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Staples Welcomes Returns from Other Retailers

Staples Welcomes Returns from Other Retailers

Shoppers will be able to return unwanted items purchased from retailers at their local Staples store thanks to a new partnership with Optoro.

The Express Returns service will roll out early next year, and shoppers who purchase items from Optoro customers (which include Best Buy, Ikea, Target – and Staples itself), can process a return online and drop off their unwanted items at Staples and other sites in the network.

Not only does this provide convenience to customers, Optoro said, it also helps retailers. By processing returns online, shoppers can skip the line when returning their item, providing a safer experience for store workers.

The Optoro-Staples matchup is similar to Amazon’s partnership with Kohl’s, which accepts returns from Amazon customers and packs and ships them back to the marketplace at no charge to customers.

The hope for retailers engaging in such partnerships is that customers coming in to drop off their returns will do some shopping while there.

In January, Kohl’s CEO Michelle Gass said the Amazon returns program was working. “We’re seeing the traffic. We’re getting new customers.”

Amazon also offers the “free, no-box returns” service at its own physical stores (Amazon Books and Amazon 4-star); Whole Foods Markets; and The UPS Store. (Returns are also free at AmazonFresh Pickup, and Amazon Hub Locker+ locations, but boxes are required for those returns.)

Optoro helps retailers handle returns, but its services go further:

“Our data-driven Returns Management solution directs the movement of inventory across the reverse supply chain to the most profitable destination, reducing costs and improving speed-to-stock while decreasing landfill waste. Finally, our ReCommerce solution unlocks maximum value by connecting returned inventory with buyers on outlet and secondary channels.”

You can learn more about Optoro returns solutions on the Optoro.com website.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

3 thoughts on “Staples Welcomes Returns from Other Retailers”

  1. Staples :
    Where you go to get a printer, none in stock, they offer to order online for you, then you turn around and go home and order it. All that gas wasted.
    Where you go to get a Simple Rolodex and they tell you they can have One in the store Next Week.
    Where you go to get the Nice Roomy Post It Notes, and they tell you to try Stop & Shop.
    Want a decent office chair ? Don’t even get me started on Staples.
    Staples now SUCKS.

  2. This Culture of Returns only encourages frivolous behaviors from buyers. No wonder there’s been a rise of entitlement attitudes from them that spilled over to ecommerce and will continue to get worse!

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