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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat Jan 24 2015 19:31:20

Is eBay Tinkering with International Site Visibility?

By: Reader
Sponsored Link
Dear Ina,
As a longstanding seller on eBay (UK site), I was dismayed last Thursday, when listing a new batch of auction items, to find that the International Site Visibility upgrade tick-box had gone missing.

I have used the ISV option for many years, and have been happy to pay the small extra charge for the feature, as it gets my items automatically listed on eBay's US site. Without this upgrade, my items become virtually invisible on eBay.com - and as a great many of my buyers are in the US, this is a huge problem for me.

This is a strange glitch, not consistent across ... Read More
Reading EcommerceBytes Letters Blog: Is eBay Tinkering with International Site Visibility?
Comments (3) | Permalink
Thu Jan 22 2015 12:16:38

eBay Refunds Buyer Who Returned Only Half Their Order

By: Reader
Sponsored Link
Dear Ina,
As a long term seller I am used to being treated like a second class citizen by eBay but things are now getting so bad eBay simply do not care about its sellers.

I had a buyer claim an item was faulty so they returned it however they only returned half of the order when asked they freely admitted via eBay messages they had used the other half to repair their faulty item but still wanted a full refund.

So when eBay fully refunded despite being told this I appealed on the phone only to be told "What's your problem you have some of ... Read More
Reading EcommerceBytes Letters Blog: eBay Refunds Buyer Who Returned Only Half Their Order
Comments (24) | Permalink
Tue Jan 20 2015 16:19:33

Are Free Listings Ruining eBay?

By: Reader
Sponsored Link
Dear Ina,
It has been an amazing ride buying and selling on eBay since 1997. I've spent an enormous amount on time on eBay over these years. The site has changed so much.

I remember how as sellers we would wait for that once-a-year fee listing day that came after Christmas. Then one year it didn't come and we were all so bummed. Then John Donahoe went from no annual free listing day to nearly unlimited free listings. This has all but ruined eBay.

The same overpriced or uninteresting items get re-listed over and over and over. For hardcore collectors of unique or rare ... Read More
Reading EcommerceBytes Letters Blog: Are Free Listings Ruining eBay?
Comments (45) | Permalink
Mon Jan 19 2015 09:04:53

eBay Should Require Buyers to Contact Sellers before Leaving Negs

By: Reader
 
Dear Ina,
Ever since eBay deprived Sellers of leaving a negative for Deadbeat, et al., Buyers, something has stuck very sorely in my Craw.  
 
When a Buyer leaves a negative for a Seller, why does eBay NOT force the Buyer to contact the Seller first before the debilitating and generally unconscionable negative?
 
Makes sense to me. After all, why should a Buyer be in control of all the trains?
D.B.
Reading EcommerceBytes Letters Blog: eBay Should Require Buyers to Contact Sellers before Leaving Negs
Comments (30) | Permalink
Sat Jan 17 2015 11:43:26

Returns from Overseas Can Be Costly to eBay Sellers

By: Reader
 
Dear Ina,
I came across this issue as a seller, I thought it might be of interest to you and other US-based sellers out there.

I received a return request from a UK based customer for a silver bracelet. The indicated reason was 'Wrong size or doesn't fit', which as per eBay policy falls under buyer remorse. And indeed, the customer indicated that the piece didn't fit her.
 
When I clicked to accept the return, to my surprise the next page told me I will have to refund the original item price of $35.60 plus the original shipping cost of $8.95! 
 
After an hour ... Read More
Reading EcommerceBytes Letters Blog: Returns from Overseas Can Be Costly to eBay Sellers
Comments (20) | Permalink
Thu Jan 15 2015 20:21:24

eBay Buyers Try to Weasel Out of 99-Cent Purchases

By: Reader
 
Dear Ina,
I thought I had seen the worst of eBay until I decided to clear out some of my merchandise and see how the 99-cent auctions would go. The items were very small up to a medium size, so the shipping would have shown this on the listing of course.

After it was all said and done, I've never seen so many buyers try to weasel out of a .99 purchase when they found out it had shipping attached.

One after the other requesting to be let go of their obligations. Blaming it mostly on their children doing the bidding??? Or trying to ... Read More
Reading EcommerceBytes Letters Blog: eBay Buyers Try to Weasel Out of 99-Cent Purchases
Comments (19) | Permalink
Wed Jan 14 2015 19:55:06

eBay Shopper Blocked from Asking Questions

By: Reader
 
Dear Ina,
I tried to send a message to a seller today but eBay didn't allow it. I wanted to ask about the condition of an item but instead I got a message from eBay saying, "We're sorry we couldn't find an answer for you. Unfortunately, due to the high volume of messages this seller receives, they are unable to respond to your specific question right now. We suggest reviewing the item again to see if your answer is in the seller's listing."

The seller currently has less than 50 items for sale on eBay and less than 300 feedback so it doesn't ... Read More
Reading EcommerceBytes Letters Blog: eBay Shopper Blocked from Asking Questions
Comments (36) | Permalink
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