Amazon customer support Archives

06 Sep, 2025

Now You Can Pay Amazon to Deal with Your Customers

October 21, 2021October 21, 2021 Ina Steiner

Now you have the option of paying Amazon to deal with your customers – but should you? That depends a lot on the type of selling you conduct on the marketplace. Amazon announced Customer Service by Amazon (CSBA) at today’s Read more

Amazon Tests a Paid Customer Support Model

August 22, 2016July 20, 2017 Ina Steiner

Amazon is testing a paid customer support model. For small sellers, it may sound ridiculously expensive at $400/month, but for larger merchants, that may be a small price to pay for help to resolve problems that impact their business. Amazon Read more