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Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog. |
| Thu May 23 2013 16:45:39 |
eBay: Do What I Say, Not What I Do
By: Reader
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Dear Ina,
Re: shipping costs through eBay Global Shipping
Ebay wants sellers to keep the shipping costs low to lower their final value fees, and, presumably, to make a more positive buying experience, yet they charge a very high shipping cost to the buyer through the eBay global shipping program??? Obviously they are more interested in their profits than anything else.
I quit selling internationally (even to Canada) several years ago due to the high shipping costs, but more importantly, due to the higher customer return rate, or rate of customers requesting a partial refund due to "problems," such as a film camera ... Read More
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Reading EcommerceBytes Letters Blog: eBay: Do What I Say, Not What I Do |
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Comments (5) | Permalink
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| Mon May 20 2013 13:17:51 |
eBay Buyer Gets Refund, Seller Left Pantless
By: Reader
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Dear Ina,
I am sure this will not be news to you or regulars on eCommerce. But just today I witnessed an act of thievery by an eBay customer and have to tell some one about it!
I sold a pair of pants to a customer who - of course! - had sterling Feedback. The guy has never purchased an item of clothing before on eBay.
I sent the pants off and entered DC info the same day. Pants were received and the buyer notified me that the pants had "Red stains on the back (lots) and the length was wrong and they were not ... Read More
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Reading EcommerceBytes Letters Blog: eBay Buyer Gets Refund, Seller Left Pantless |
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Comments (44) | Permalink
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| Sat May 18 2013 22:53:18 |
Best Ever eBay Tool for Exposure in Search Results
By: Reader
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Sponsored Link
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Dear Ina,
By accident I have found the best search aid tool ever.
I sell parts in eBay Motors Parts and Accessories. After being unable to find my listings I contacted eBay. One of the reasons there were many, many items that came up on the first page of the search results. Almost all were cheap generic Chinese items. Examples are magnetic hula girls, smoking pipe holders, magnetic ash trays - this went on page after page.
What I found was startling. The eBay rep said the reason my items were not being found was that I was not using eBay ... Read More
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Reading EcommerceBytes Letters Blog: Best Ever eBay Tool for Exposure in Search Results |
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Comments (23) | Permalink
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| Thu May 16 2013 15:40:50 |
eBay's Best Match Algorithm Benefits Sellers from China
By: Reader
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Dear Ina,
I've been a TRS on eBay for over 5 years now. As with most TSRs, I've seen my visibility and sales plummet over the last year while my fees paid to eBay and PayPal have continued to increase. I frequently check my reports and search the Best Match to investigate where I stand with my competition in visibility. I market on a regular basis and promote my store with outside sites such as Facebook, etc.
In the past three days I've done a Best Match search for my product and found that the first 7 pages (50 listings per page) were ... Read More
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Reading EcommerceBytes Letters Blog: eBay's Best Match Algorithm Benefits Sellers from China |
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Comments (32) | Permalink
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| Wed May 15 2013 13:24:00 |
eBay Penalizes Top Rated Seller for Shipping Freight
By: Barry
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Dear Ina,
I just listed an item, and I was upset when I didn't see my TRS badge on the listing. At first, I couldn't figure out what was wrong.
It turns out ... that when listing an item, under "Give buyers shipping details", if you select freight, you *must* select Freightquote.com. If you select "Other freight service", there is no longer an option for "Handling time". And this takes away my TRS badge.
As long as I have a 14 day money back return policy, 1 day handling time, ship right away and upload an internet tracking number, I ought to have ... Read More
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Reading EcommerceBytes Letters Blog: eBay Penalizes Top Rated Seller for Shipping Freight |
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Comments (20) | Permalink
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| Tue May 14 2013 20:30:12 |
eBay Suspends Seller for Dupe Listings with Different Conditions
By: Reader
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Dear Ina,
Subject: eBay treats "Manufacturer Refurbished" and "Brand New" of the same product as "Duplicate Listing".
I know eBay regularly removes duplicate listings and occasionally restricts seller privileges but today, it gave me a shock. Incidentally, I was selling both new and refurbished versions of a Samsung Camera. Item number (redacted) was listed as "NEW" and priced $326.99 while item number (redacted) was listed as "Manufacturer Refurbished" and priced at $289.99.
I had used the same stock photos for both but categorized them appropriately as Refurbished and New. One of the two titles said, "NEW", the other didn't - these attributes were also correctly ... Read More
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Reading EcommerceBytes Letters Blog: eBay Suspends Seller for Dupe Listings with Different Conditions |
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Comments (15) | Permalink
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| Mon May 13 2013 19:28:40 |
Factors eBay Uses to Limit Your Exposure in Search Results
By: Reader
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Dear Ina,
I haven't seen exactly this message before, but it could have been there.
"Your listing will be posted on eBay and can be viewed in My eBay. Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances), so eBay can't guarantee exact listing durations. eBay's duplicate listing policy may also affect whether your listing appears in search results. Where your listing appears in search and browse results may be based on certain factors including listing format, title, bidding activity, end time, keywords, price and shipping cost, feedback, ... Read More
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Reading EcommerceBytes Letters Blog: Factors eBay Uses to Limit Your Exposure in Search Results |
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Comments (39) | Permalink
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