Etsy began offering limited phone support in November, and during its Town Hall Meeting in January, said it would make it easier to get help when users needed it. The company recently released statistics on its progress. Out of the Read more
WASHINGTON – For all the dismal news that has been surrounding the U.S. Postal Service over the past few years, the agency has one distinctive feature that separates it from every other government entity: the personal touch. The sprawling, nationwide Read more
Early this year, Carl Icahn came out swinging against eBay CEO John Donahoe and its Board, but backtracked on Thursday after the parties came to a settlement and agreed to disagree. Donahoe has passion for the company, Icahn told CNBC, something Read more
As eBay shares its vision of being a partner to retailers and helping them become “omnichannel” – a reference to serving customers online, offline and mobile – its payments unit is looking to do the same. PayPal is expanding its Read more
eBay abruptly announced a new fee structure for private (casual) sellers in the UK. While it titled its announcement, “A good surprise for private sellers on eBay.co.uk,” it depends on what type of seller you are as to whether it’s Read more
eBay, Etsy, PayPal, GoDaddy and others had advice for online merchants who are worried about the Heartbleed bug that was made public this week. A bug in a system used by many ecommerce sites that was supposed to encrypt data Read more
The old aphorism about too much of a good thing being, well, a bad thing, provides a caution to anyone who designs things. Restaurant menus, fashion options, and yes website searches may be serving up too much. In the case Read more
More online-only retailers are moving to the offline world with brick-and-mortar stores, and eBay subsidiaries are poised to capitalize on the trend toward “omnichannel” retail. For the past dozen years, traditional retailers have been expanding online, building online storefronts and Read more
When the people in charge of keeping websites secure and keeping sensitive data private are running scared, you know it’s time to worry. A vulnerability called the Heartbleed Bug was discovered recently, and, one of the things that has people Read more
eBay Canada has lifted some of the restrictions on editing fixed-price listings, it told sellers on Monday. The reason for having such policies in the first place is to minimize buyer confusion when they view a listing after having made Read more
