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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon July 28 2014 21:24:30

Seller Hears Rumors that eBay Will Tweak Defect Policy

By: Reader
Sponsored Link
Dear Ina,
The recent article on eBay "may count late deliveries as defects" is not new. We've had more than a number of buyers open cases against us for this. This is really less to do with anything other than this is just a standard case of buyers remorse, which is covered if you have a return policy.

Amazon rules apply basically - buyer can return the item for any reason within the stated return policy.

This would NOT apply if the auction specified no returns or the case was opened after the return policy for the listing. What happens in this case is ... Read More
Reading EcommerceBytes Letters Blog: Seller Hears Rumors that eBay Will Tweak Defect Policy
Comments (1) | Permalink
Fri July 25 2014 06:46:07

Will You Offer Free Shipping on eBay after August 20th?

By: Reader
Sponsored Link
Dear Ina,
We are quickly approaching the August 20th deadline for the new order defects to come in place (on eBay).  

There has been a lot of talk everywhere on the site in a lot of different spots, but I for one would like to see one spot like replying to this letter where everyone can say what they are going to do after Aug 20th and how this will change their listing and business philosophy.  

For example, are you still going to feature free shipping if, as I understood it, we are no longer being tracked on that?  

I'm confused, scared and a lil ... Read More
Reading EcommerceBytes Letters Blog: Will You Offer Free Shipping on eBay after August 20th?
Comments (42) | Permalink
Thu July 24 2014 15:05:14

Are Buyers Leaving Fewer Feedback Ratings on eBay?

By: Reader
Sponsored Link
Dear Ina,
I've been a seller on eBay since 1999. I am a TRS, with over 16,000 reviews, and 99.5% feedback (due to a recent "untruth" neg). But that's not why I write.

I'm writing to see if it's just me, or are other sellers not receiving their normal amount of feedback this past month? So far I've sold only 27 items over 23 days in July. Of the 27 items, I've received only THREE (3) feedback reviews. And I've only received a total of 10 seller feedback for the month of July, period.

This is so NOT normal! I've never experienced anything like it. I'm ... Read More
Reading EcommerceBytes Letters Blog: Are Buyers Leaving Fewer Feedback Ratings on eBay?
Comments (25) | Permalink
Wed July 23 2014 11:58:55

Seller Calls on eBay to Provide Sales History to Verify Defects

By: Reader
 
Dear Ina,
I was reviewing our defect report which is .62 which ain't too bad today. Anyhow, when I go to look-up defect's left, eBay only stores sales history of items sold for 90 days, so I can't see if the defects left are accurate or not.

If we are going to be rated on defects ranging back 90 days or more, it seems unfair eBay is not making  sales history available more than 90 days or at least back to our last defect.

For seller's that have played by the rules on eBay, I feel kinda penalized without data to keep everybody honest - not ... Read More
Reading EcommerceBytes Letters Blog: Seller Calls on eBay to Provide Sales History to Verify Defects
Comments (19) | Permalink
Mon July 21 2014 13:41:23

eBay's Dispute Resolution Harms Small Top-Rated Sellers?

By: Reader
 
Dear Ina,
I will also be losing TRS after having it on eBay since it was implemented - I have been with eBay since 2001.

Today (happy birthday to me!) I received another opened case which eBay now promotes as the only way to resolve issues with a seller. No required email FIRST, no direct contact,...just open a case so that it will count against the seller. Once again, due to something outside of my control. Here are the specifics:

The buyer opened a case: Item doesn't match the description Jul 19, 2014 at 9:23 PM

The case details:

The buyer says the item doesn't match the description.
The buyer paid on Jul 10, 2014.
The buyer ... Read More
Reading EcommerceBytes Letters Blog: eBay's Dispute Resolution Harms Small Top-Rated Sellers?
Comments (35) | Permalink
Sun July 20 2014 13:19:02

How eBay Could Become Great Again - Or Is It Too Late?

By: Reader
 
Dear Ina,
I've followed your site for ages and over the last few months put my thoughts down on paper as I think of them, the way I think eBay could become great again. Just my suggestions, open to discussion with all.

A faster, less convoluted listing process.

Search engine which only searches for the words in the title that you actually ask for, NOT what eBay thinks you want.

No other criteria should be used in the search - it's not necessary.

Search comes back in "time ending soonest" so everyone gets an equal chance of being seen. Bin Best Match, it's not best it's ... Read More
Reading EcommerceBytes Letters Blog: How eBay Could Become Great Again - Or Is It Too Late?
Comments (56) | Permalink
Wed July 16 2014 11:22:27

eBay Mines Very Old Data to Serve Up Ads to Shoppers

By: Reader
 
Dear Ina,
I have recently noticed that when I am on eBay they place "relevant" eBay ads to catch my eye. A few weeks ago the ads were of items I had searched for. Amazon does the same thing so it's no big thing.

Lately the ads have been about searches or purchases that were made a few years ago, not very recent at all. I just now saw an ad for a funeral military flag display. I purchased one of these on eBay when my father died ... 14 years ago!

eBay is digging deeper and deeper into the past to find relevant ... Read More
Reading EcommerceBytes Letters Blog: eBay Mines Very Old Data to Serve Up Ads to Shoppers
Comments (8) | Permalink
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