Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 16 2018 17:25:03

Amazon Hit Hard by Tech Issues as Prime Day Kicks Off

By: Ina Steiner

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Amazon has been hit hard by technical issues today after kicking off its Prime Day deals, and search is still failing for us. The company issued the following notice on Twitter just before 5 pm ET, two hours after the sale kicked off in the US:

"Some customers are having difficulty shopping, and we're working to resolve this issue quickly. Many are shopping successfully - in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and more than 34 hours to shop Prime Day."

Sellers discussing problem noted that Seller Central is buggy in addition to problems on the main site, including the broken search function.

One wag said Amazon should suspend itself, since "they were informed of this sale since a long time and were sent many emails on how to maintain their metrics," echoing the notices Amazon sends to sellers when they experience problems.

We were able to get to Amazon.com, which featured Prime Day deals, but entering a search term resulted in a message, "Sorry, something went wrong on our end. Please go back and try again or go to Amazon's home page." Let us know if you're experiencing problems or if you're able to search and make purchases today.

Update 7/16/18 7:50 pm: Search still not working, but omeone is having fun, anyway. Amazon displays a picture of a dog when it brings back an error page, and some are playing blackout bingo - see this tweet.

Update 7/16/18 9:55 pm: Search is now working for us, Amazon has not updated via Twitter. Never seen so many dog puns (who let the dogs out; the dog days of summer; Amazon has gone to the dogs...).



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Perminate Link for Amazon Hit Hard by Tech Issues as Prime Day Kicks Off   Amazon Hit Hard by Tech Issues as Prime Day Kicks Off

by: sasikat9 This user has validated their user name.

Mon Jul 16 18:15:31 2018

Well we have spent a lot of money on Amazon today without a problem. Site is just a tad slower than usual.

If Fleecebay had this many people looking at their site it would flat crash and CS would tell you nothing is wrong.

Perminate Link for Amazon Hit Hard by Tech Issues as Prime Day Kicks Off   Amazon Hit Hard by Tech Issues as Prime Day Kicks Off

by: pennyemporium This user has validated their user name.

Mon Jul 16 18:24:13 2018

NOTHING but problems!  stuff currently advertised as being one of the 'fabulous prime deal'..... all sold out.  try to search for anything random, not even related to prime day "oops!  something went wrong.  go back to home page and repeat exercise in futility!"

and THIS debacle is going to make me want to be a prime member?  THIS situation is going to convince me that the hike in the prime price makes everything 'worth it'?  

it's like trying to find a widget using ... gasp... eBay's search engine.  is AMZ trying to become eBay?  the mind boggles.....

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by: ebayout This user has validated their user name.

Mon Jul 16 18:31:19 2018

Clicked on the Outdoor Deals tab (which is no longer there) a few hours ago (3:30 EDT) and got the perfunctory 'We're sorry"...

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by: DingDong This user has validated their user name.

Mon Jul 16 18:36:42 2018

How about hiring Wenig as your Tech guy.  :-D

"Devin brings significant expertise in technology,.." From GMC posting

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by: FIREWENIG This user has validated their user name.

Mon Jul 16 19:35:55 2018

Hit Hard? Really O.K., they will end up with record sales in the end, and Ebay will just end!  It is just a Traffic issue on Amazon, that they will quickly resolve with all their server farms, Ebay is full of issues with Zero traffic!

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by: pace306 This user has validated their user name.

Mon Jul 16 19:55:46 2018

The difference is Amazons servers crash because people are trying to buy something, on eBay they crash even when no one is buying anything!

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by: Marie This user has validated their user name.

Tue Jul 17 02:15:51 2018

What I've read on the subject is that the problems started when they launched today.  At least that was what the article said that I read.

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by: Chicago48 This user has validated their user name.

Wed Jul 18 06:08:15 2018

Nothing new, to be expected.  It's happened to AMZ before.

Perminate Link for Amazon Hit Hard by Tech Issues as Prime Day Kicks Off   Amazon Hit Hard by Tech Issues as Prime Day Kicks Off

by: FREDDY This user has validated their user name.

Wed Jul 18 09:08:10 2018

Tried to make purchases-kept getting error page - sorry.  Amazon lost my business.  Think maybe they just wanted certain Amazon Basics to show up  



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