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Amazon Refunds Buyers at First Scan – Before Sellers Can Exam Returns

Amazon Refunds Buyers at First Scan - Before Sellers Can Exam Returns

Amazon extended its “first-scan” refund policy to more sellers, providing for a more consistent experience no matter from whom a buyer has purchased an item they wish to return.

This week, Amazon said that beginning May 4th, it would introduce the Refund at First Scan (RFS) feature to all sellers who use the Prepaid Return Label program.

Products returned through Amazon’s Prepaid Return Label program will automatically be eligible for RFS, it said, and is already mandatory new for seller-fulfilled items and for sellers who use Fulfillment by Amazon (FBA).

“With RFS, you will no longer need to rush to process a refund within the two business day SLA,” Amazon explained. “Customers will receive a refund after the first carrier scan when they drop-off or ship back their return using an Amazon prepaid return label. You will continue to be notified about refunds by Amazon notification emails for all refunds processed with RFS.”

While Amazon said refunds issued through RFS are be eligible for SAFE-T reimbursements in cases where buyers send back a damaged or materially different return, some sellers were concerned about the new policy.

One seller said scammers would get their money before sellers know what they actually send back.

Another said Amazon denied almost every Safe-T Claim they filed.

But another thanked the company and wrote, “It is important for Amazon’s customers to receive the same level of service from merchants fulfilling orders that they have come to expect from FBA merchants.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.