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EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Tue Sept 16 2014 15:08:21

eBay Gives Fashion Sellers a Pass on Feedback

By: Reader
Sponsored Link
eBay recently sent an email to users that prompted some letters from readers. The email came from "Svpply <eBay@email.events.ebay.com>" with the subject line " Free shipping + guaranteed returns—shop Designer Collective."

It advertised sellers in its designer collective, Cynthia Vincent and Kenneth Jay Lane. But it wasn't the marketing eBay was doing on behalf of those sellers that had users perturbed. Take a look at two letters from readers to see what prompted them to write.


Dear Ina,
How does this seller (Cynthia Vincent) get away with having no feedback to account for? Not fair to the many other "fashion sellers" that have to deal with DSRs ... Read More
Reading EcommerceBytes Letters Blog: eBay Gives Fashion Sellers a Pass on Feedback
Comments (16) | Permalink
Mon Sept 15 2014 08:18:25

How eBay Sellers May Be Overcharged for Fedex Packages

By: Reader
Sponsored Link
Dear Ina,
I have found a problem with the shipping cost calculator for sellers printing Fedex labels on eBay. In many cases, the shipping cost estimator shows the buyer's address is a business address, but the seller later gets charged the higher residential delivery rate.

When printing Fedex shipping labels through eBay, the box showing whether the buyer's address is residential is sometimes checked, but often it is not. An eBay CSR told me the buyer specifies whether their delivery address is business or residential. Fedex charges about $3.25 more per package if the delivery is residential.

Often, the buyer chooses the cheapest shipping method, which ... Read More
Reading EcommerceBytes Letters Blog: How eBay Sellers May Be Overcharged for Fedex Packages
Comments (16) | Permalink
Sun Sept 14 2014 13:05:24

Sellers Find Fault with eBay Money Back Guarantee

By: Reader
Sponsored Link
Here are representative emails from readers about the eBay Money Back Guarantee policy and its impact on sellers.

Dear Ina,
Over the years that I have been selling on eBay, since 1998, I have had a small percentage of returns, compared to the number of pleased and satisfied Buyers.

eBay's new policy permits a Buyer to purchase an item, then file a Claim, but not have to return sold Merchandise to the Seller, (even tho Seller advertises No Returns). eBay can then have PayPal return funds to Buyer. The eBay Money Back Guarantee!!

Seller has no "say" in this policy procedure. No ability to contradict the Buyer's claims ... Read More
Reading EcommerceBytes Letters Blog: Sellers Find Fault with eBay Money Back Guarantee
Comments (19) | Permalink
Wed Sept 10 2014 19:57:53

How to Provide Customer Support without Getting an eBay Defect

By: Reader
 
Dear Ina,
eBay's reasoning behind their defect policy is supposedly that buyers who have a concern spend less on eBay in the future, regardless of whether the concern is real or the fault of the seller.  

I currently sell in the electronics category, where a lot of buyer "concerns" end up being user error, or their inability to figure out how to properly function an item. In every situation, I'm always happy to help, but often incur defects as a result of eBay's case-opening messaging system.  

I recently asked three Resolution Center representatives for advice on what to do in these types of situations, ... Read More
Reading EcommerceBytes Letters Blog: How to Provide Customer Support without Getting an eBay Defect
Comments (30) | Permalink
Mon Sept 8 2014 13:28:09

Should eBay Share Your PayPal Purchases with Retail Clerks?

By: Reader
 
Dear Ina,
Re: Newsflash article - eBay Turns to Bain for New Global Head of Strategy

And this why I will not ever get a PayPal card! It's bad enough that the government has too much information about my personal life!

But you know, PayPal will share your purchase information with JD at eBay! I do not want MY PRIVACY (already violated at eBay) shared with eBay, one of the most reprehensible companies with old school security issues and who thinks they are above the law! And continue to give them more personal info by using a PayPal Card??? These are 3 stores at ... Read More
Reading EcommerceBytes Letters Blog: Should eBay Share Your PayPal Purchases with Retail Clerks?
Comments (15) | Permalink
Sun Sept 7 2014 06:10:25

eBay Removes Obligation to Follow through with Purchases

By: Reader
 
Dear Ina,
In my opinion the upcoming ability of buyers to cancel a sale if the seller hasn't uploaded the tracking number within one hour should be approached with skepticism and caution.

eBay claims this unasked for "improvement" will result in an "enhanced" selling experience or at least that's what the script says that Customer Service representatives are reading from.

As a 14 year eBay seller I see little upside to this change, but we've come expect this from eBay.

eBay used to tell buyers that when they bought an item they were entering into a legal binding contract to pay for it. This new ... Read More
Reading EcommerceBytes Letters Blog: eBay Removes Obligation to Follow through with Purchases
Comments (66) | Permalink
Wed Sept 3 2014 20:48:55

eBay Technical Issues Hit Auction Listings Hard

By: Reader
 
Dear Ina,
Thinking I might be able to find a bargain by searching with unique keywords, I did a search for "weighty" (title/description), under the Vintage Jewelry category.

One-quarter down the page was a listing I wanted to visit. The title read, "Vintage Set Necklace Bracelet Beads Coins".

When I clicked the title, it took me to a page that said had items "similar" to "Vintage Set Necklace Bracelet Beads Coins", but nothing was even close - not anywhere near "coin" jewelry. Just regular beads, etc.  And I noticed that MOST [un]"similar" items down the page were either in the UK, China, and Czech ... Read More
Reading EcommerceBytes Letters Blog: eBay Technical Issues Hit Auction Listings Hard
Comments (13) | Permalink
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