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For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Mar 27 2017 16:04:06

Etsy's New Shopping Cart Is Vexing to Buyers

By: Reader
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Dear Ina,
Etsy has yet again gone and made changes that they swear they run tests proving that these are changes that have positive proven results. 

They have taken the shopping cart that they had allowed their buyers to store up to 99 items in (things the buyers wanted but just didn't have the funds for at the time) and combined the cart to allow a multi shop check out in 1 transaction. 

This is not an option, our buyers must move all of the stuff in their cart (except for the few items they do want) to a saved for later file that doesn't save the ... Read More
Reading EcommerceBytes Letters Blog: Etsy's New Shopping Cart Is Vexing to Buyers
Comments (7) | Permalink
Sat Mar 25 2017 16:30:35

The Consequences of Rising eBay Cancellations

By: Reader
Sponsored Link
Dear Ina,
As this is starting to happen to me more often, I thought I'd run it by you and the posters here - concerning a situation that (again) makes me say "what is eBay thinking?!"

As you know I sell electronics. Most of my sales come from "watchers". They see a product, put it on their watch list, then buy it when they get paid (every week, every 2 weeks, birthday money etc).

That system works out well for me ... except when a person buys that watched item, and then does a cancellation 5 minutes later.

eBay (johnny on the spot to make sure the buyer gets ... Read More
Reading EcommerceBytes Letters Blog: The Consequences of Rising eBay Cancellations
Comments (31) | Permalink
Thu Mar 23 2017 10:40:42

eBay Holds Seller Funds when Buyer Requests Return

By: Reader
Sponsored Link
Dear Ina,
Today I received my first return request as a "no-returns" seller. I took returns for many years, so I'm familiar with eBay holding funds when a return request is opened. 

As a no-returns seller, however, I have the option to decline this request which is not a case and is not a not as described issue. So I was surprised to find my funds on hold. 

Unfortunately for my buyer, I am likely to decline her request due to this hold. As we all know, a request to return doesn't always result in an actual return. Especially when there is nothing wrong with the item. 

Buyers do ... Read More
Reading EcommerceBytes Letters Blog: eBay Holds Seller Funds when Buyer Requests Return
Comments (11) | Permalink
Tue Mar 21 2017 20:11:35

eBay Poaches on Seller's Store with Ads for Rivals

By: Reader
 
Dear Ina,
I found out something VERY disturbing about eBay this past weekend while working hard on my eBay Store page. I looked at my listings from a buyer perspective (not being logged in) so I could see what my listings look like from a customer perspective. 

I found that on almost EVERY one of my listings (hundreds), eBay was promoting other sellers' listings directly under my pictures even before you get to my item description, etc.!!!!!! 

That's what I would call poaching on my listing, and there were several more rows of more "suggestions" further down my page!!!!!

I called eBay about this VERY disturbing find, and as ... Read More
Reading EcommerceBytes Letters Blog: eBay Poaches on Seller's Store with Ads for Rivals
Comments (11) | Permalink
Tue Mar 21 2017 15:06:25

Reader Reports Fake Amazon Selling Accounts

By: Reader
 
Dear Ina,
Not sure if anyone has reported this but Amazon is being flooded with fake accounts selling the past 2 weeks.

We use a price-matching algorithm and noticed items way below cost when our system flagged it to look to see if we wanted to price match, and that's how we stumbled upon it.

I am seeing new accounts every day with this. I can give many more examples as well as customer testimony on Facebook who contacted Amazon about it if you need.

Also they always so far are people's names as the store name as well.
A.
Reading EcommerceBytes Letters Blog: Reader Reports Fake Amazon Selling Accounts
Comments (11) | Permalink
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