eBay promised sellers it would protect them from negative feedback left by shoppers who did not receive their orders before Christmas due to delays caused by shipping carriers. However, while UPS made headlines for delivery delays Christmas week, the problems Read more
eBay’s PayPal unit reassured customers about the security of its own payment service following a data breach at retail chain store Target. The retailer had discovered malware on its point-of-sale systems and warned customers who shopped at Target store between Read more
The retail websites of Lowe’s, Target and Best Buy have done the best job of providing a good customer experience when it comes to product returns, according to a new study by Qubit. The company studied ten top retail websites Read more
Bonanza founder and CEO Bill Harding shared his plans for the marketplace for the coming year, including budgeting $1 million in advertising for 2014. “We want to expose our sellers’ items in every nook and cranny of the web where buyers Read more
eBay is scaling back its loyalty program that rewards members for qualifying purchases. Effective January 1, 2014, program members must earn a minimum of $5 in eBay Bucks during a quarterly earn period in order to receive a certificate at Read more
Amazon used its annual post-Christmas press release to talk a lot about its Prime free-shipping program, revealing it actually put the brakes on new member signups at peak periods to ensure current members were not impacted by the surge. More Read more
eBay is running a post-Christmas promotion to encourage sellers to list items in the fixed-price format. But only sellers who are invited through an email or message in My eBay may participate. Invited sellers can list up to 60,000 fixed-price Read more
Some online shoppers failed to receive their orders in time for Christmas, with UPS issuing a warning on Christmas Eve that the volume of air packages in its system exceeded the capacity of its network, “as demand was much greater Read more
Retailers and marketplaces extended shipping cutoff dates to entice last-minute shoppers in a game of chicken, which they ultimately lost. Shipping carriers were unable to keep up with demand from online retailers, including Amazon, this holiday season as consumers took Read more
eBay’s shipping calculator is in violation of another company’s patents, according to a lawsuit filed on December 20th. Paid Inc. is suing eBay for patent infringement, claiming it had demonstrated its online shipping calculator to eBay in 2001, over a Read more
