Amazon Refund at First Scan Archives

19 Jan, 2026

Amazon to Change Refund Policy for Fulfilled by Merchant Orders

December 23, 2025December 23, 2025 Ina Steiner

Amazon dropped a new policy update 2 days before Christmas that impacts sellers who fulfill their own orders rather than using Fulfillment by Amazon (FBA). On December 23, Amazon said a new policy would take effect on January 26, 2026: Read more

Amazon Refunds Buyers at First Scan – Before Sellers Can Exam Returns

April 2, 2021April 2, 2021 Ina Steiner

Amazon extended its “first-scan” refund policy to more sellers, providing for a more consistent experience no matter from whom a buyer has purchased an item they wish to return. This week, Amazon said that beginning May 4th, it would introduce Read more