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Etsy Introduces Returns Policies Template


Etsy logoEtsy is rolling out a new returns policies template, and the marketplace is urging sellers to fill them out prior to the holiday shopping season. The new template is designed to make it easier to provide shoppers with the information about returns they need.

Announcement follows:

Holiday shoppers come to Etsy looking for thoughtful gifts, but they also want to know what’ll happen if something doesn’t work out. The good news: We just unveiled a return policies template that makes it easier for you to give shoppers all the information they need to feel confident as they tick items off their gift lists—or sneak in a present or two for themselves. You’ll start to see the template in your shop over the next few days.

For sellers using classic shop policies:
If you opened your shop before March 2016 and didn’t start using the shop policies template, your shop has classic shop policies, a field where you write your own custom policies. You can continue to use your existing policies, but now you can add clearer, more detailed information about your return policy by making a few quick selections in the return policies template.

For sellers who never added policies or opened their shop after March 2016:
If you opened your shop before March 2016 and never added policies or opened your shop after March 2016, your shop automatically uses our shop policies template, which already includes the return policy template.

If you haven’t filled out your shop policies yet, it’s a great idea to add them before the holiday rush so that shoppers know what to expect from your shop. Learn how to add shop policies here.

Learn more about the new return policy template in the Seller Handbook.

SOURCE: Etsy Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.