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EcommerceBytes Letters to the Editor Letters to the Editor
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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Aug 3 2015 21:09:49

Is eBay Encouraging Shoppers to Return Items before Received?

By: Reader
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Dear Ina,
Just wanted to give you heads up about how eBay treated a seller. I had about five items from different sellers showing being shipped with the blue box showing Leave Feedback except for one showing Return Item.

Finally on the day it showed Delivered it went back to Leave Feedback. 

I called the seller and gave him an update on what I found. He thanked me for the info but did not seemed concerned but would check it out if he started getting a lot of returns. 

His score is 99.9%. What kind of message was eBay trying to show ????
Concerned Buyer
Reading EcommerceBytes Letters Blog: Is eBay Encouraging Shoppers to Return Items before Received?
Comments (10) | Permalink
Sun Aug 2 2015 20:22:37

eBay Breaks Promise to Credit Seller for Return Shipping

By: Reader
Sponsored Link
Dear Ina,
Earlier in the summer I had an eBay buyer file an item not as described on an item that I felt had been described perfectly. Four eBay CSRs agreed with me, (I continually followed up on this hoping to ensure that this would not be settled in the buyer's favor) but the case was indeed closed out (apparently by a bot) in the buyer's favor. 

I immediately called eBay and asked to appeal the case, and the appeal was actually done over the telephone and it was immediately ruled in my favor. 

At that time, I was told by the CSR handling the ... Read More
Reading EcommerceBytes Letters Blog: eBay Breaks Promise to Credit Seller for Return Shipping
Comments (17) | Permalink
Fri July 31 2015 11:00:16

Amazon Penalizes Seller for Buyer-Initiated Cancellation

By: Reader
Sponsored Link
Dear Ina,
On July 15 I was told by Amazon that I no longer qualified to ship second day because my defect rate for cancelled orders was too high. I emailed seller performance and filed a Seller Support case for this. 

My defect rate for cancelled orders on Amazon was .93% at that time. We had one cancelled order. Amazon was stating that I had a 25% cancelled order rate which made me over the 1.5% required in order to offer Second Day shipping.

Since July 15 to July 28 I have received daily emails from seller support telling me that they were working on the issue ... Read More
Reading EcommerceBytes Letters Blog: Amazon Penalizes Seller for Buyer-Initiated Cancellation
Comments (8) | Permalink
Tue July 28 2015 22:36:23

Can You Tell If Your eBay Listing Has Snipe Bids?

By: Reader
 
Dear Ina,
Newbie Question, and I can't word a good query into the forum to see if it has been answered.
 
The question is relative to the behavior of Auctiva - but I assume it would apply equally to other listing software programs.
 
Auctiva Tallys: Hits, Watches, and Bids on each item:
 
The question is: If a potential buyer has posted a SNIPE bid with one of the services, will that posting:
1. Show up as a HIT?
2. Show up as a WATCH?
3. Not show up at all until after the close of the auction?
 
Put another way, does the seller have ANY way to determine if there are Snipe Bids waiting in the wings, ... Read More
Reading EcommerceBytes Letters Blog: Can You Tell If Your eBay Listing Has Snipe Bids?
Comments (16) | Permalink
Mon July 27 2015 09:58:41

Buyer Opinion Trumps Photos in eBay Dispute

By: Reader
 
Dear Ina,
I wanted to contact you about a recent experience I had with eBay customer service as a seller. I received a communication from a customer stating that a vintage hat sold was "not as described." I communicated that the hat was as described but that I would honor my return policy and accept the item back. 

The customer then proceeded to give me a low DSR for "Item not as described." I called eBay and asked them to remove it, because the flowers on the hat were photographed and clearly showed that I had listed honestly. 

I was told by the CSR rep that they ... Read More
Reading EcommerceBytes Letters Blog: Buyer Opinion Trumps Photos in eBay Dispute
Comments (23) | Permalink
Sun July 26 2015 14:28:29

eBay Profits from Glitches and Mistakes

By: Reader
 
Dear Ina,
Have you ever done or could you do an article on how many, many, many people lose their money on eBay - and eBay doesn't care.

eBay makes a lot of money on the mistakes of the buyers and sellers. They don't have it set up to correct a lot of the problems that happen over and over - but they get their fees still.

They either don't explain or teach people the right way to do things, or there are so many glitches that the system fails people.
S.
Reading EcommerceBytes Letters Blog: eBay Profits from Glitches and Mistakes
Comments (8) | Permalink
Fri July 24 2015 14:00:10

Reader Calls for eBay Seller Advocacy Group

By: Reader
 
Dear Ina,
eBay's "NOISE" NEEDS TO GET ORGANIZED & START ADVOCATING.

The power of all the EcommerceBytes contributors needs to be immediately harnessed and transformed into an enormous and powerful advocacy and lobbying "group". It is time for talk to be turned into action - by everyone! 

There is a core group of contributors on this site that has brilliantly stated and analyzed all of the substantive problems and issues. The extraordinary volume of the evidence and the testimonials should have long ago warranted and prompted immediate and comprehensive "official" reviews, investigations and actions.

Perhaps several in that core group can quickly work together to come up with a ... Read More
Reading EcommerceBytes Letters Blog: Reader Calls for eBay Seller Advocacy Group
Comments (45) | Permalink
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