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EcommerceBytes Letters to the Editor Letters to the Editor
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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Tue June 28 2016 19:29:49

FedEx Won't Support Shipments through eBay, Seller Says

By: Reader
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Dear Ina,
I love reading your website and the tips are always great, thank you very much. With a few other sellers we are having a big issue with filing FedEx claims online.

When we print a FedEx label on eBay, and the package arrives damaged - We go to fedex.com to file a claim, when we start the process and enter the tracking number, FedEx  gives a message that we are not the original shipper, and grays out all the information, therefore we are not able to file for any claims.

When we called eBay they totally ignored the issue and referred us to FedEx, we ... Read More
Reading EcommerceBytes Letters Blog: FedEx Won't Support Shipments through eBay, Seller Says
Comments (19) | Permalink
Mon June 27 2016 13:40:17

Big Sellers Allowed to Get Around eBay Photo Policy?

By: Reader
Sponsored Link
Dear Ina,
I guess you have to be a power seller to get around eBay's "Photo Required" rule. I've noticed recently that certain sellers (and it's always the same ones) in the book section either have no photos or have a neat little rectangle with the seller's company name in it rather than a product image. (These same companies are mega penny listers on Amazon where they do the same thing.) 

Now, even when I try to use a stock image to save time, I'm reminded to insert my own photo and if the photo doesn't "measure up" by pixels, I'm warned that my photo ... Read More
Reading EcommerceBytes Letters Blog: Big Sellers Allowed to Get Around eBay Photo Policy?
Comments (8) | Permalink
Fri June 24 2016 09:02:29

eBay Removes an Advanced Search Feature?

By: Reader
Sponsored Link
Dear Ina,
Is it just me or have you noticed that it is no longer possible to exclude items from an eBay search by using a (-) minus sign? 

I've had that issue for a couple of weeks now and in some categories, it's nearly impossible to get manageable search results without being able to exclude words.
All the best,
Judith
Reading EcommerceBytes Letters Blog: eBay Removes an Advanced Search Feature?
Comments (35) | Permalink
Thu June 23 2016 20:16:38

What Do You Do When Online Sales Take a Nosedive?

By: Reader
 
Hello Ina,
Since early May I have experienced a huge decrease in sales on eBay. My sales have dropped approximately 80%.

I expect sales to slow down for the summer months since more people are outside and not glued to their computers, but this is a frightening drop.

Conveniently, I also signed up for an eBay subscription in late March or early April so that I could list more items, and then my sales took a nose dive in May. Is this the result of poor marketing on eBay’s behalf or some kind of manipulation regarding how items are marketed and searched?  

At the present time I am ... Read More
Reading EcommerceBytes Letters Blog: What Do You Do When Online Sales Take a Nosedive?
Comments (37) | Permalink
Mon June 20 2016 09:59:28

eBay Seller Details Some Challenges of the New Listing Tool

By: Reader
 
Dear Ina,
A few weeks ago I received the new "easy to use" listing tool from eBay. It didn't take more than one listing attempt for me to figure out it's a terrible tool. 

First of all, after putting in the item to be classified in category, it would buffer for a long period of time. After that, things got worse.  

Everything in the tool had to be input from scratch. For instance, when listing as similar in a current listing, only changes from the item you are copying need to be re-input. Also, previously when using the Sell button on the top of the My ... Read More
Reading EcommerceBytes Letters Blog: eBay Seller Details Some Challenges of the New Listing Tool
Comments (24) | Permalink
Sat June 18 2016 21:08:37

PayPal Forces 6 Month Return on eBay Seller

By: Reader
 
Dear Ina,
My buyer waited 5 months and 20 days to file a claim on PayPal for Sterling Silver bracelet with charms for which she paid $129.99.  

PayPal told her to ship the bracelet back for a refund. She shipped 10 out of 19 charms but did not return the $65.00 silver Bracelet chain, which was receipted.  

PayPal decided the case in her favor so I am out the $129.99 plus $65.00 plus shipping fees.

Is there any way to get satisfaction from PayPal? They seem to just have a robot return the money to the buyer regardless of the situation. I never win a case with ... Read More
Reading EcommerceBytes Letters Blog: PayPal Forces 6 Month Return on eBay Seller
Comments (32) | Permalink
Thu June 16 2016 08:00:04

eBay Shipping Coupon 'Disaster' for Canadians

By: Reader
 
Dear Ina,
I'm writing to let you know about the state of the new shipping coupon rebate system and how it affects Canadian sellers. 

Canadian sellers received their first coupon a day or two ago, and naturally we all went jumping for the free stuff! Sadly though we found that not only were the supplies triple the cost for Canadians but the supposed free shipping would be eaten up by the brokerage fees charged by FedEx. 

These are not customs charges but brokerage fees and can be almost double the cost of the shipment, which makes the "coupon" and "free" shipping a moot point. 

Now as a ... Read More
Reading EcommerceBytes Letters Blog: eBay Shipping Coupon 'Disaster' for Canadians
Comments (4) | Permalink
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