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EcommerceBytes Letters to the Editor Letters to the Editor
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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Jan 16 2017 21:18:33

Should PayPal Get Involved in Etsy Controversy?

By: Reader
Sponsored Link
Dear Ina, 
I wanted to let you know that I contacted PayPal to see if Etsy was in compliance with PayPal logo policies after having removed the credit card icons, as you've written about in your blog.

The person I spoke with at PayPal completely understood the sellers frustration and recommended each seller send Feedback to PayPal so PayPal can investigate this issue with Etsy. 

Here is information about the conversation I had with PayPal...

I called PayPal to see if Etsy was in compliance with how they are displaying the PayPal logo (and lack of credit card icons). The woman I spoke with was very helpful and understanding. I ... Read More
Reading EcommerceBytes Letters Blog: Should PayPal Get Involved in Etsy Controversy?
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Sun Jan 15 2017 16:20:14

eBay Not Forthcoming on Returns Resolution Program

By: Reader
Sponsored Link
Dear Ina,
A while back eBay sent me an email telling me I was part of their new Return Resolution Pilot Program and touted how this was going to improve the returns program for sellers, especially with scammers. 

I'm a member of several forums and other sellers are part of that program. Several of them have had the need to contact them and use the program, but eBay Customer Service keeps telling them they've never heard of the program and it's not working to help sellers at all.

Have you heard of the program and do you know how to use it?  
Thank you for any help.
D.
Reading EcommerceBytes Letters Blog: eBay Not Forthcoming on Returns Resolution Program
Comments (12) | Permalink
Thu Jan 12 2017 17:45:20

eBay Warns It Is Decreasing TRS Postage Discount

By: Reader
Sponsored Link
Dear Ina,
I received the following message in my eBay account titled: "Here's important news about international shipping rates."

The International Shipping Discount is Changing

The discount for USPS international postage will decrease slightly for eBay Top Rated Sellers who use eBay shipping labels. The change is part of a yearly review of rates.

- The adjustment goes into effect on January 22

- eBay Top Rated Sellers still receive up to 31% off retail standard USPS rates.

- You can see all your rates and discounts here.

As always, thank you for selling on eBay.
Sincerely,
The eBay Seller Team

LOL .. "NEW LOWER RATES!?"  as usual with eBay - things only go UP!  (except sales)
S.
Reading EcommerceBytes Letters Blog: eBay Warns It Is Decreasing TRS Postage Discount
Comments (27) | Permalink
Tue Jan 10 2017 16:05:35

Seller: Amazon FBA Fee Hike Will Impact Prime Members

By: Reader
 
Dear Ina,
I am sure you have read about the new Amazon FBA fees to be implemented in 2017. These fee increases will be substantial to FBA third party sellers. The only alternative for us will be to raise prices, by a lot. 

Of course, we will be hurt by the loss of business. But, the other losers will be the Prime members. They will see higher prices on all of their purchases. 

How far can Amazon squeeze their golden goose before it starts to squeal?
D.
Reading EcommerceBytes Letters Blog: Seller: Amazon FBA Fee Hike Will Impact Prime Members
Comments (8) | Permalink
Sat Jan 7 2017 08:16:50

eBay Pats Itself on the Back...for Crappy Year

By: Reader
 
Dear Ina, 
I just got an email from eBay with the following subject line: 

"[member first name here], can you believe you sold for $x,xxx.xx in 2016 on eBay? See all your 2016 highlights"

Ina, only problem is, four or five years ago, I was selling triple that! And, of course eBay darn well knows it; they have the data. So, why would they embarrass themselves screaming about my "2016 highlights" when the truth is that they can no longer move merchandise to save their worthless butts? 

Did anyone at eBay's Ivory Tower think this through, and grasp how bad it would make them look? I doubt it; they ... Read More
Reading EcommerceBytes Letters Blog: eBay Pats Itself on the Back...for Crappy Year
Comments (56) | Permalink
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