Subscribe    RSS Feeds    Twitter            Contact Us   
728_header.jpg (23748 bytes)
 Home   EB Blog   AB Blog   Letters   Podcasts   Forums   EPIS   Classifieds   EKG   Ratings 
Web Site     
  Rate Services
  Amazon Fee Calculator
  eBay Fee Calculator
  Etsy Fee Calculator
  Auction Calendar
  Collectors' Links
  eBay Promo History
  Bookshelf
  Fraud Resources
  Drop-Off Store Laws
  Payment Holds
  Ecommerce Resources
  Photo Tips
  Marketing Inserts
  Yellow Pages
  Advertising
buyersmarket2aaa2.JPG (7729 bytes)
EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat Feb 28 2015 11:44:44

If You're That Unhappy, Why Continue Buying on eBay?

By: Reader
Sponsored Link
Dear Ina,
I have just come off the phone after an hour long call and being transferred to three different people to get a neutral and a negative feedback removed. We are a Top Rated Seller and have been selling on eBay since 2010.

This was my third call about the negative feedback where the buyer has left 12 negatives in the past 15 transactions, and 2 of the positives were where the buyer got refunded (so the sellers presumably bought the positive feedback) The past two times and countless reports had failed to get them to act and only this time did they agree to remove it.

The neutral was ... Read More
Reading EcommerceBytes Letters Blog: If You're That Unhappy, Why Continue Buying on eBay?
Comments (14) | Permalink
Thu Feb 26 2015 21:35:13

eBay Displays Trending Price Data to Detriment of Sellers

By: Reader
Sponsored Link
Dear Ina,
A disturbing discovery - Trending Price on Active AND Sold Listings.

As I was reviewing my book inventory today to determine what to keep active and what to pull to donate, I came across "Trending Price" (average price) on active AND sold listings for several books. Is this something new? Is it happening only in the book category? 

My concern is two-fold. First, when "Trending Price" is shown in an active listing, I feel it gives that particular seller an advantage over other sellers' listings. In other words, eBay is flagging this seller as having the better price (their price seem to always less than ... Read More
Reading EcommerceBytes Letters Blog: eBay Displays Trending Price Data to Detriment of Sellers
Comments (17) | Permalink
Tue Feb 24 2015 14:42:38

High Anxiety over eBay Tracking and Defects

By: Reader
Sponsored Link
Dear Ina,
I have a huge pet peeve about eBay that has been going on for some time. They do NOT recognize that an Insured package is tracked - and the tracking number from the receipt is never recognized by eBay, and you get a warning from eBay when you enter it that it is NOT a tracking number. The Post Office TOLD me that, YES, it IS a tracking number!

This has been going on forever. eBay CSRs will not listen. (As usual...) Any thoughts? Have you had this complaint before? 

It's making me crazy - since I live in a state of high anxiety with ... Read More
Reading EcommerceBytes Letters Blog: High Anxiety over eBay Tracking and Defects
Comments (23) | Permalink
Mon Feb 23 2015 12:48:31

Antique Spinning Wheel Haunts eBay Seller

By: Reader
 
Dear Ina,
I have a story for you that should alert all sellers about the complete and total dishonesty and corruption that is the norm for eBay.

I am a Top Rated seller with 100% positive feedback. Two weeks ago I sold an antique spinning wheel and shipped it via Fed Ex to a buyer in CT. The buyer had over 200 feedback. 

I received a message from the buyer that he hadn't received it and I explained that signature confirmation was required since it was such a large box and considering all of the recent thefts of packages. 

The buyer was furious that he had to sign for ... Read More
Reading EcommerceBytes Letters Blog: Antique Spinning Wheel Haunts eBay Seller
Comments (35) | Permalink
Fri Feb 20 2015 10:07:15

Why Does eBay Drop Good Til Cancelled, Seller Asks

By: Reader
 
Dear Ina:
Recently I have noticed something odd happening with my listings. Listings I have entered as GTC suddenly disappear! I sell dog clothing in various sizes and I always find the listing has been dropped but the items are still in stock, and plenty of them! Anyone else have this experience?

And of course, I used to be a Top Rated Seller. If, for some reason, I went below a TRS level, I could very quickly catch up. With the new defect system it has proven impossible.

I have downgraded my eBay Store from a premium to a basic in hopes of at least cutting my ... Read More
Reading EcommerceBytes Letters Blog: Why Does eBay Drop Good Til Cancelled, Seller Asks
Comments (16) | Permalink
Wed Feb 18 2015 19:34:52

Five Calls to eBay, Four Different Answers on De-scoring Defects

By: Reader
 
Dear Ina,
My company sells computer parts. Even with clear advertising, confusion occurs and customers may buy the wrong part in error. When they do, we take care of it. That in part explains our 99.9% feedback rating. 

However we are coming close to the 2% defect threshold of eBay's new defect policy and are in jeopardy of losing our Top Rated Seller status. Though we do make mistakes, most of our defect scores are due to buyer error. 

Recently I reached out to eBay to get a case de-scored that was buyer error. Here is my experience with five different eBay reps.

Quick case background - buyer bought ... Read More
Reading EcommerceBytes Letters Blog: Five Calls to eBay, Four Different Answers on De-scoring Defects
Comments (35) | Permalink
Mon Feb 16 2015 12:12:25

eBay Sends Seller Mixed Messages about Auctions

By: Reader
 
Dear Ina,
Here's one more example of eBay incompetence. I sold an item by auction on Feb 1. The buyer paid that night and I shipped the next day. As a TRS seller eBay requires me to ship the next day, so that is what I did.

The item was delivered to the buyer on the afternoon of Feb. 4. At 10 p.m. that night I got two messages from eBay under the heading of "Suspicious buyer" telling me not to ship to the buyer. The messages went on to say that they cancelled the buyer's bids on this item and suggested I relist it.

The message ... Read More
Reading EcommerceBytes Letters Blog: eBay Sends Seller Mixed Messages about Auctions
Comments (26) | Permalink
Next Page


 Letters Blog Recent Posts 
 Letters Blog Recent Comments 


Subscribe in a reader

Archives

 
About Us      Privacy Policy & Terms      Link to Us      Partners      Our Writers      Write for Us      Press        Site Index

Copyright 1999-. Steiner Associates LLC. All rights reserved.
 




Powered by Perl Web Blog
© 2005/2015 Ranson's Scripts

0.12000 new server