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Amazon Prime Day Glitches Reportedly Impact Its Delivery App

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Amazon Prime Day TrucksAmazon kicked off Prime Day on Monday at 3 pm ET, and the site immediately began experiencing problems. According to one publication, the technical issues also impacted delivery drivers.

Amazon acknowledged site problems on social networking sites Twitter and Facebook, though it didn’t describe the nature of the problems:

“Some customers are having difficulty shopping, and we’re working to resolve this issue quickly. Many are shopping successfully – in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and more than 34 hours to shop Prime Day.”

Gizmodo reported on Monday evening, “It appears similar snags have crippled the platforms Amazon uses to coordinate its last-mile contractor workforce, known as Amazon Flex.” It provided a link to a Reddit thread where drivers were discussing the Flex App outage.

While EcommerceBytes was able to access the Amazon website yesterday afternoon, search was not working. As we noted on the EcommerceBytes Blog, search was still down when we checked at 7:50 pm Eastern, but when we checked at 9:55 pm, search was back up.

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The Insider said the problems also impacted Amazon’s AI personal assistant Alexa, which powers its voice-activated smart speakers.

Amazon has not posted a followup about the “difficulties” since its initial post just before 5 pm Eastern.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.