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Wed Aug 24 2016 15:26:40

Should Presidential Candidates Weigh in on China Shipping Issue?

By: Reader
Sponsored Link
Dear Ina,
I am sure any EcommerceBytes reader is well familiar with USPS effectively subsidizing
the free or low cost shipping offered by many Chinese (etc.) sellers on eBay, Amazon,
etc.

Has either Presidential campaign discussed or commented on this? I'd think that the Trump campaign in particular would be interested in this issue.

Thanks!
Paul
Reading EcommerceBytes Letters Blog: Should Presidential Candidates Weigh in on China Shipping Issue?
Comments (16) | Permalink
Tue Aug 23 2016 08:01:47

PayPal Warnings a Mystery to This eBay Seller

By: Reader
Sponsored Link
Dear Ina,
In recent weeks, I have received three emails from PayPal concerning upcoming security upgrades. But I do not understand how the upgrades are going to affect me. 

Can you explain how the new SHA-256 encryption standards are going to affect eBay sellers?
Jeffery

Reading EcommerceBytes Letters Blog: PayPal Warnings a Mystery to This eBay Seller
Comments (10) | Permalink
Fri Aug 19 2016 22:57:11

How Is This eBay Seller Getting Automatic Feedback Removal?

By: Reader
Sponsored Link
Dear Ina,
I recently noticed eBay is automatically removing negative and neutral feedback for other sellers. One seller in particular, (redacted), has had all of her neutrals and negatives removed. Any new neutral or negative feedback is removed within a few hours.

This is a very larger seller who also sells on other venues under the name (redacted).

Can you shed any light on why/how sellers are given this benefit of automatic feedback removal?

These same feedbacks would not be removed for other sellers. Do you have any insight into what this is all about or how this seller is getting ALL of her negatives and neutrals removed? 

I have screenshots ... Read More
Reading EcommerceBytes Letters Blog: How Is This eBay Seller Getting Automatic Feedback Removal?
Comments (19) | Permalink
Wed Aug 17 2016 23:00:52

Alternatives to PayPal and Square with Latter's New Rates?

By: Reader
 
Dear Ina,
With Square increasing its fees in a month for invoicing customers, do you have any suggestions that would prove to be less expensive as an alternative, other than just offering customers PayPal?

Letter received from Square:

This is a friendly reminder that your promotional processing rate of 2.75% for Square Invoices expires on September 16, 2016. Invoices pricing increased on June 16, 2016. As an active Invoices seller, you qualified for our extended promotional rate.

Starting September 17, 2016, your processing rate will be 2.9% + 30ยข per invoice paid online. Just as before, there are no monthly fees, contracts, or hidden fees for Square Invoices.

If you have ... Read More
Reading EcommerceBytes Letters Blog: Alternatives to PayPal and Square with Latter's New Rates?
Comments (15) | Permalink
Mon Aug 15 2016 22:40:08

eBay Cosmetic Seller Finds Rival Touting 'Not Authentic' Items

By: Reader
 
Dear Ina,
Although I have pretty much given up on eBay I still have about 150 listings. This is down from almost a thousand last year but I have learned that eBay is not the only game in town and life moves on.

My reason for writing to you today is that I do sell cosmetics on eBay and although nothing shocks me anymore there, I was surprised to see listings of cosmetics now that will list the name, condition, etc in the listing header at the cheapest prices I have ever seen. It was not until I looked more into the listing ... Read More
Reading EcommerceBytes Letters Blog: eBay Cosmetic Seller Finds Rival Touting 'Not Authentic' Items
Comments (10) | Permalink
Fri Aug 12 2016 21:54:37

Shopify Phone Support No Longer Available?

By: Reader
 
Dear Ina,
Was hoping maybe EcommerceBytes could flush out an answer from Shopify. I couldn't find any articles about it. 

We use Shopify for our webstore and out of the blue they are no longer providing phone support. I had an issue I needed help with and was given the options to use chat or email - no phone number available. 

When I mentioned to the chat assistant how displeased I was, he said that they were hoping to offer phone support again sometime "very soon." Did Shopify forget to pay their phone bill? Makes one wonder if it's time to look for a new ... Read More
Reading EcommerceBytes Letters Blog: Shopify Phone Support No Longer Available?
Comments (4) | Permalink
Thu Aug 11 2016 17:39:20

When a Great Buyer May Be Too Good to Be True

By: Reader
 
Dear Ina,
I'd like to hear from other sellers whether they've had a repeat buyer whose spending may be out of control (a nice fantasy, we'd all like that, but still...).

I listed a ham radio collectible and it sold to a ham, as evidenced by the call letters after his name. The first odd thing that happened is he left glowing and effusive feedback at the same time he made payment, before I had even shipped the item.

A few days later I listed a vintage fountain pen. Imagine my surprise when the same buyer made a late bid that left everyone else in the dust. ... Read More
Reading EcommerceBytes Letters Blog: When a Great Buyer May Be Too Good to Be True
Comments (21) | Permalink
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