Online sellers are used to being on the receiving end of feedback and are frequently rated on a range of criteria like speed of delivery. But sellers rarely have the opportunity to rate the marketplaces on which they sell, and Read more
eBay employs four full-time economists who analyze data generated by 100 million users and 400 million active listings, and who mine behavioral data for insights – and it’s looking for more help. eBay is attending the American Economic Association conference Read more
PayPal is blaming eBay Checkout for a problem that causes it to overcharge buyers in certain situations. Buyers have reported that in cases where sellers have passed along discounts, PayPal is charging them for the higher, pre-discounted amount. Many sellers Read more
You may have heard about the recent pricing glitch at Delta Airlines that let shoppers scoop up ultra-cheap flights. Fares that normally cost thousands of dollars went for double digits. It’s every seller’s nightmare to inadvertently sell their stock for less than Read more
eBay barrages users on a regular basis with messages about how its marketplace is safe for shoppers, and this fall, it changed the name of its Buyer Protection policy to eBay Money Back Guarantee. As some have opined, the messaging itself Read more
Online marketplaces tend to keep a tight lid on specific metrics about sales and traffic, but thankfully data nerds can turn to comScore to get some perspective. In a post published earlier this month, the research firm took a look Read more
eBay promised sellers it would protect them from negative feedback left by shoppers who did not receive their orders before Christmas due to delays caused by shipping carriers. However, while UPS made headlines for delivery delays Christmas week, the problems Read more
Bonanza founder and CEO Bill Harding shared his plans for the marketplace for the coming year, including budgeting $1 million in advertising for 2014. “We want to expose our sellers’ items in every nook and cranny of the web where buyers Read more
eBay is scaling back its loyalty program that rewards members for qualifying purchases. Effective January 1, 2014, program members must earn a minimum of $5 in eBay Bucks during a quarterly earn period in order to receive a certificate at Read more
Amazon used its annual post-Christmas press release to talk a lot about its Prime free-shipping program, revealing it actually put the brakes on new member signups at peak periods to ensure current members were not impacted by the surge. More Read more
