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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Sept 1 2014 20:47:32

eBay Seller Unable to Use Auto-Relist Feature

By: Reader
Sponsored Link
Dear Ina,
Hope you are enjoining the holiday.

eBay software is screwed up = no surprise. I had to call three times to get a "supervisor" that understood what the problem is. I had the auctions listed with the 3X free redo. I didn't put anything up for the past two weeks - they wouldn't list.

Called several times - no help naturally. I was told I would have to list the items separately and remove the 3 from each one. It didn't work.

Finally got some one that had to list everything from eBay's end of the software. Nothing could be done from my ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Unable to Use Auto-Relist Feature
Comments (3) | Permalink
Sat Aug 30 2014 12:33:33

eBay Ads on Listing Page Grosses Out Seller

By: Reader
Sponsored Link
Dear Ina,
I am not listing much on eBay anymore these days. I once had a nice business going, but slowly eBay has killed my business. I have moved on, but that is not why I am writing. I did list one thing today. It is an $800.00 necklace that is too new for my vintage sites.  

After submitting the listing, I clicked into it to make sure that I had no typos and was horrified to see this repulsive video ad by Ad Choice in my listing. This woman is making nasty faces and blowing kisses.

It is one thing to ... Read More
Reading EcommerceBytes Letters Blog: eBay Ads on Listing Page Grosses Out Seller
Comments (14) | Permalink
Thu Aug 28 2014 15:35:35

Seller Says eBay Should Change Minimum BIN on Auctions

By: Reader
Sponsored Link
Dear Ina,
Ever since eBay changed the minimum BIN (Buy It Now) on an auction from 10% to 30% I have had an 80% drop in auction with BIN sales. (Note from the editor: eBay announced this change in March 2013.)

I was very happy with an extra 10 on some of my listings and would have sales after sale after sale with that 10% BIN. With the 30% BIN I get ZERO sales because no buyer with a brain is willing to pay 30% more to get something a few days early, and those type of buyers won't bid either so the result is ... Read More
Reading EcommerceBytes Letters Blog: Seller Says eBay Should Change Minimum BIN on Auctions
Comments (26) | Permalink
Tue Aug 26 2014 16:13:21

Seller Exposes Costly Problem with FedEx Labels on eBay

By: Reader
 
Dear Ina,
If you choose to publish this, please do not include any part of my name or email address.

I have found a problem with the shipping cost calculator for sellers printing Fedex labels on eBay. In many cases, the shipping cost estimator shows the buyer's address is a business address, but the seller later gets charged the higher residential delivery rate.

When printing Fedex shipping labels through eBay, the box showing whether the buyer's address is residential is sometimes checked, but often it is not. An eBay CSR told me the buyer specifies whether their delivery address is business or residential. Fedex charges ... Read More
Reading EcommerceBytes Letters Blog: Seller Exposes Costly Problem with FedEx Labels on eBay
Comments (12) | Permalink
Mon Aug 25 2014 20:04:46

eBay's New Policy from One Seller's Perspective

By: Reader
 
Dear Ina,
I saw one of my fellow eBay sellers mentioning that they had sent you a message to provide one seller's perspective on what's going on and I thought "why not do the same?" :)

To tell you a little bit about me, I've been full time on eBay since 2001, have sold north of 50,000 items, and crossed the 4 million mark in sales a couple years ago...so, not huge, but not a newbie.

I've never been a "sky is falling" eBay seller. In fact, through all the fee increases and even the neutral=negative feedback debacle, I stayed away from the forum and ... Read More
Reading EcommerceBytes Letters Blog: eBay's New Policy from One Seller's Perspective
Comments (35) | Permalink
Sun Aug 24 2014 21:31:12

eBay Global Shipping Program Unpopular with Some Buyers

By: Reader
 
Dear Ina,
I thought you and your subscribers might find this note I received today from a customer of interest. It was added to the notes to seller section of his checkout.

Buyer note to seller:
I am buying from you because you do NOT use eBay's global shipping program. I don't mind paying for priority shipping, but eBay's program pre-charges duties PLUS shipping. Since the gov't almost never bothers to collect duties from buyers paying duties themselves, eBay is just pocketing the money and ripping buyers off. Therefore, I thank you very, very much for not playing eBay's game.

It supports what we ... Read More
Reading EcommerceBytes Letters Blog: eBay Global Shipping Program Unpopular with Some Buyers
Comments (18) | Permalink
Thu Aug 21 2014 10:24:14

eBay Seller Stumped by Defect Report

By: Reader
 
Dear Ina,
I just read my Seller Dashboard on the first day of the new agenda. It said I had a 1.5% Defect Rate and to download a report to see more information on what was at issue.
 
Here is a copy of that report. Does anything here look like it might be helpful in deciding what I need to do? I can't even decide what I might want to challenge, as most every column is marked out or is marked N/A.

If I had gone over the 2.0 and lost my discount, I would have no idea as to where to start to change things.
Regards,
Bill
Reading EcommerceBytes Letters Blog: eBay Seller Stumped by Defect Report
Comments (28) | Permalink
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