You may have heard about the recent pricing glitch at Delta Airlines that let shoppers scoop up ultra-cheap flights. Fares that normally cost thousands of dollars went for double digits. It’s every seller’s nightmare to inadvertently sell their stock for less than Read more
eBay barrages users on a regular basis with messages about how its marketplace is safe for shoppers, and this fall, it changed the name of its Buyer Protection policy to eBay Money Back Guarantee. As some have opined, the messaging itself Read more
While ecommerce pros working with Google during the holiday shopping season were likely more concerned about click-throughs, bounce rates, and conversions, Gmail made a change that impacts not only its millions of users but the marketers sending campaigns to Gmail recipients. For Read more
Online merchants are looking at ways to get packages into the hands of customers more quickly and efficiently, and this year’s holiday-delivery fiasco demonstrates how tough the challenge will be. The well publicized problems of shipping carriers brought forth more article about Read more
Despite a holiday shopping season that was six days shorter than the 2012 edition, US consumers still spent $42.8 billion from their desktop PCs between Thanksgiving and December 22 according to comScore. But quite a few shoppers who waited until the Read more
Online marketplaces tend to keep a tight lid on specific metrics about sales and traffic, but thankfully data nerds can turn to comScore to get some perspective. In a post published earlier this month, the research firm took a look Read more
Not happy with the presents you received for Christmas? This year, Amazon is again joining eBay in making entreaties to customers to sell their unwanted gifts on its marketplace. Surprised? This is actually Amazon’s fourth year of post-holiday marketing to consumer shoppers. Read more
eBay promised sellers it would protect them from negative feedback left by shoppers who did not receive their orders before Christmas due to delays caused by shipping carriers. However, while UPS made headlines for delivery delays Christmas week, the problems Read more
eBay’s PayPal unit reassured customers about the security of its own payment service following a data breach at retail chain store Target. The retailer had discovered malware on its point-of-sale systems and warned customers who shopped at Target store between Read more
The retail websites of Lowe’s, Target and Best Buy have done the best job of providing a good customer experience when it comes to product returns, according to a new study by Qubit. The company studied ten top retail websites Read more
