|Mon July 16 2018 17:25:03|
Amazon Hit Hard by Tech Issues as Prime Day Kicks Off
By: Ina Steiner
Amazon has been hit hard by technical issues today after kicking off its Prime Day deals, and search is still failing for us. The company issued the following notice on Twitter
just before 5 pm ET, two hours after the sale kicked off in the US:
"Some customers are having difficulty shopping, and we're working to resolve this issue quickly. Many are shopping successfully - in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and more than 34 hours to shop Prime Day."
Sellers discussing problem noted that Seller Central is buggy in addition to problems on the main site, including the broken search function.
One wag said Amazon should suspend itself, since "they were informed of this sale since a long time and were sent many emails on how to maintain their metrics," echoing the notices Amazon sends to sellers when they experience problems.
We were able to get to Amazon.com, which featured Prime Day deals, but entering a search term resulted in a message, "Sorry, something went wrong on our end. Please go back and try again or go to Amazon's home page." Let us know if you're experiencing problems or if you're able to search and make purchases today.
Update 7/16/18 7:50 pm:
Search still not working, but omeone is having fun, anyway. Amazon displays a picture of a dog when it brings back an error page, and some are playing blackout bingo - see this tweet
Update 7/16/18 9:55 pm: Search is now working for us, Amazon has not updated via Twitter. Never seen so many dog puns (who let the dogs out; the dog days of summer; Amazon has gone to the dogs...).