Accidentally sending imperfect items to customers can result in unwanted returns, so Amazon is using technology to identify damaged products before shipping them to buyers, it announced this week. “Using a combination of generative AI and computer vision technologies, Project Read more
Amazon updated the Feedback Manager tool in Seller Central, explaining that sellers can now see their seller-fulfilled customer service performance across three critical insights: contacts, response time, and buyer sentiment. “These updates can help you identify opportunities for customer service Read more
The US Postal Service ended its rewards program last year for the Click-N-Ship service and is now notifying customers that they have until Sunday to redeem any remaining credits from the program. The USPS has been contacting customers by email Read more
eBay continues to throw off an intermittent error message that some eBay sellers encounter when trying to list or “sell similar” continue, an eBay moderator confirmed today. A seller explained in mid-May, “For about 4 weeks now this is the Read more
Two months ago, The Information reported on how overseas companies were taking advantage of high de minimis rates to ship packages directly to US consumers without having to collect duties. This week, the publication reported that the US was cracking Read more
The USPS hired Bill Fraine to align its commercial strategy with its network transformation changes, which is a controversial part of Postmaster General Louis DeJoy’s Delivering for America plan. Fraine was former president of GXO Logistics’ supply chain division when Read more
Amazon can now deliver orders by drones to more customers after the Federal Aviation Administration (FAA) approved its request to operate drones beyond visual line of sight, known as “BVLOS.” Later this year, Amazon will expand beyond Texas and California Read more
Third-party sellers bring a broader selection of goods to online marketplaces, and Walmart is running a promotional campaign to encourage sellers to add best-selling items to their catalog. Sellers who list a recommended item from its Assortment Growth Dashboard get Read more
Amazon confirmed it will hold its 10th Prime Day sale in July, and sellers reportedly had until May 17th to submit deals for a chance to be selected for Prime Day deals. But as Jungle Scout’s Eva Hart told us, Read more
In 2021, Amazon tightened a policy that requires sellers to obtain insurance and expanded its A-to-Z Guarantee to cover customers against defective products in cases of property damage or personal injury, even when a third-party seller has sold the item. Read more
