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eBay Sweeps Outage Under the Rug

eBay refuses to acknowledge major technical issues that plague its site including an outage that lasted hours on Monday and a days-long problem impacting search results. In the early days of the site, eBay would post such issues on an Announcement Board set up for such communication with users, but the board is now relegated to news of its weekly maintenance schedule.

Two years ago, we noted that eBay also changed its policy regarding outages so it is no longer accountable to sellers – “If a lengthy outage occurs, information about the outage will be posted on the Announcements Board” replaced its specific policy about extending listings and crediting fees in the event of an outage.

We’ve emailed eBay’s PR department and left phone messages for three different people asking for information about Monday’s outage.

We’ve also sent inquiries about its recent days-long search engine problem and problems plaguing shipping labels and its costly glitch impacting international shipping, with no response.

Ecommerce EKG and DownDetector document problems with eBay and other sites, so at least buyers and sellers can tell if a problem is impacting others – which can help them save a lot of time as well as their sanity.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.