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eBay Glitches Run Rampant on Tuesday

eBay Glitches Run Rampant on Tuesday

After eBay experienced technical issues yesterday, including problems with its Payments portal, sellers are again reporting problems. In addition to the delay in payouts we reported this morning, sellers say they are having trouble accessing key areas of the backend that let them manage their listings and print shipping labels.

“eBay is barley working this morning,” a reader told EcommerceBytes. “I managed to get in and print a few labels but now can’t get to my sold listings at all. Keep getting the, “it’s us not you” message. Down Detector shows massive ramp up in issues.”

Down Detector shows a spike in reports beginning at about 8:30 this morning, but as one seller pointed out, eBay’s own System Status board shows no problems at all.

Reports of problems are coming in to Ecommerce EKG:

  • “SELLER HUB page will not load. Keep getting message – Oops we are sorry. Not your fault. I have labels to print!!!”
  • “Can’t pull up Orders page. It was spotty yesterday and now won’t open today. I get an error “Uh-oh. We ran into a problem, but we’re working on it. Please try later.””

Sellers can hit the “thumbs up” or “thumbs down” icon to indicate if they’re experiencing the problems already reported, or they can create a new report on Ecommerce EKG if they are experiencing other issues.

Sellers are also growing frustrated at the lack of communication from eBay about the problems they’re experiencing. In a thread on the eBay discussion board titled, “Day 2 of “It’s not you, it’s us”–WE KNOW!,” a seller wrote:

“Day 2 of it being nearly impossible to print shipping labels, etc., among other things. One would think when eBay wrecks their system they would send a message to update their sellers (aka their customers) of known issues, outages, etc., currently being worked, etc. Rather, there’s nothing and we’re left to wonder and/or call an almost non-existent customer service center. #ebay”

Update 10/6/2020: eBay posted the following announcement about today’s glitches, which you can find on the eBay Announcement Board.

Orders and Payments tabs in Seller Hub experiencing technical issues
10-06-2020 09:51:47 AM
Last Edited 10-06-2020 09:56:25 AM

We are aware of the technical issues occurring in Seller Hub within the Orders and Payments tabs.

The eBay team is actively engaged in resolving this issue with the greatest urgency. Please check back on this post, as we will update sellers here when the issue is resolved.

We apologize for any inconvenience this may cause. As always, thank you for selling on eBay.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

3 thoughts on “eBay Glitches Run Rampant on Tuesday”

  1. Its NOT US (your sellers), its YOU (eBay) and ALWAYS has been YOU (eBay).

    So now that we all know this – can you please put the grownups (that you have locked in your basement) go back to running the company and send the “children in charge” back over to Walkers – its sloshy time!

  2. This whole thing is so funny. They have over 10000.00 that they were supposed to send to the bank today. Good thing we have enough common sense to plan for there constant screw ups.

  3. Apparently, eBay’s customer service people don’t suck enough. Now eBay has to make its techies suck too!

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