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eBay Bidding Glitch Stops Auctions in Their Tracks

eBay remains mum about a glitch that prevents shoppers from bidding on auction listings. Sellers report that buyers are contacting them, telling them they are unable to bid on their auction listings because the seller doesn’t ship to their geographic location, despite both parties being located in the U.S.

The problem began on Wednesday morning and continued throughout the day on Thursday. eBay did not respond to an inquiry from EcommerceBytes, and it did not publish information about the glitch on its Announcement Board as of this writing.

Sellers discussed the glitch on the eBay boards and the EcommerceBytes Blog. In one of many emails from readers sent to EcommerceBytes about the problem, an eBay seller said buyers were blocked from bidding on her auctions “because I don’t ship to their area.” But the seller and bidders are all located in the U.S. “I had my daughter try to buy something and she got the same message and lives down the street from me,” she said.

Another reader posted on the EcommerceBytes Blog, “Our sales are down to 1/10th of normal today – the problem I was told was only from customers who use mobile devices to try to purchase, which is 50% of our business on a normal day. Upcoming holiday also slows sales. Pretty much sales stopped at 5pm last night….NO SOUP for us today – what’s a few thousand dollars… I am sure they are trying to fix this one, it effects eBay’s pocketbook!!!”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.