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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Wed Oct 1 2014 14:12:20

eBay Customer Service Wait Times Enough to Make You Cry

By: Reader
Sponsored Link
Dear Ina,
I would like to see you post this list of Customer service complaints taken directly from our community boards...this is from the last two days.

I am hoping that you might be able to send this list of comments to some executive/or frankly a few executives within eBay or some other key places in your bailiwick as I truly believe that they have no clue how bad it is.

They are not sellers and generally not buyers and so their need to phone CS on a regular basis is not allowing them to see the denigration of this part of the company.
Anonymous

Note from the ... Read More
Reading EcommerceBytes Letters Blog: eBay Customer Service Wait Times Enough to Make You Cry
Comments (9) | Permalink
Tue Sept 30 2014 09:43:40

Seller Bids Farewell to eBay

By: Reader
Sponsored Link
Dear Ina,
After 16 years on eBay, I generated my last shipping label today for shipment on Monday. A small seller for sure, for all those years, but a "customer" of this disgusting site for all those years.

Granted, my exit will not be noticed by eBay but what a great feeling. I had open auctions, BIN offers and even one auction with a bid. Ended everything in one session selling the auction with bid to the current high bidder and he paid almost immediately.

Enough about that, just felt so good to share once eBay has been lifted from my shoulders at least until ... Read More
Reading EcommerceBytes Letters Blog: Seller Bids Farewell to eBay
Comments (44) | Permalink
Mon Sept 29 2014 13:11:38

What Would You Tell This Stressed Out eBay Buyer?

By: Reader
Sponsored Link
Dear Ina,
I am writing for some advice please. Last week I ordered a collectible item on eBay and 3 days ago it arrived. The item was described as "HAS BEEN TESTED AND ALL FUNCTIONS ARE IN WORKING ORDER."

Well, unfortunately after inserting new batteries and turning on, the item does not work - at all. Also, there is a noise inside whenever it is moved, so something has to be broken.

It may have broken during shipping, which I certainly can see with the way the packages get tossed around, so I want to give the seller the benefit of the doubt. I ... Read More
Reading EcommerceBytes Letters Blog: What Would You Tell This Stressed Out eBay Buyer?
Comments (41) | Permalink
Fri Sept 26 2014 14:19:00

Beware When Insuring International Packages

By: Reader
 
Dear Ina,
I just wanted to write to you regarding a very unnerving experience I just had when shipping to Russia. Last month, I sold two pieces of jewelry worth about $1700 to a buyer in Russia. After payment cleared, I mailed out the items via USPS Priority Mail Express and had the contents insured for the full value via Shipsurance.

A week or two later, the buyer contacted me and said the package was being sent back to me. Her English (and the eBay translator) was difficult to understand, so I initially thought that she was returning the pieces for some reason. ... Read More
Reading EcommerceBytes Letters Blog: Beware When Insuring International Packages
Comments (44) | Permalink
Thu Sept 25 2014 16:29:26

Beware eBay Store Upgrade Promotion

By: Reader
 
Dear Ina,
Just to remind your viewers that I had a very bad time with the last promotion in June when eBay ran the same promotion, "eBay Promotion Encourages Sellers to Upgrade their Stores" (link to current promo).

The keywords for each of our eBay Store pages were reset and wiped out when we upgraded to the top store. I lost needed revenue because Google was not promoting our eBay listings from our eBay Store because the keywords were gone.

Also the loss of sales also hurt my number of sales. I had built my sales back up by slashing prices so that ... Read More
Reading EcommerceBytes Letters Blog: Beware eBay Store Upgrade Promotion
Comments (7) | Permalink
Wed Sept 24 2014 19:35:57

eBay Defect Policy Forces Seller to Give up Fast 'n Free

By: Reader
 
Dear Ina,
I just changed over to two-day handling on eBay since the Post Office is not in line with eBay's estimated delivery dates. I almost got "defected" by this.

So now I do not have GET IT FAST AND FURIOUS with the little Green Truck, but I do feel confident that I cannot dive Below Standard in the coming month.

eBay's defects on sellers by a third party (Post Office) is so unfair that I have had to cover myself by eliminating Get It Fast. I will still send it out with one day handling, but now I have a cushion ... Read More
Reading EcommerceBytes Letters Blog: eBay Defect Policy Forces Seller to Give up Fast 'n Free
Comments (31) | Permalink
Tue Sept 23 2014 16:29:41

Beware of Account Takeovers

By: Reader
 
Dear Ina,
Final straw with eBay... my account was hacked tonight by somebody or something. On 09/22/2014 at 10:25pm, I received an email from eBay that they were confirming that I had changed my user ID, and showed what the new ID was. Since I had NOT changed my user ID, I tried logging onto my account, and sure enough, my ID had been changed. I had to log in with my email address instead of my user ID.

Thankfully, whomever, or whatever that changed my user ID had NOT changed my password or the email address that is linked to my account. ... Read More
Reading EcommerceBytes Letters Blog: Beware of Account Takeovers
Comments (25) | Permalink
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