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eBay Glitches Disrupt Buying Activity on Saturday Night

eBay technical issues on Saturday evening prevented shoppers from making purchases on the site, and, for a period of time, the eBay feedback system was down. On Saturday evening (January 3, 2015) at 11:17 pm Pacific Time, eBay posted the following message on its Systems Announcement board:

We are aware some users are currently experiencing issues with transacting on the site. Our teams are working to address these issues. Our highest priority is our members’ trading success. We apologize for any inconvenience this interruption causes. We will share additional information with our community as it becomes available.

Twenty minutes later at 11:37 pm, eBay posted the following update:

The recent network issue that we experienced has been investigated and resolved. We’re sorry for the inconvenience and we appreciate the patience of those users that were impacted.

But users reported problems well beyond that 20-minute period.

As reports of other issues came in, one seller wrote, “There seems to be a variety of issues/glitches going on since last night or possibly before.”

One such issue involved feedback; a reader wrote, “Feedback was down for a while and now, notwithstanding that I’ve numerous purchases, no “Recent Feedback ratings (last 12 months)” are showing.”

Sellers discussed the glitches that were plaguing the site Saturday evening on this thread on the eBay boards. The issue impacted buyers as well. “I can’t access My eBay and I was rather hoping to pay for something I bought earlier,” wrote one buyer.

Another buyer who said they’d tried to bid on something they had been seeking for a long time got an error message, and said, “An hour or so later when things cleared up, I can now see the item, and of course someone else won it for way less than I was willing to pay.”

One user took to Twitter report the problem, tweeting that a call to eBay phone support confirmed eBay Australia was “currently borked across the board.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.