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Police Almost Raid eBay Seller over Mistake by UPS

Police nearly raided the house of an eBay seller thanks to the victim of a lost package. And UPS is getting publicly shamed over its handling of the original shipment that led to the misunderstanding.

The initial transaction had nothing to do with eBay – an avid car guy in Michigan ordered a custom engine from New Zealand, and everything that could go wrong with the order did go wrong, explains the auto blog Jalopnik. The package made it to a UPS facility in Kentucky, but according to the customer, he never received it.

The customer said UPS required that the seller do all the claims work, who unfortunately had not insured the item for its full value.

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A year after first having ordered the engine, the buyer was without his money and without his engine – until he found his unique item had been listed for sale on eBay.

Assuming it had been stolen, he contacted local authorities and made plans to have his property seized from the eBay seller, but when he alerted UPS, the company informed him that the package hadn’t been stolen – UPS had auctioned it off, sold as unclaimed property.

The car guy also happens to have a big following on YouTube, where he posted videos about the experience – and UPS does not come out looking good. In fact, Jalopnik’s title of the story is, “How UPS Screwed A Popular YouTube Car Guy Out Of $10,000.”

Jalopnik embedded the YouTube video the customer posted on November 12th in which he explains how he believes UPS has let him down – it’s every seller’s nightmare.

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to ina@ecommercebytes.com.


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