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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Wed Oct 29 2014 21:03:07

Celebrity eBay Sellers Reach Top Rated Status Too Late

By: Reader
Sponsored Link
Dear Ina,
I thought you might get a kick out of this. JayAndMarie stopped selling on eBay in June 2014. Today we received notification (legitimate!) from eBay announcing we were finally "Top Rated Sellers", which is something we were never able to achieve in our many years of selling.
Jay

"Congratulations! You've achieved Top Rated Seller status, meeting eBay's US seller performance standards. To make buyers aware of your commitment to customer service, eBay will identify you as a Top Rated Seller. You are also now eligible to opt-in to eBay's new managed returns process.

Having Top Rated status also makes you eligible for these ... Read More
Reading EcommerceBytes Letters Blog: Celebrity eBay Sellers Reach Top Rated Status Too Late
Comments (28) | Permalink
Mon Oct 27 2014 12:05:33

eBay PowerSeller Scoffs at Advice for Seniors - How Old Are You?

By: Ina Steiner
Sponsored Link
Dear Ina,
With today's rapidly aging population and those struggling trying to live on a fixed income - not to mention those raising their grandchildren or still supporting their adult children, it is amazing how shortsighted online sites, including eBay, pretend that this entire population does not exist.
 
With all of the surveys you do, I would like to see Ecommerce Bytes take the lead and do a survey on senior online sellers like myself. I would really be interested to learn who is the oldest person out there and the tips they can share with the rest of us.
 
One of the few things I ... Read More
Reading EcommerceBytes Letters Blog: eBay PowerSeller Scoffs at Advice for Seniors - How Old Are You?
Comments (39) | Permalink
Sun Oct 26 2014 21:54:08

eBay Seller Stuck with Negative Left By Deadbeat Buyer

By: Reader
Sponsored Link
Dear Ina,
A few months ago, I had a problem with a buyer who left a negative before paying for the item. After several emails, it was clear the buyer was not going to pay under any circumstances. The amount in question was very negligible.
 
After going back and forth several times, I filed a NPB report. eBay immediately removed the negative - and for good reason. When the buyer received the notice from eBay, he paid. eBay then had the audacity to replace the negative.
 
I can think of no good reason for eBay to replace the negative - other than ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Stuck with Negative Left By Deadbeat Buyer
Comments (39) | Permalink
Fri Oct 24 2014 10:20:27

Seller Says eBay Relist Change Amounts to Bait and Switch

By: Reader
 
Dear Ina,
eBay made another change to the automatic relistings scheme that you might not be aware of, I just noticed the message this morning. From now on, those automatically relisted items WILL count toward a seller's allotted free listings count which was not the case before.

So to avoid having this count against their free listing count, sellers need to uncheck that box at the end of the listing.

There are a couple huge problems with this.

First of all, there are sellers who have thousands of accumulated listings live right now that have the box checked. It's probably not humanly possible for them to ... Read More
Reading EcommerceBytes Letters Blog: Seller Says eBay Relist Change Amounts to Bait and Switch
Comments (12) | Permalink
Wed Oct 22 2014 19:50:31

Did eBay Stop Counting Neutral Feedback, Seller Wonders?

By: Reader
 
Dear Ina,
I noticed today was that my feedback score on the listings changed from 90% to 99%. In figuring out why I realized that eBay is now only including the 2 negative feedbacks from the past year instead of the 2 negatives and the 5 neutrals that were in place before the seller update changes which were included until today.

I've bitched many times to the CS reps that if I'm a buyer would I go to eBay and buy from a seller with 90% feedback or buy from a seller on Amazon with higher feedback? Maybe a lot of ... Read More
Reading EcommerceBytes Letters Blog: Did eBay Stop Counting Neutral Feedback, Seller Wonders?
Comments (5) | Permalink
Mon Oct 20 2014 15:00:42

Is eBay Also Moving to 180-Day Returns?

By: Reader
 
Dear Ina,
I was on the phone with PayPal this morning asking what good it was for eBay to adhere to a 90-day return policy for the holidays when PayPal will have a 180 day return policy starting November 15th. 

The agent said that he just read that eBay will also have a 180-day return policy in the very near future, and that the listings will at that time stay on the site for 180 days. 

Have you heard any truth to this?
E.
Reading EcommerceBytes Letters Blog: Is eBay Also Moving to 180-Day Returns?
Comments (64) | Permalink
Mon Oct 20 2014 12:37:50

Seller Asks about Inconsistent Exposure in eBay Search Results

By: Reader
 
Dear Ina,
eBay indicates that being a TRS will get you more Exposure in the Top 10%! I have been a TRS for many many months. I jumped through every hoop, made changes to my listings, tried everything possible. Spent countless hours doing this. My sales continue to spiral down hill!

When that happens, I always check my items on eBay! I always find that my items are not receiving any exposure! Some days they do receive exposure (usually after outages). This I believe is due to eBay losing control of the reigns it utilizes.

This is what I mean: I have 25 items listed ... Read More
Reading EcommerceBytes Letters Blog: Seller Asks about Inconsistent Exposure in eBay Search Results
Comments (32) | Permalink
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