes Letters Blog: USPS Requires More Details When Inquiring about Non-Delivery
Comments (0) | Permalink
Wed Nov 26 2014 13:35:38

Is It Risky to Ask eBay to Increase Selling Limits?

By: Reader
Sponsored Link
Dear Ina,
I have been selling on eBay for a while now, but I am still limited to 150 items. eBay wants me to call to be able to list more, but I am afraid. I know eBay is not friendly to sellers and my rating is not 100% .  

I rather fear they will reduce my limit or even cause me to lose my store. I would love to hear from others to see in my fear is bogus. I rather hope it is and I will be reassured.

Has anyone had a negative experience simply for trying to have their limit increased?
Nervous Seller
Reading EcommerceBytes Letters Blog: Is It Risky to Ask eBay to Increase Selling Limits?
Comments (8) | Permalink
Tue Nov 25 2014 13:10:26

eBay Makes Sellers Work to Get Fees Refunded

By: Reader
Sponsored Link
Dear Ina,
eBay is at it again. They have changed the refund process that has worked for probably 10+ years.  

I've done 3-4 refunds in the last week - w/ EVERY one I've had to call eBay and PayPal in order to get my eBay fees refunded.  

Today a refund took me 30 minutes at least!! This is unbelievable - I wonder if they are making refunds difficult in hope that sellers will give up and abandon the refund so eBay can keep it??

It is getting SO difficult to do eBay - I really anticipate one morning it will not work for me. I bet ... Read More
Reading EcommerceBytes Letters Blog: eBay Makes Sellers Work to Get Fees Refunded
Comments (5) | Permalink
Mon Nov 24 2014 20:07:07

Several Readers Report Slowing Sales on eBay

By: Reader
 
Today, we publish some recent letters we've received from eBay sellers who are wondering why their sales are down.

Dear Ina,
I really enjoy receiving your emails and reading most of your articles. I also get a kick out of reading the forum that has a diverse group of contributors (included me a few times).

I was wondering if you have heard from any readers about slow sales on eBay this month. We also sell on our own website and Sears Marketplace. So far this month our Sears sales are 50% ahead of eBay sales. Normally eBay outperforms Sears by at least 20%.

Please don't use our names if ... Read More
Reading EcommerceBytes Letters Blog: Several Readers Report Slowing Sales on eBay
Comments (56) | Permalink
Sat Nov 22 2014 16:43:57

How Would You Handle IP Infringement Takedowns on Amazon?

By: Reader
 
Dear Ina,
I recently had an item I was selling on Amazon.com taken down without notice to me. The item was taken down and removed from Amazon's catalog as well as my inventory for a few weeks before I noticed it was missing.

I contacted Customer Support by opening a case. The case was quickly closed with no resolution. I was told the item was being referred to Seller Performance.

I reopened the case and asked that it remain open pending notification to me why the listing was taken down and why I was not notified that it had been removed from my inventory. ... Read More
Reading EcommerceBytes Letters Blog: How Would You Handle IP Infringement Takedowns on Amazon?
Comments (9) | Permalink
Thu Nov 20 2014 13:12:39

Sellers Lose When eBay Errs with Shipping Estimates

By: Reader
 
Dear Ina,
I am an eBay top rated, power seller. I have been selling on eBay and Amazon for nearly 10 yrs.

The new eBay policies that took effect 8/1/2014 are ridiculously unfair. Specifically the defect rating you get for items not received - you get a defect when it's delivered a day outside of the "estimated" delivery times.

If a customer opens a not received case. That's just it an estimate, there is nothing a seller can do! They still count this and tell you to use a different carrier. That is silly and truly unfair.

I understand items not as described, I understand defects that ... Read More
Reading EcommerceBytes Letters Blog: Sellers Lose When eBay Errs with Shipping Estimates
Comments (13) | Permalink
Tue Nov 18 2014 08:59:29

eBay Glitch Causes Delivery Challenges

By: Reader
 
Dear Ina,
I have noticed recently that phone numbers for my buyers are no longer appearing in the on the order details which is a problem for me as I often post overseas and couriers ask for the phone numbers of the addressee.

I spoke to eBay about this and they finally said it was a technical glitch but it hasn't yet been dealt with. I have attached the chat transcript so you can see the conversation.

From CS Transcript: "In this case what you can do is login to the ebay.ie site and from there you'll be able to see the View Order Detail page properly."

I was ... Read More
Reading EcommerceBytes Letters Blog: eBay Glitch Causes Delivery Challenges
Comments (4) | Permalink
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