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Newegg Sorry for Squealing on Connecticut Customers


NeweggNewegg apologized to Connecticut customers after it handed over their transaction data to the state. As reported in the March 4th issue of Newsflash, Avalara said Connecticut had coerced some non-collecting online merchants to agree to either begin collecting tax on Connecticut sales or else turn over three years’ worth of electronic sales records for all individual sales made to customers with Connecticut addresses.

This was unusual in that the state used the information to target buyers who had failed to pay use tax on their online transactions, and it was retroactive back to 2014.

We heard from one such customer earlier this month after Newegg informed them it had disclosed to the state the amount the reader had spent with the retailer for the years 2014, 2015 and 2016. The notice to the buyer read in part:

“In accordance with the new law, Newegg provided the Connecticut Department of Revenue Services with the total dollar amount of purchases made by you during these years, but no information about your purchased item(s) other than the dollar amount of the purchase(s) has been provided.”

This week, some Connecticut residents reported they received the following notification from Newegg for its actions:

Our Valued Connecticut Customers:

When House Bill No. 7312 was enacted, we determined the most efficient path to compliance was to provide aggregate past sales data to the Connecticut Department of Revenue Services. And while this satisfied our legal obligation to the state of Connecticut, we realize now it wasn’t the best way to do right by our customers.

We know we can’t undo our actions, but we’ve been working behind the scenes to find a better solution that fulfills Connecticut state tax obligations and also better protects the interests of our customers. To that end, we’re pleased to announce that we believe Connecticut – as of March 19, 2018 – will no longer pursue collection of sales taxes (including penalties and interest) from Newegg’s Connecticut customers relating to purchases made at Newegg during 2014-2016.

If you provide us a notice from Connecticut dated on or after March 19, 2018 relating to sales tax on purchases made at Newegg.com during 2014-2016, and if you have paid the taxes applicable to that notice, please reply directly to this email and we will help you seek a refund of the taxes paid. If you received a notice dated prior to March 19 and have yet to pay the taxes, we recommend that you talk to us before paying the tax.

We know many of you are upset with how this situation has been handled. We hope the actions outlined in this letter demonstrate Newegg’s commitment to listen and respond to our valued customers.
Thank you,
Confidential – Do Not Forward

The Hartford Courant published this piece about the latest development, and reported: “Connecticut taxpayers are supposed to pay the state a 6.35 percent tax on any purchases made out-of-state or online where no sales tax is paid, but the vast majority do not. An estimated $70 million of the use tax is evaded in the state annually.”

Online retailers are increasingly finding themselves in difficult positions over the issue of sales and use tax.

Update: NBC Connecticut reports that Newegg will begin collecting sales tax on sales made to people in Connecticut on July 1, 2018.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

3 thoughts on “Newegg Sorry for Squealing on Connecticut Customers”

  1. This is going to start happening more often…..Companies don’t want the government looking into their dealing with anybody. This also includes Fleabag. If the government ever comes down on them they will be crying the blues….

  2. I still can’t imagine how all 50 states are going to be able to pull their act together and get millions of individual online sellers to comply with one zillion different tax rates. I’ll wait for them to come knocking on my door because I’m too worn out to do all that math.

  3. Instead of taking on the responsibility to DO IT THEMSELVES (like, by enforcing “USE TAX” laws) they are foisting the work and expense onto individual people. I.E., us VENDORS.

    Too many people are too stupid to understand what is going to happen to SMALL BUSINESS should individual small business sellers be forced to collect and remit sales taxes in states where they do not have a presence. Small Business is the underlying cornerstone of every single local economy in the country. “They” have no clue it may well collapse. The entire tale is another version of killing the Goose who laid the Golden Eggs.

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