Many sellers believe that if a buyer revises their feedback from a negative or neutral to a positive, it should no longer count as a defect against their account. But earlier this year as part of the Spring Seller Update, Read more
We’ve been hearing a lot of angst from eBay sellers about under which circumstances product returns result in defects for the seller. eBay instituted a defect policy in August somewhat similar to Amazon ODR (Order Defect Rate), and sellers are concerned that Read more
Shoppers who belong to the Amazon Prime shipping program are seeing delays in expected delivery of their packages. It’s not clear whether it’s a software glitch that is displaying incorrect dates, or whether the company is actually unable to fulfill Read more
eBay kicked off a sweepstakes to encourage shoppers to use its Click & Collect service when purchasing items from sellers. Buyers who choose to pickup their eBay orders at a participating Argos department store instead of having sellers ship packages Read more
eBay is running a promotion for sellers in the UK, and unlike most promotions, it’s not a free-listing sale. Instead, eBay UK is giving sellers a 30% discount on Final Value Fees, the commission fee the pay when an item Read more
The clock is ticking with only a few weeks remaining before holiday shoppers will no longer feel confident of getting online orders delivered before Christmas. eBay is running a promotion to encourage sellers to list more items to restock its Read more
It’s reasonable to expect a retailer of any size to vet buyers in an effort to avoid fraud, especially those customers purchasing high-ticket items. But one seller said eBay doesn’t provide the tools to let them do that. The seller Read more
PayPal offered some advice to retailers on attracting holiday shoppers to their online stores. The three “last-minute” tips came in the form of a blog post written by Dan Leberman, a vice president at PayPal. Don’t offer discounts to buy, Read more
Online sales were up on Thanksgiving as more people find it acceptable to shop on the major American holiday, but the average order size fell compared to last year. IBM’s Holiday Benchmark Data said Thanksgiving Day sales rose 14.3% compared Read more
Shopping on Thanksgiving used to be unheard of, but it’s growing in popularity. According to research from vendor Custora, online shopping was up almost 20% yesterday compared to Thanksgiving 2013, driven by mobile shopping and promotions. But despite the push Read more
