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Mon Apr 12 2021 16:43:46

Urgent: Where Did eBay Put Store Categories?

By: Reader

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Dear Ina,
Can anyone tell me where to find my eBay Store's categories since the last "fix/change"?

Always changing instead of fixing. Now, I have to scroll through 600 listings to find the one I want, because "categories" is nowhere to be found.

Comments (3) | Permalink
Sun Apr 11 2021 13:43:27

PayPal Holds Funds after Seller Enrolled in eBay Payments

By: Reader

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Dear Ina,
I have been a long time follower of your EcommerceBytes and I want to notify you of a problem with PayPal. 

PayPal froze my business account after I signed up with eBay Managed Payments. I had over $5000.00 in the account. The money was frozen for 180 days. 

Today, as everyday, I looked at my PayPal Account to see if I could transfer my balance into my bank account. My balance show 0000.00. PayPal had taken my funds, my hard earned money and paid themselves, citing Acceptable Use Policy Violation:

"PayPal's damages caused by Acceptable Use Policy violation; PayPal's damages caused by Acceptable Use Policy violation".

They have also ... Read More

Comments (16) | Permalink
Sat Apr 10 2021 22:09:00

eBay Holds Seller Funds for Days Regardless of Tracking

By: Reader

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Dear Ina,
I hope this email finds you well. It seems as though eBay has made another unannounced change that holds a seller's money for even longer. 

I was informed today that if a buyer opens an INR dispute the case must remain open for three business days regardless of tracking information. Then on the 4th day the buyer can escalate and the case will be closed.   

So now, even if the seller provides proof of delivery, eBay will not close the dispute until the 4th business day.   

Seems the only way eBay can make money is by holding others.   

Comments (21) | Permalink
Thu Apr 8 2021 16:13:34

Seller Puzzled over eBay Reply on Parcel Shipping Options

By: Reader


Dear Ina,
A buyer selected Parcel Select (Ground Shipping), but I wasn't able to select this when printing out a shipping label. In fact, Parcel Select was nowhere to be found in eBay's shipping label selections. 

I spoke to a Customer Service Rep at eBay and was informed that the USPS no longer permits eBay Sellers to ship anything by Parcel Select. 

Fortunately, I was able to ship the buyer's item by Priority Mail without having to cancel the item or be forced to eat any additional shipping fees. Yet eBay still continues to have Parcel Select as a shipping choice. And eBay insanity continues.
Not A Happy Camper

Comments (11) | Permalink
Tue Apr 6 2021 20:14:09

Seller Says eBay Combined-Shipping Glitch Costs Him Sales

By: Reader


Dear Ina,
My auctions closed Sunday and I sent invoices with combined shipping. The buyers confirmed they received the invoices, but eBay's "System" changed the shipping to a higher price, i.e., uncombined the shipping, and will not allow the buyer to complete the transaction unless they pay the higher shipping fee. 

This has been off and on since January. 

Buyers told me that they contacted eBay and the eBay Customer Service rep advised the buyers to request to cancel the transaction and then email the seller. 

Almost all buyers who have heeded eBay's advice, transaction cancelled and money refunded, did not offer to buy the items they originally purchased, ... Read More

Comments (15) | Permalink
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