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UPS Says Pickup Lockers Help Merchants Boost Sales

UPS is expanding its Access Point Locker program, saying the lockers can help online merchants boost sales. The program can be integrated into sellers’ online checkout process so that shoppers without front-door delivery can pick up their orders nearby.

There are more than 8,000 UPS Access Point locations across the US at local businesses including neighborhood convenience and grocery stores, dry cleaners, delicatessens and The UPS Store locations – and over 24,000 Access Point locations worldwide.

UPS has been testing its smart locker program in nine locations in Chicago, and it’s now expanding them to 300 locations nationwide.

UPS spokesperson Matthew O’Connor told EcommerceBytes, “Once consumers experience getting their packages at a UPS Access Point locker, even if their package is initially directed there after an unsuccessful residential delivery attempt, we find they often direct future deliveries to the locker.”

We asked if UPS had any agreements with or APIs for use with ecommerce platforms or marketplaces such as eBay and Amazon? “While we work closely with retailers, we don’t disclose those agreements,” O’Connor said.

He also said that UPS Access Point lockers are placed in areas with double digit daily volume.

UPS is working with 7-Eleven and independently owned and operated retailers to offer the locker program in select areas across the country. The staggered rollout began in June and initially will be available in Illinois, New York, Pennsylvania, Virginia and Washington State. Subsequent states are planned to include California, Florida, Georgia, Massachusetts, Missouri, New Hampshire, New Jersey and Texas.

Interested in learning more? You can find the shipping carrier’s announcement on the UPS website.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.